Ever have to tell someone how to do their job???

[fir3wir3]

went to fedex today...to ship a computer system.

Walk in... Tell her I need to ship it ground.

She handed me a ground form and I start filling it out...
She helps a lady behind me and zips right through the ladies air bill.

So I hand it to her when I'm done and she puts it down...and just kinda looks at it...grabs her book and kinda acts like she doesnt know whats going on.

Then she's like "Sorry, I've only done ground a few times" I say "no problem" and continue staring at the picture on the wall waiting patiently... So then about 10 seconds later she lifts her head up at me and says "hmm..."

So I then proceed to tell her how to do ground shipping. Told her look up the zip code . add 1.27 since its a residential and weigh it. And then she's like

"ok your total is 7.58"

I said "No, I need insurance... the first 100 is free and i pay for each additional $100" (I had declared $550 as the value)

So I give her a $20 and get my change...she says... "ok...you get the...................."

"Green copy" I tell her...she had to think about it.

And then she hands me the copy and says "Thank you" and grabs the ladies air bill behind me.

I said "you need to pop a sticker on the box and I need the tracking #...and you also need to write the tracking # down and put the other sticker on the top copy"

"Oh.....ok.."

Grr....

This really ANGERS ME. Now, I'm not mad at the lady...she obviously didnt know what she was doing...no problem...not her fault. But how the hell can you put someone at a fedex counter in a large city with no one else working (I suppose there were people in the back loading/unloading...but NO BODY ELSE up front who could help her) and she wizzed through the airbill but couldnt do ANYTHING w/ my ground)

I've found this to be a common thing nowadays. People arent trained anymore. I mean honestly it would take someone all of 5 minutes to show you how to fill out a ground sheet.

Anyways...hopefully I've at least given her the general idea.... Seems like this is a common occurence at this fedex office. Post office has awesome people at least

Anyways...end of rant...Anyone else had to "Train" someone as a "customer"?

 

[GoldenBear]

Maybe she liked you and wanted you to control her every move.

Or maybe not.

 

[tkdkid]

Not very shocking, really. Surprised that she could even do the air bills correctly.

The world's largest companies are run by high school kids on break or dropouts with no education and no training whatsoever. They don't know anything about responsibility, period. Why? Cuz they're cheap, nobody gives a d*mn about quality or good service.

You can almost anywhere nowadays and almost be guaranteed that the only person there can't do their job.

 

[thebestMAX]

Its always a treat when you dont HAVE to.

 

[xaigi]

Actually, thats gotten to be a real problem with Fedex. None of thier people know anything about thier ground service. I'm still trying to figure out which person I'm supposed to listen to on how to ship ground to Canada.

 

[Windogg]

Boy I'm glad my office has enough volume for our own ExpressShip computer. As for telling people how to do their jobs, I don't do it because I hate it when people try to tell me how to do mine.

 

[Sluggo]

Telling people how to do their job, that is my job

 

[Delusion2001]

i always correct/contradict my history teacher. does that count??