External DVD burner not burning to blank DVD

[catwood31]

I am new to the dvd burner market and have purchased an external Liteonit USB2.0 dvd burner. My husband is deploying to Iraq and I want to backout our DVD for him to take with him. Everything has installed fine but when I go to burn a dvd it copies the dvd to the computer's hard drive and then says to put in a blank dvd. When I put the DVD+r (which I confirmed from the company is the right one) in the burner, it doesn't do anything. Just has the grayed out start button with the "put in a blank dvd" message at the top. I did format the dvd before use and still nothing. Any ideas would be greatly appreciated because I'm running out of time!!!!

 

[zzzz]

what software? Have you selected the burner as the right "recorder" if there are choices?

 

[catwood31]

dvd xcopy is the software and the right recorder is selected. Thanks