EVGA Lifetime warranty does not cover NEW/SEALED purchases from Ebay

[Broken]

Yeah, I have had good luck there, well except for the picky as hell NF41, but even that was a decent enough board after you worked out some bugs...

 

[SPARTAN VI]

Oh man.. I'm currently trying to sell an old 6600GT PCI-E for $55. Little worried when I noticed the barcode/serial# sticker was ripped off. Then I read this.. I couldn't have included the warranty, even if I wanted to.

Has anyone here had any luck redeeming an eVGA warranty on an item they had purchased used?

 

[WobbleWobble]

Originally posted by: ImDonly1
If it is a lifetime warranty why do you need a receipt... just trying to not screw over the customer...

Lifetime has different meanings to different manufacturers. Look at what "lifetime warranty" means to different manufacturers and you'll be very surprised.

Often, "lifetime" only applies to the original purchaser and sometimes it's only warranted for the original setup. If you decide to move that part into a new setup and for some reason it's incompatible, technically you're SOL.

EVGA is not alone and other manufacturers are guilty of the deceiving definition of "lifetime warranty". One manufacturer even has double lifetime warranty, in case you decide to sell off the video card.

 

[Thor86]

Exactly why I would only buy a used XFX card with the second lifetime warranty without original receipt. It just needs to be registered a second time with the new owners information.

If buying other brands, then you would need the original receipt, but how you would deal with this in terms of ownership name and shipping information for any warranty/upgrade claims is totally up to the vendor.

 

[Avalon]

Originally posted by: Wreckage
Just get a receipt from the company that is selling it on eBay. If it's an individual, see if you can get their original receipt.

I bought a bunch of old parts on another forum and even though I did not need it the receipt for the original purchase was included. Kind of sad to see the guy orginally paid nearly $600 for the stuff and a few years later I got it for around $100.

Bingo. I sell new things on eBay once in a while, and if a customer came back to me and told me his item had broken later on down the road but the manufacturer was denying him an RMA due to lack of a receipt, I'd go get my copy of the receipt from Newegg etc. and send it to him.

If that wouldn't work, I'd try to set up an RMA myself for the item, and pass on the RMA# to my purchaser.

I've never had to do either of those things in the five years I've sold things on eBay.

 

[Zap]

Was checking on EVGA's web site and looks like they changed their warranty terms this past November.

http://www.evga.com/support/lifetime/default.asp

For our retail Graphics Card and Mainboard products purchased on or after June 22, 2005, EVGA will provide a lifetime warranty to the original purchaser of each retail product
...
This lifetime warranty is valid for the life of the retail product, so long as the original purchaser owns the product
...
All EVGA Products purchased ON or AFTER November 1, 2006 MUST be registered within 30 days from ORIGINAL DATE OF PURCHASE to receive full lifetime warranty. (All products not registered within 30 days will ONLY receive a 1 year limited warranty.)
...
ALL Defective products sent in for RMA replacement MUST INCLUDE A COPY OF THE ORIGINAL INVOICE / RECEIPT.

So, original invoice/receipt is needed, only warranty for original purchaser and it has to (now) be registered within 30 days of purchase. Wunderbar!

I think the Ebay issue is that the Ebay seller would be considered the original owner.