DurocShark
Lifer
This is an e-mail thread between my wife and Evenflo regarding their "BabyGo Portable Playard"
Cliffnotes: Baby's 2 1/2 months old, and the thing is falling apart. Evenflo just says "Ya shouldn't be using it regularly".
(Pardon my wife's grammar. Not her strong suit.)
-----------------------------------------
From: Mrs. DurocShark
Sent: Monday, August 18, 2003 11:37 AM
To: "Surls, Rob" <Rob.Surls@evenflo.com>
Subject: RE: BabyGo Portable Playard
I realize that this was not meant to replace a crib and took this fact into
consideration when I was examining the problems that I was having. However,
if advertised that there is a bassinet and changing table for portable use,
then I would expect that it would last more than a few uses to support a
newborn. Portable use would still dictate a sturdy product in which to
support a child of at least under 10 lbs. (one would think). I'm sorry to
hear that you are not interested in quality of your products.You should then
advertise this item as disposable as not to be so misleading. Again, I'm
sorry that I confused the Evenflo name with quality products that I could
trust to perform as advertised. Be assured it will not happen again. In
future, I will know then to expect that what I am paying for is in fact
designed to be disposable. I have to say the other companies have a much
better price for a more useful item. Thank you for that clarification.
----- Original Message -----
From: "Surls, Rob" <Rob.Surls@evenflo.com>
To: Mrs. DurocShark
Sent: Monday, August 18, 2003 12:40 PM
Subject: RE: BabyGo Portable Playard
> Thank you for your inquiry regarding your Evenflo playard.
>
> Playards are not meant to replace a crib regardless of the size of the
child
> using it. I will be happy to pass your comments on to the proper
> department.
>
> Thank you for contacting Evenflo Parent Link. I appreciate the time you
took
> to email us.
>
> Rob
> Evenflo Co.
> Parent Link Representative
>
> -----Original Message-----
> From: Mrs. DurocShark
> Sent: Monday, August 18, 2003 11:37 AM
> To: parentlink@evenflo.com
> Subject: BabyGo Portable Playard
>
>
> I have to let you know right up front that I am writing you regarding the
> disappointment I have found from your product. My baby was born 6/2/03 and
> we purchased the playard as a temporary place to put her until we moved in
a
> few months and purchased a crib. When she turned one month old, we noticed
> strings in the bassinet. Around, two months we figured out they were
coming
> from the bottom of the changing table where the seem had come undone and
the
> bar was dropping down into the bassinet area. I also noticed the bassinet
> sagging so that she doesn't sleep on a flat surface. In examining this
> problem, it turns out the bassinet is made mostly out of a type of press
> board or something that can be shaped instead of a sturdier, firmer wood
or
> particle board. She will be in a crib this month, but we were hoping to be
> able to keep this for furture portable use as a playpen or for grandma's
> house. Unfortunately, I'm afraid that we wasted alot of money because it
was
> only intended for 2 months use or sparatic 6 months use at best. It states
> in your instructions not to use this on a regular basis, but if it isn't
> sturdy enough for two months use when she is at her smallest, I can't
> imagine that it could be used sparatically until one year with the average
> weight child. I just have to say that I at least expected this to last 6
> months to a year (sparatically), which I should think would not be
> unreasonable, and I have already found myself having to do my own
> re-enforcing and designing just to use it within the first few months. I
am
> very disappointed, as well as my mother who purchased it for us, and I
will
> definately be spreading the word about the quality of evenflo products
that
> I have encountered to my cousins who have recently had children as well. I
> can only hope that by sending this information to you, furture
modifications
> will be investigated in terms of quality so that other new parents will
not
> have the same disappointment that my family has had to recieve from the
> Evenflo name.
>
> Sincerely,
>
> Mrs. DurocShark
Cliffnotes: Baby's 2 1/2 months old, and the thing is falling apart. Evenflo just says "Ya shouldn't be using it regularly".
(Pardon my wife's grammar. Not her strong suit.)
-----------------------------------------
From: Mrs. DurocShark
Sent: Monday, August 18, 2003 11:37 AM
To: "Surls, Rob" <Rob.Surls@evenflo.com>
Subject: RE: BabyGo Portable Playard
I realize that this was not meant to replace a crib and took this fact into
consideration when I was examining the problems that I was having. However,
if advertised that there is a bassinet and changing table for portable use,
then I would expect that it would last more than a few uses to support a
newborn. Portable use would still dictate a sturdy product in which to
support a child of at least under 10 lbs. (one would think). I'm sorry to
hear that you are not interested in quality of your products.You should then
advertise this item as disposable as not to be so misleading. Again, I'm
sorry that I confused the Evenflo name with quality products that I could
trust to perform as advertised. Be assured it will not happen again. In
future, I will know then to expect that what I am paying for is in fact
designed to be disposable. I have to say the other companies have a much
better price for a more useful item. Thank you for that clarification.
----- Original Message -----
From: "Surls, Rob" <Rob.Surls@evenflo.com>
To: Mrs. DurocShark
Sent: Monday, August 18, 2003 12:40 PM
Subject: RE: BabyGo Portable Playard
> Thank you for your inquiry regarding your Evenflo playard.
>
> Playards are not meant to replace a crib regardless of the size of the
child
> using it. I will be happy to pass your comments on to the proper
> department.
>
> Thank you for contacting Evenflo Parent Link. I appreciate the time you
took
> to email us.
>
> Rob
> Evenflo Co.
> Parent Link Representative
>
> -----Original Message-----
> From: Mrs. DurocShark
> Sent: Monday, August 18, 2003 11:37 AM
> To: parentlink@evenflo.com
> Subject: BabyGo Portable Playard
>
>
> I have to let you know right up front that I am writing you regarding the
> disappointment I have found from your product. My baby was born 6/2/03 and
> we purchased the playard as a temporary place to put her until we moved in
a
> few months and purchased a crib. When she turned one month old, we noticed
> strings in the bassinet. Around, two months we figured out they were
coming
> from the bottom of the changing table where the seem had come undone and
the
> bar was dropping down into the bassinet area. I also noticed the bassinet
> sagging so that she doesn't sleep on a flat surface. In examining this
> problem, it turns out the bassinet is made mostly out of a type of press
> board or something that can be shaped instead of a sturdier, firmer wood
or
> particle board. She will be in a crib this month, but we were hoping to be
> able to keep this for furture portable use as a playpen or for grandma's
> house. Unfortunately, I'm afraid that we wasted alot of money because it
was
> only intended for 2 months use or sparatic 6 months use at best. It states
> in your instructions not to use this on a regular basis, but if it isn't
> sturdy enough for two months use when she is at her smallest, I can't
> imagine that it could be used sparatically until one year with the average
> weight child. I just have to say that I at least expected this to last 6
> months to a year (sparatically), which I should think would not be
> unreasonable, and I have already found myself having to do my own
> re-enforcing and designing just to use it within the first few months. I
am
> very disappointed, as well as my mother who purchased it for us, and I
will
> definately be spreading the word about the quality of evenflo products
that
> I have encountered to my cousins who have recently had children as well. I
> can only hope that by sending this information to you, furture
modifications
> will be investigated in terms of quality so that other new parents will
not
> have the same disappointment that my family has had to recieve from the
> Evenflo name.
>
> Sincerely,
>
> Mrs. DurocShark
