External HD manufacturer with good RMA process?

[crazylegs]

I have just had an Iomega drive crap out on me after around 2 months.

Replacement PSU did not fix the problem. So now i need to return it, not allowed to open the caddy and plug HD directly into a PC because it will void the warranty - but the live chat assistant told me that their data recovery associates could do that for me... *sigh*

This seems pretty poor to me. Choice of losing data or paying for something i could do myself. If i've tried everything they can suggest to test / fix the drive and it still fails, does it really matter if i open up the already broken drive :S

Anyway - does anyone know of a company with a more reasonable returns procedure?

Many Thanks

 

[Zap]

Yes. Buy an internal drive and a separate enclosure.

 

[Emulex]

^^ second.

i dont have any issues with seagate rma process - fast - good warranty.

 

[crazylegs]

Ahhh, fair enough - guess thats the best plan

 

[killster1]

to top it off check out warrantys for externals its 1 year max it seems like so internal with custom case is perfect.

 

[razel]

I also had no issues with Kingston and Western Digital RMAs. My Kingston SSD was locked after a security-erase. It's arguable whether it was my fault or a firmware bug, but they were generous and sent out a newer, faster generation SSD.

WD had an advanced RMA process where after a credit card security deposit hold your new drive is shipped to you and you put your drive in the shipping box, seal it and ship to them. They too were generous and sent out a larger GB drive. From 250 to 320GB.

I wouldn't break the seal if Iomega can offer you the data recovery for free.

 

[pjkenned]

Seagate and WD have good RMA processes if you want spindle drives. I've never had to RMA a Hitachi though.

 

[killster1]

I also had no issues with Kingston and Western Digital RMAs. My Kingston SSD was locked after a security-erase. It's arguable whether it was my fault or a firmware bug, but they were generous and sent out a newer, faster generation SSD.

WD had an advanced RMA process where after a credit card security deposit hold your new drive is shipped to you and you put your drive in the shipping box, seal it and ship to them. They too were generous and sent out a larger GB drive. From 250 to 320GB.

I wouldn't break the seal if Iomega can offer you the data recovery for free.

who said anything about free?!? i wonder what drives iomega would use (id never buy one but curious what they use) Ive rma'd a few hds and wd is cheapest for me to send back since they are in california too unlike seagate had to ship across country cost more$$ Never sent any bigger drives in return tho id never count on that heh