- Jun 15, 2001
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So I didn't realize that my Eve account was going to auto-renew. I had stopped playing it and got a notice that I had been billed. It was a long shot, but I emailed customer support and asked for a refund since I wasn't playing it.
To my surprise, they're issuing me a refund. They totally didn't have to, but they did. It's nice to see a company do something like that, so I'm spreading the word. CCP has built some goodwill with me.
Anyone else have any good customer service stories from any company?
To my surprise, they're issuing me a refund. They totally didn't have to, but they did. It's nice to see a company do something like that, so I'm spreading the word. CCP has built some goodwill with me.
Anyone else have any good customer service stories from any company?
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