External keyboard not recognized on first boot

[wpshooter]

One of the accountant's in our office has this problem:

When he leaves the office (taking his laptop with him) and then when he returns to the office and places his laptop back into his docking station, the initial time that he boots the laptop, his EXTERNAL usb keyboard (which is connected to the docking station) is not functional, i.e. is not being recognized - the keyboard on the laptop itself is being recognized just fine.

All he has to do is turn the computer off (it is stopping & prompting at his point-sec logon) and then when he reboots for the second time the EXTERNAL keyboard is then functional.

Our question is why is the EXTERNAL keyboard not functional/recognized on the FIRST boot attempt ?

Thanks.

 

[corkyg]

Because the docking station drivers have not yet been loaded and activated.

 

[wpshooter]

Because the docking station drivers have not yet been loaded and activated.

If this is the case, then how are they getting loaded & activated on the second boot and not on the first boot attempt in light of the fact that the computer is never getting to the point of beginning to load the O/S ? Or am I wrong about this, is some part of the O/S being loaded even before the boot process gets past the point-sec login (note that this is not the M/S Window's login but the Point-sec security login - which does pass its login on to the Windows O/S - because he is not typing his login information in on the first boot attempt because he is wanting to do this on the EXTERNAL keyboard and not on the laptop's built-in keyboard) ?

And in any case, why would these docking station drivers be loaded and activated on the second boot and not the first boot attempt ? What is taking place on the second boot attempt that is not taking place on the first attempt ? I would think that something is taking place on the hardware level (BIOS) and not anything to do with the O/S.

Thanks.

 

[corkyg]

If you waited and hot plugged the keyboard on the first boot, it should load and be recognized. Things occur sequentially at times.

The docking statio9n is loaded and recogni=zed AFTER the first boot occurs.

 

[timgarvey]

This was causing me a lot of pain, I looked at forums, I checked the settings, and then someone told me to take the step below and it worked first time. Unbelievable.

Open the Pointsec application in Windows on the affected Laptop, go to Local, Actions, Edit Settings, System Settings, Hardware Devices, Enable USB Devices in Preboot Set this to NO.

 

[Mushkins]

This was causing me a lot of pain, I looked at forums, I checked the settings, and then someone told me to take the step below and it worked first time. Unbelievable.

Open the Pointsec application in Windows on the affected Laptop, go to Local, Actions, Edit Settings, System Settings, Hardware Devices, Enable USB Devices in Preboot Set this to NO.

Necro thread, but yeah, pointsec HATES usb devices on boot. The last place I worked we'd always have executives put in tickets that their laptops wouldnt start in the morning and it was always because they plugged their blackberrys or their ipod or whatever into them before letting them boot. Pointsec would just hang and hang and hang forever.