Fedex finally jacked up one of my boxes...PICS **UPDATED 9/7**

[codeyf]

Laptop was packed in it's original shipping box. Point of impact is on the bottom of the box from something that had a pretty serious point on it.

It hit the box where it was heavily taped, so it didn't actually pierce the box. However, the impact was enough that it bent in the docking port on the bottom of the laptop as well as shattered the LCD.

I insured the box for $2k, but now that I think about it, they cost us more than that. Repairs shouldn't be that much tho. Still works, but can't dock obviously, cracks in the frame, and the screen is bad.

After treating me so well all this time, I guess I was due

Pic 1 | Pic 2 | Pic 3 | Pic 4 | Pic 5

--<UPDATE>--

Just called to get an update, as I hadn't been contacted and had not received any sort of correspondance since faxing in all the paperwork on 8/26.

A check in the amount of $975 was issued/sent on 8/31

So, all is well, and this laptop will see itself repaired to all its Thinkpad goodness

 

[radioouman]

pics?

 

[jlee]

 

[reverend boltron]

That sucks man, sorry to hear that

 

[bleeb]

sucks mang.. sorry to hear about that.

 

[BigJ]

Looks like you're out about a grand, not including tax...sory to hear that.

 

[codeyf]

Originally posted by: radioouman
pics?

uploading now.

 

[codeyf]

Originally posted by: codeyf

Originally posted by: radioouman
pics?

uploading now.

Done.

 

[SynthDude2001]

:shocked:

At least you had it insured...

 

[mzkhadir]

ibm won't repair the damage. You will have to get the money from Fedex.

 

[vrbaba]

Originally posted by: SynthDude2001
:shocked:

At least you had it insured...

yup....hoepfully it goes an easy claim for you.
ive always like Fedex, and prefer it. maybe im due soon too? (fingers crossed)

 

[codeyf]

Originally posted by: mzkhadir
ibm won't repair the damage. You will have to get the money from Fedex.

You'd be surprised. The warranties we get on these are 3yr terms, and the highest level (Mobile Gold) or something like that? I have some account and pin # I have to give them when I call for any of our systems.

 

[arcenite]

Why do they even deliver a box that's been banged up like that. The driver should know better.

 

[Eli]

The box doesen't look that bad at all, but the item inside is broken so it doesen't matter.

 

[Alkesh]

OMG i got the same laptop, and UPS made me go to the distrubution center at the Oakland airport to get it!!!!

 

[PunDogg]

contact Fedex they should help with some of the money, i mean thats insane damage

Dogg

 

[codeyf]

This laptop I packed and shipped from our Seattle office down to our Santa Monica office. It arrived just fine. As it turned out, the user who was getting it was still going to be in Seattle till September, so I shipped it back. Same box and everything.

Makes me sad. 2ghz Centrino, 1gb DDR, 60gb 7200rpm, ATI FireGL T2

Get a rope!

 

[spanky]

i shed a tear when i saw the fifth pic.

 

[frankgomez75]

Welcome to the club!

BTW, have you guys seen the guy who made furniture out of fedex boxes?

FEDEX FURNITURE

 

[fbrdphreak]

If Fedex screws you at least IBM will replace it, as you said you have their uber-warranty :thumbsup:

 

[mzkhadir]

Originally posted by: fbrdphreak


If Fedex screws you at least IBM will replace it, as you said you have their uber-warranty :thumbsup:

Its not IBMs fault for the damage, its fedex. Why would IBM/Lenovo fix 1000 dollar screen and a 200 dollar port replicator and eat the damage. They will say negligence or something else and kick it out of warranty. Get the money from fedex and buy a better laptop.

 

[ShowdOWN]

good god, they fscked u.

 

[codeyf]

Originally posted by: mzkhadir

Originally posted by: fbrdphreak


If Fedex screws you at least IBM will replace it, as you said you have their uber-warranty :thumbsup:

Its not IBMs fault for the damage, its fedex. Why would IBM/Lenovo fix 1000 dollar screen and a 200 dollar port replicator and eat the damage. They will say negligence or something else and kick it out of warranty. Get the money from fedex and buy a better laptop.

It's called accidental damage coverage. And just what exactly would be a "better laptop" than a top of the line Thinkpad? This is for a corporate environment, so no boutique BS.

 

[mzkhadir]

Originally posted by: codeyf

Originally posted by: mzkhadir

Originally posted by: fbrdphreak


If Fedex screws you at least IBM will replace it, as you said you have their uber-warranty :thumbsup:

Its not IBMs fault for the damage, its fedex. Why would IBM/Lenovo fix 1000 dollar screen and a 200 dollar port replicator and eat the damage. They will say negligence or something else and kick it out of warranty. Get the money from fedex and buy a better laptop.

It's called accidental damage coverage. And just what exactly would be a "better laptop" than a top of the line Thinkpad? This is for a corporate environment, so no boutique BS.

A IBM Thinkpad T43 or an X41

 

[RossMAN]

Originally posted by: codeyf

Originally posted by: mzkhadir

Originally posted by: fbrdphreak


If Fedex screws you at least IBM will replace it, as you said you have their uber-warranty :thumbsup:

Its not IBMs fault for the damage, its fedex. Why would IBM/Lenovo fix 1000 dollar screen and a 200 dollar port replicator and eat the damage. They will say negligence or something else and kick it out of warranty. Get the money from fedex and buy a better laptop.

It's called accidental damage coverage. And just what exactly would be a "better laptop" than a top of the line Thinkpad? This is for a corporate environment, so no boutique BS.

There is no better laptop, the IBM ThinkPad T series sets the gold standard.

Although I am a big fan of HP/Compaq business laptops as well.