Solved! Event Viewer error 0x15

[flagmonkey47]

I am trying to install drivers for my RX 460. No matter which driver I try to install, old or new I get error 0x15 error for my GPU saying thatPCI\VEN_1002&DEV_67EF&SUBSYS_E348174B&REV_CF\4&1c3d25bb&0&0019(my GPU) had a problem starting. The radeon installer says that the driver is installed but in events viewer I get this error. My chipset drivers and GPU drivers are up to date and I have updated windows 10 . I have updated my BIOS too and tried DDU and reinstalling windows and all its software. I am getting tis error since I got my GPU.

My specs are-


Motherboard-AB350M GAMING 3
PSU-VS 450
RAM-16GB DDR4
CPU-Ryzen 3 1200


PCI error reporting- 00000007
PCI uncorrectable error severity- 00462030

Also I have tried disabling Avast and windows security centre and DEP(Data Execution prevention).

 

[mikeymikec]

Has this graphics card been working fine for you then stopped working, or what?

Btw, "disabling" security products does next to nothing, especially if the security product is malfunctioning. Remove Avast entirely if you think it could be causing a problem (you can always reinstall it if it didn't cause a problem).

 

[flagmonkey47]

Has this graphics card been working fine for you then stopped working, or what?

Btw, "disabling" security products does next to nothing, especially if the security product is malfunctioning. Remove Avast entirely if you think it could be causing a problem (you can always reinstall it if it didn't cause a problem).

It has been working fine overall but in many games I am getting a lot of texture streaming issues and GPU usage drops. When I reinstalled windows I installed drivers without Avast and I got the same error. When I view my AMD driver log after installation it says that there was a error in setconfiguration file and when it tries to install the driver it says that the dGPU failed to turn on. I replaced my card under warranty but Supertron electronics (Sapphire dealer in my country) cheated and gave me the same card just with a different serial number and I get the same error. I cleared my CMOS too but it did not help.

 

[mikeymikec]

When you say 'texture streaming issues' what do you mean exactly?

Is Windows only working with the MS basic display driver or is some AMD driver currently installed?

How do you know they gave you the same card as you returned to them?

 

[flagmonkey47]

When you say 'texture streaming issues' what do you mean exactly?

Is Windows only working with the MS basic display driver or is some AMD driver currently installed?

How do you know they gave you the same card as you returned to them?

By texture streaming issues I mea that when I play a game for example far cry or wolfenstein when I look around I see large pieces of unrenedered textures which appear after some milliseconds. In wolfenstein 2 when I play in Mein leben settings there is a black patch which appears and covers some part of my screen and goes away. Also you may think that my GPU is not capable of playing this game at those settings but my experience tells that despite high fps(above 30) the texture streaming issues are there. Even at low settings this happens and my fps when I play one time varies with what I play next time(same game) after restarting my PC. My GPU usage often drops to 6% only in wolfenstein the old blood while people say that they had no issues playing that game.

My AMD driver is installed and successfully but I get these error messages in events. Such errors are not there with systems of other people so why are they present in mine? Also I know that I got the same GPU because I get the same issue. Also those PCI errors which I posted they are not normal ,are they?

 

[mikeymikec]

IMO you've got a faulty graphics card, based on the graphics corruptions and odd PCI errors.

 

[flagmonkey47]

IMO you've got a faulty graphics card, based on the graphics corruptions and odd PCI errors.

Or is it my motherboard???
What should I do about my GPU ? I reported Sapphire about this but as expected they refused what I said.

 

[mikeymikec]

Motherboard: It's possible I guess. Two things you could try: 1) if you have another graphics PCIE slot, try the card in there? However I would have thought that if it was a slot issue then your problems were be far wider-ranging. 2) Try another graphics card? Easier said than done maybe. You've probably got integrated graphics for one, and in my line of work it helps to have a stack of old hardware to try stuff with.

You could try losing a load of RAM and see whether the problem occurs with the most minimal RAM installed that you can manage. One other thing I wonder is whether that PSU is up to the task, a VS 450? Is that a Corsair VS 450? IIRC they were very low end. Again though I would have thought that PSU issues would be far wider-ranging than just a corruption or two and weird PCI errors.

I don't know the RX460's needs PSU-wise, someone else ought to field that question better.

I assume you're not overclocking at all.

 

[flagmonkey47]

Motherboard: It's possible I guess. Two things you could try: 1) if you have another graphics PCIE slot, try the card in there? However I would have thought that if it was a slot issue then your problems were be far wider-ranging. 2) Try another graphics card? Easier said than done maybe. You've probably got integrated graphics for one, and in my line of work it helps to have a stack of old hardware to try stuff with.

You could try losing a load of RAM and see whether the problem occurs with the most minimal RAM installed that you can manage. One other thing I wonder is whether that PSU is up to the task, a VS 450? Is that a Corsair VS 450? IIRC they were very low end. Again though I would have thought that PSU issues would be far wider-ranging than just a corruption or two and weird PCI errors.

I don't know the RX460's needs PSU-wise, someone else ought to field that question better.

I assume you're not overclocking at all.

No I never OC , I do not believe in that.Also I can not try any of the things you mentioned because my GPU does not fit in the second slot. Regarding PSU it is low end but the issue I am having is not related to power. I tried with 8gb RAM too. I need someone like a windows debugger to recognise all the PCI error codes but I never found one. MS support is crap as you know.

 

[flagmonkey47]

Motherboard: It's possible I guess. Two things you could try: 1) if you have another graphics PCIE slot, try the card in there? However I would have thought that if it was a slot issue then your problems were be far wider-ranging. 2) Try another graphics card? Easier said than done maybe. You've probably got integrated graphics for one, and in my line of work it helps to have a stack of old hardware to try stuff with.

You could try losing a load of RAM and see whether the problem occurs with the most minimal RAM installed that you can manage. One other thing I wonder is whether that PSU is up to the task, a VS 450? Is that a Corsair VS 450? IIRC they were very low end. Again though I would have thought that PSU issues would be far wider-ranging than just a corruption or two and weird PCI errors.

I don't know the RX460's needs PSU-wise, someone else ought to field that question better.

I assume you're not overclocking at all.

Thanks mikeymikec your solution worked. I somehow managed to fit the GPU in another slot and the error is gone. It was the motherboard.

 

[mikeymikec]

Surprising. The board isn't still in warranty by any chance? Also there may be performance downsides of running in the second slot, it'll be worth checking the manual about that.

 

[flagmonkey47]

Surprising. The board isn't still in warranty by any chance? Also there may be performance downsides of running in the second slot, it'll be worth checking the manual about that.

Bad news. First it installed the driver without errors and after sometime windows Events Viewer again started showing me the error. My motherboard is under warranty. Since it is a PCI error there are chances that the motherboard is the culprit. I am not able to decide-GPU or motherboard???

 

[deustroop]

While the error in events says the driver had a problem starting, the fact that windows is displayed normally and games are as well, ( though not as well as you would like) suggests the OS is noting a resource conflict that does not however appear to interfere with the display itself, elsewise there would be no display at all.Texture streaming issues and unexpected variable fps suggest a mediocre display adapter ( at least in relation to the games played). Try another brand.

 

[flagmonkey47]

While the error in events says the driver had a problem starting, the fact that windows is displayed normally and games are as well, ( though not as well as you would like) suggests the OS is noting a resource conflict that does not however appear to interfere with the display itself, elsewise there would be no display at all.Texture streaming issues and unexpected variable fps suggest a mediocre display adapter ( at least in relation to the games played). Try another brand.

So what should I do about the resource conflict?? The problems are not limited to texture issues. Sometimes I get really low(about 6%) GPU usage in games like wolfenstein the old blood. Also what could be the conflicting resource?According to you it is neither motherboard nor the GPU?

 

[deustroop]

It appears that the performance issues you identify are solely associated with 3D activity. That is why I suggest that another manufacturer may be able to provide a more conflict free windows installation. As to trouble shooting this particular installation, you have tried several remedies without success and I cannot suggest anything more advanced.I would like to see however whether in safe mode the event returns. If not, then the conflict resides in the normal driver load. There are probably processes to proceed from there that someone could help you with. Just a guess really.

 

[flagmonkey47]

It appears that the performance issues you identify are solely associated with 3D activity. That is why I suggest that another manufacturer may be able to provide a more conflict free windows installation. As to trouble shooting this particular installation, you have tried several remedies without success and I cannot suggest anything more advanced.I would like to see however whether in safe mode the event returns. If not, then the conflict resides in the normal driver load. There are probably processes to proceed from there that someone could help you with. Just a guess really.

Another manufacturer? You mean board manufacturer?Regarding the driver load thing , you said it quite correctly because when I see the log for installation it says there was error in setup configuration file. I don't know why is it happening in my system only. You did not clearly answer my question- is it hardware related or not? if it is software I tried contacting AMD, GIGABYTE and they could not suggest more than windows re-installation or DDU.