Excel crashes when I dbl click an XLS file to open it up

[Kelemvor]

Anyone had to deal with this before and know of any possible solution? We have a user that is using Excel 2000 (company standard) and if she opens up Excel and then opens up the excel file, everything works fine.

But if she goes in Windows Explorer to the XLS file and dbl clicks it, it comes up with EXCEL.EXE has fatal errors and is shutting down type error message?

We haven't found a solution yet. Have tried uninstall/reinstalling, upgrading via OfficeUpdate, etc...

 

[petesamprs]

Might not be helpful, but a similar thing happens after I pull external data (such as from an access database) into Excel. It won't let you open .xls files from explorer; only from file, open.

A few differences. I have this problem on Excel 97, it doesn't make my excel crash (just nothing happens), and it corrects itself after i shut down and reopen excel.

 

[GTiBri]

I have seen Word do exactly the same thing. The problem was that the normal.dot file was corrupt. I don't know what the default template for Excel is off hand, but that's where I would look.

Also have you searched MS' knowledge base yet?

 

[dderolph]

I believe the default template for Excel is Personal.xls. Find that and delete it. Excel will create a new one. Be aware that, if you have customized your toolbars, you lose those customizations and other settings you have changed from the default settings. Actually, rather than delete Personal.xls, you might rename it. That way, you should be able to re-establish it as the default template if allowing Excel to create a new one does not solve the problem.

 

[Kelemvor]

Searched for Personal.xls and didn't find anything. Do have hidden files showing. Hmmm.