Experts ... Do Help Me...

[healtheworld]

Hello Friends..

I m working at level 2 support for one of foremost Home PC sellers . Now the situation goes like this . As we support centers located virtually at every corner of the world. We are receiving thousand of calls regarding operating system problems. Most of them are related to windows XP/2k.

Now the problem goes like this. As we hv been advised not go for a advanced technical troubleshooting for the home segement and go for clean installation. Although we hv an advance queue for backup and recovery of data. But most of customers do not hv money to pay huge amount for that. Now i want that we should be giving them some steps to recover data if Operating system or Hdd is crashed. There hv been some drastic situations and scenerios where students and home business customers hv lost data related to business, studies and what not.. . Those people want some kind of help to assist them in making backup of imp. data and files..



I request all of u plz hep me in finding tools , technologies methodlogies ,steps to help the cust to recover the data. I hv requested to my manger to provide us some systems for practicals and for testing of solutions.

Most probably i will be creating a free web site related to that. But for that i need lot of help from u experts out there. It will be sincere effort from my side. People are now dependent on computers and they need expertise of urs to help them out.

Some of the common issues in which backup is required..
1. Lost admin password in win2k/xp
2. Deleted some files accidently
3. Harddrive is running out of specifications
4. Accidental format of HDD
5. Dirty installation of windows on to an existing installation

and lot of others..



PLZ help me .. Provide me info,links,tools,suggestions,comments,experiences, websites and lot

Let us collaborate to help someone who is really in need of it

 

[owensdj]

healtheworld, I think some of what you're asking is impossible for the average or even above average home computer user to do. They just don't have the skills to do things like data recovery on their own. If they need to recover important data, they should pay a good local computer shop or consultant to do it for them.

What you can do it provide a way from them to make images of their system that they can use to get their system working again in the event of things like accidental format or dirty installation. Symantec Ghost is a good utility for doing that. Maybe you could sell a Ghost software license with each system with instructions on how to make a Ghost image of the system? Make sure you give them an image of the original state of their system to start them off.

As for data loss, you need to tell your customers how important it is to make regular backups of their data. Having up-to-date backups pretty much eliminates the need for expensive data recovery. Maybe you can sell them a good, easy-to-use backup utility that supports backup to CD-RW.

 

[cornelio]

In addition to that, you can use Goback from Roxio, that restores your hard disk from a previous configuration, even if windows won't boot. You can find more info here This is not a backup program, but it can save long hours trying to restore a windows or hard disk problem. Another recommendation is to save the important files in some form of removable storage, like zip drives.

I hope this helps