"fax server information cannot be retrieved"

wjgollatz

Senior member
Oct 1, 2004
372
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I do very selfdom faxing. I have testing the hardware on this computer before and have done some faxes. Now, I want to do some more faxes, when I print and select the fax and give the command to print (to the fax), the "Welcome to the Send Fax Wizard" appears, I click next, then after a long pause I get a box with the error described in the topic.

I have uninstalled and reinstalled the Fax console programs and updated the fax drivers - everythign appears to be working properly. This computer is not a server, I have full access to everything, there is a guest account I put on the computer - but that can not fax either.

RUnning XP, no service pack updates.
 

wjgollatz

Senior member
Oct 1, 2004
372
0
0
OK - I found out the problem -

somehow, in services, the telephony service was turned off.