Extremely Frustrating Problem, Affecting Performance Completely

fosk

Junior Member
Dec 3, 2007
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Big first post, heh, and I would like to apologize ahead of time due to the length of what I'm gonna say since this problem has been a catastrophe for me (gaming wise) for the last few months (And I have yet to find the cure).

I will be playing games with my buddies (Counterstrike 1.6, CS:S, or World of Warcraft), and sometimes it even occurs when I am on my desktop. The problem can pop up in 10 minutes to even 3-5 hours after I've turned on my computer, so basically it is random and the only way I've found to fix it is a reboot because it remains even after I've exited the games. What will happen is that my frames per second will drop from around 150 down to 5-20 maximum, and my CPU Usage will remain seated at ~50%. These values stay until I restart my computer.

The temperatures on all my hardware are the same as normal when it happens, but core #1 fluctuates from 85-100% constantly, and around ~30% of my cpu is being taken by 'Hardware Interruptions' and ~20% being taken by 'Deferred Procedure Calls'.

The first thing I tried to mess around with was my sound card (Audigy 2 ZS). I took it out, got the problem, used my onboard sound, got the problem, and even got the problem disabling sound. Taking that into account I decided any of the sound hardware \ drivers weren't causing the problem. After that, I moved to my CPU (AMD Athlon 64 X2 6000+), and made a stupid mistake of buying another cpu because I thought a core was bad since the second one was fluctuating during the problem. Once again, problem still occured, and I have a processor I get to put on eBaY. The third thing I've noticed was that it could be the ram (2x G.Skill 1gb sticks), maybe one of them may be corrupt. After memtest86+ showing nothing, which I'll comment on later, I actually moved to one stick of ram and had a night of no problems. I came to the conclusion that my motherboard was having problems with dual channeling my ram (because it wasn't giving me problems with 1 stick, but I wanted two in), so I flashed my bios and for about 3-4 days dual channeling it went smooth smooth. Thats basically where I am now, and it has started to occur again every time I want to play a game for more than 20 minutes at a time. Actually have to laugh now, because it just happened while I'm typin this up :(, cpu currently at 65%.. meh.

What I've done to try and solve this problem (hardware issues I tried to address listed in above paragraph)

-Reformat my computer, it was happening before I reformatted as well.
-There is no viruses \ adware on my computer as I run those religiously.
-Have ran memtest86+ for ~4 hours with no errors being shown.
-Updated my BIOS, disabled anything that could be conflicting, and have tried optimized settings.
-Plug in everything securely, making sure everything is all tight knit in their sockets.
- This is a previous thread I posted on Tom's Hardware Forum before I signed up here tonight. Link to my other thread

*Unsure about if pictures can be posted in these forums, but the link above has some I have taken listing CPU-Z, my processor monitor when the problem is occuring, and what the task manager shows when it happens.

Specs are:
AMD Athlon 64 X2 6000+
eVGA 8800GTX 768mb
2x 1gb G.Skill Ram
Corsair 520w psu
Audigy 2 zs
WD 320gb sata hdd
gigabyte m55sli-s4 (rev 1.0) mobo
antec 900 case


Thats the gist of the problem, and to reiterate from the topic that this is extremely frustrating since I generally only use my computer for gaming purposes. I purchased and built my computer last July (so it's a fairly new rig), so I kinda expected to have a few years of non problematic experiences before I upgrade in the future.

If you guys read this far I seriously appreciate it. To be a little vulgar this problem has been nothing less than an absolute bitch to me. The computer shops I've called around to have said that it is extremely hard to diagnose these types of problems and it would take a long time. But to get back to the topic, I really appreciate any feedback I get back, and expect to back as soon as I see it, thanks a bunch!
 

robisbell

Banned
Oct 27, 2007
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you have a power supply problem, your 3.3v is too low, as well as your 5v and 12v are lower than they should be. the chassis and PSU fan are running well below their normal no load speeds.
I'd normally ask to reverify the voltages by manually checking them with a multimeter, that is up to you.


what did housecall find exactly?
 

fosk

Junior Member
Dec 3, 2007
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From what I saw, unless there was a detailed report which i didn't see, it just said that all the grayware\malware had been erased from my system. Dunno if it's possible to access that information now :x

And I did see as well that voltages are lower than what they say they are. Also unsure about what the normal speeds would be but what would be causing those two things to act up and are they fixable?
 

robisbell

Banned
Oct 27, 2007
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9 times out of 10, a PSU replacement does the trick. so you had some spyware and malware, not good either.
I'd suggest you do the manual reverification of the voltages 1st.
 

fosk

Junior Member
Dec 3, 2007
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Unless there is another way to check them, I don't have a multimeter. Are the voltages suppose to be precisely what they are said to be like 3.3v, 5v etc? PSU Stuff is a subject I haven't done much in :\
 

robisbell

Banned
Oct 27, 2007
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they should be at that or slightly above, never as low as the showed up at. well, I'd see if you can borrow a PSU that is known to work and has the same wattage or higher, plugs same as this one, and try botting it with it and retest the voltages.
 

fosk

Junior Member
Dec 3, 2007
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Alrighty.. It's probably going to result in buying another PSU since I don't have any other ones lying around.
Guess two other questions I would have to ask is if they are returnable generally, and if I go into PCWizard will I see the change in voltage with a new PSU?
 

robisbell

Banned
Oct 27, 2007
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you should see a significant change in power levels. I would stick to a PC Power and Cooling 600 watt psu.
 

fosk

Junior Member
Dec 3, 2007
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Mk then. I will probably be stopping after my dentist appt. to check and see if the comp usa by me has either an antec psu or the pc power and cooling that you just mentioned.
Also was waiting for a response on the corsair forums to double check if its a totally confirmed psu problem.
 

Quiksilver

Diamond Member
Jul 3, 2005
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NOOOO!! Stop.

That is terrible advice advising him to purchase a new power supply and replace his current one.
Software is highly inaccurate when it comes to reading voltages for power supply's. If you want to check your voltage of your PSU please use a pride and true multi-meter.
 

Fardringle

Diamond Member
Oct 23, 2000
9,200
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The +5V and +12V readings are slightly low but within normal ranges and should not be a problem at all.

The +3.3V reading is quite low, but as QuiksilverX1 mentioned, a single reading being that far off while the others are fine is suspicious and more likely just incorrect info from the PC Wizard software. If you go into the system BIOS (press Delete key as soon as the computer turns on) and look at the PC Health section (may have a slightly different name depending on your motherboard), what is showing for the +3.3V voltage rail there?

A reading from a true multimeter would give more accurate results, but if you don't have one, at the very least check the numbers in the BIOS to see what the motherboard itself has to say about the voltage.
 

robisbell

Banned
Oct 27, 2007
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well, instead of coming in at the last minute and disagreeing, why not actually do some tech work instead of giving lame advice without doing any of the work. I am tired of working to figure out the issue and you people come in and give crap answers without doing any work to help.
 

Quiksilver

Diamond Member
Jul 3, 2005
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Well now aren't you the one to talk calling our answers "crap" when your solution was "buy new psu" because of false readings from software(BIOS numbers will report false readings as well). I cannot help further because I don't know the answer to his problem I can however take shots in the dark though. In his thread on THG his pc was running fine with his memory in single channel; so I would wonder if their is a motherboard issue with the memory he is using or something.

As far as coming in last minute, I'm sorry but I don't have enough time to reply to every thread on the minute like you seem to think I do, it was the first time I seen the thread and had a chance to reply.
 

robisbell

Banned
Oct 27, 2007
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I read the other post, and since nooen had checked for malware or spyware, I had him check, and what happens he had quite a few to be removed. PC Wizard does the best job of reading voltages next to manually testing them, and since he can't test them and everything else checks out, no memory errors in single or dual channel mode on the ram, processor checks out, and the indicators of fans not even running at their minimums plus other power related hints that have shown up, it has to be a bad PSU, everything thats been done or test results point to that. I'd say otherwise if the memory had thrown errors, he had gotten any error indicating a hardware or memory or cpu issue, which he has not.
I am also concerned at whatever problems the Malware and/or Viruses left after they were removed.
 

Fardringle

Diamond Member
Oct 23, 2000
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I'm sorry that I haven't been camping out on the forums 24/7 the past few days to monitor your posts, Rob. I'll try to be more diligent about that in the future. :p


The low voltage reading in PC Wizard could indicate a problem with the 3.3V power rail so I would definitely check on that, but no, "9 times out of 10" buying a new power supply will not do the trick for DPC and Hardware Interrupt problems. If you do buy a new power supply, fosk, make sure it is from a place that will accept returns (not being able to return that CPU is frustrating) if it turns out that it does not resolve the problem.

Excessive Hardware Interrupts and Deferred Procedure Calls are usually caused by memory errors or hardware driver conflicts. I have seen this exact situation several times with certain versions of the Nvidia Forceware drivers (usually in the 70 and 80's version ranges so not likely here) as well as with SB Live and Audigy sound cards.

Since you said that you already tried removing the Audigy from the system, do you have an old/spare video card that you can put in the computer for a short time to see if it is an issue with the GTX? If not, you may want to run Driver Cleaner to remove all traces of the Forceware drivers from your system before re-installing the newest version of the drivers.

You did mention that the problem seemed to go away for a while when you stopped running the memory in Dual Channel mode. A quick Google search came across a few other posts from people with the same motherboard and the same RAM, and a couple with the same RAM on other motherboards, that were able to resolve odd errors and performance issues by increasing the voltage for the RAM in the BIOS by .1V. I'm not sure if it will apply in your situation, but it's very easy to do and certainly worth a try.
 

Old Hippie

Diamond Member
Oct 8, 2005
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I'm sorry that I haven't been camping out on the forums 24/7 the past few days to monitor your posts, Rob. I'll try to be more diligent about that in the future.

:beer:
 

fosk

Junior Member
Dec 3, 2007
13
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To reply back to all of ya guys, I did go to comp usa to buy a new psu - Antec Truepower Trio 550w. (14 days to refund if I don't find the problem!)
My computer is dead silent now.. it kind of scared me how quiet it is, but it may be due to the huge fan on the top of my case not working even though it's all plugged in.

robisbell: For if the malware causing my problem.. it was happening before I reformatted my computer, so I'm not sure about if housecall fixed it. Seems to be a temporary fix for the moment.
fardringle: At this moment I'm up to try anything (except spending more money :) ), so I'll redo my forceware + creative drivers and increase my ram voltage by .1


*to edit, here are my voltages with the new psu
http://img505.imageshack.us/img505/1443/voltemp2cv8.jpg

sorry for the typos since i got a reply while editing :X
 

robisbell

Banned
Oct 27, 2007
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I check them off and on, I do not camp. but I want to get the OP taken care of and fixed right as soon as possible. I would expect someone to spend more than a few minutes and give a answer without even working with me on the issue if I had a computer problem.
I expect that of myself, I do not slack on any job I do, it's done right the 1st time. I doubt you'd want a mechanic to only spend 5 minutes to repair your car, if the problem was serious, the same goes for the people that come here looking for help. They want not only to get help but for someone to follow through, and also to learn something from the person helping them.
 

Fardringle

Diamond Member
Oct 23, 2000
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765
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You're getting the same reading on the 3.3V rail with the new PSU as you did with the old one. That would indicate that you are either just getting a bad reading from PC Wizard (entirely possible) or there may be a problem with the voltage regulator on the motherboard itself, and the second one could certainly cause performance issues.

Do you get the same voltage numbers from within the BIOS?

More importantly, do you still have the same performance issue that you did with the old power supply?
 

fosk

Junior Member
Dec 3, 2007
13
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Yeah, getting the same voltage #'s on the bios
As far as the performance issue.. it hasn't showed up since yesterday night after I did the housecall and rebooted. All the other things I've done I'm sure have helped extremely but I have yet to see it take effect again nonetheless. It's random as hell so maybe it's just tired of being a bother right now
 

fosk

Junior Member
Dec 3, 2007
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Just thought about bringin this up since i was talking to the computer shop I generally go to when I had to get diagnostics ran but,
Is my machine just not running at a capacity that needs the 3.3, 5 and 12 voltages at that # or higher? or is something messing with the numbers being lower than they are suppose to be

**
to say something about the voltages in the above post, my bios actually doesnt tell the values in pc health status, instead it has:
VCore OK
DDR18V OK
3.3V OK
12V OK
 

robisbell

Banned
Oct 27, 2007
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then the old psu caused some damage to the board, I was hoping it hadn't. I would say get a new board, but you can't afford to, and you could take the psu back and keep using the old one, till the board, and hopefully none of the components and parts go with it.
 

fosk

Junior Member
Dec 3, 2007
13
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haha I know... I just want to verify it by having the problem occur with this psu first.

Anywho, what a lovely time I've had doing trial and error. If I do return the psu and choose to get a new motherboard, is there any that you guys would happen to prefer? Pretty sure there are quite a bunch out there that support the AM2 Socket and pc6400 ram, just unsure if I want to try my luck again with the same company.