F you Verizon!

mb

Lifer
Jun 27, 2004
10,233
2
71
I swear, having fios has been such a fucking headache.

I originally signed up for FIOS TV + internet + digital phone. I canceled the TV service before they even came out for the initial install and I was STILL charged for it on my first bill. It took 2 months to receive a credit for it! But that's not what I'm really angry about.

Later I dropped the phone service. I don't know why I signed up for that since I have a cell phone.. I never used the home phone. A few weeks ago, which is roughly 3 months after I canceled the phone line, I got a letter from a collection agency saying my account was 90 days past due!! Apparently Verizon never canceled the old account, instead they just made me a new one but stopped sending me a bill for the old one. I wrote a letter to the collection agency and Verizon, as well as spoke with Verizon over the phone about it.

I thought everything was taken care of, as Verizon assured me it was, until I got ANOTHER letter from the collection agency today! I thought they were just writing me back to say that everything had been cleared up, but now they are saying my account is past due again! :| :| :| :| :| :| :| :| :|
It's 1/3 of the amount reported last time, which I can only guess that Verizon cleared the balance on it, but did not officially close it! So now I have been reported again for being late on an account that I don't even have!

I'm on autopay for my "real" account and have never missed a payment. This is such bullshit. Their office hours are 7AM to 7PM and someone is going to get an ear full tomorrow morning. I was polite the first few times I spoke with them since that usually gets you further, but apparently Verizon is too fucking stupid to fix this issue.
 

JDub02

Diamond Member
Sep 27, 2002
6,209
1
0
Verizon CS takes FOREVER to get anything right. They've always come through for me in the end, though. I'd can my home phone, but they said it's required to have a DSL and that's my only choice for broadband. No FIOS here. :(
 

Newbian

Lifer
Aug 24, 2008
24,771
865
126
Don't you receive a discount by getting multiple services versus just getting one?

Make sure you pay attention to that if your bill for your internet increases and wonder why.
 

techs

Lifer
Sep 26, 2000
28,559
4
0
Originally posted by: JDub02
Verizon CS takes FOREVER to get anything right. They've always come through for me in the end, though. I'd can my home phone, but they said it's required to have a DSL and that's my only choice for broadband. No FIOS here. :(
If you live in Virginia you probably don't need to have phone service to get dsl:
http://www.dslreports.com/shownews/44974
IIRC Verizon is known for telling its customers they do need a phone when they don't.
I would give them a call and insist that you can get dsl without a phone line. In my state it was an additional 5.00 for dsl without phone service.

 

randomlinh

Lifer
Oct 9, 1999
20,846
2
0
linh.wordpress.com
when I'm on verizon's website, they show me the price of DSL with or without phone service. it's the same... just w/ phone service you get whatever promo they're offering. I have not tried to claim it tho.. i'm dropping our landland and DSL to go back to cable and try out voicepulse