Situation: A local appliance store came in to install a new washer to replace our old one. The old one was having several problems, and it was very difficult to use. We paid for the washer and for the installation of the machine. They also guaranteed that they would start a washing cycle with it before they left. The two workers put it in our house and tried to install it, but they couldn't because one of our hoses was outdated and wouldn't fit. They removed our old washer, and brought it out to be disposed. We were very dissatisfied and called the business's office. After a long phone call, they said that they would arrange to have one of their handymen come to our house sometime this week to fix it. They also said that we would have to pay for his services. This caused more confusion on our part because the services that we were going to pay for with him were the same that we thought we had already paid for with the initial purchase. So now we have no washer since the old one that hardly worked is in the dump. The company refuses to give an inch because they said that we were very "deceptive." However, they never asked about or looked at our house beforehand. We never knew that our house would be incompatible.
Did they neglect to fulfill their end of the deal? Should we have to pay to have one of their handymen come and fix it?
It really sucks not having a washer...
Did they neglect to fulfill their end of the deal? Should we have to pay to have one of their handymen come and fix it?
It really sucks not having a washer...