Evaluate this situation with our recent washer purchase

[jupiter57]

Originally posted by: slag
That means they should be bringing out new hoses that will work with the washer(they all come with new hoses anyway). Totally not the OP's fault to know what kind of hoses work with what kind of washer. The delivery folks should have come out, assessed the situation, dropped off the washer, and gone back to get the tools/parts they needed for the job. They do this every day so its nothing new for them.

If you say you will install the item and the purchase includes installation, then you come out and install the damn washer where the old one was.

I am unaware of any new washers where te hoses are included.
Between 3 Schools built, one Rental property, & a new washer & dryer I purchased myself, I have bought 5 Washers/Washer-Dryer Combos in just the last 2 years and not one came with the hoses. As for the part about the old hose being "outdated", unless there is something in your local building code, I call BULLS**T on the installers!
People really should change their washer hoses every 3-5 years anyway, for safety sake.

 

[jandrews]

Originally posted by: dullard

Originally posted by: jandrews
Suprisingly this is very common. With new washer installs typically the technicians are told to just take out the old washer and hookup the new one, no additional work outside of that. That means if you have the wrong wiring or hoses or attachments they typically do not consider this part of the installation and want you to take care of it yourself. Same thing happened when my mom got a new washer. The guy ended up doing the work for her but she did have to pay extra.

Imagine the world if it were different. I can build a house with no plumbing and no electricity. Then all I have to do is buy a $300 washer and they will come over and install ALL of the plumbing and electricity for free! I could save tens of thousands of dollars! Heck, they'll even have to pay my water and electricity hook up fees since they aren't activated yet. And, it'll all happen in one trip!

Those guarantees and installation contracts all have conditions. This falls nicely in the category of the guy who sued for millions of dollars over a missing pair of pants. A guarantee doesn't include unreasonable conditions.

I wasnt complaining, I actually kind of understood because I am from the IT world where people understand nothing so I put myself in their position. It was actually kinda funny in a way.

 

[Modelworks]

My brother runs an appliance store and his policy is to always take the washer to the client, remove the old one for free if they want, hook up the new one, even if he has to go to the hardware store to do it, and make sure it goes through one cycle.

He even runs water lines for the ice makers, dish washers, etc that he installs.
The only thing he said he hates is dryers.
They have a couple different plug styles and he always has to bring multiple cords.

Maybe the above is why he has so much business he has to leave home to get a minute of peace without people wanting something from him.

He even works sundays now.
I keep telling him he's working himself to death, but he always replies,"got to pay the bills"

 

[AgaBoogaBoo]

What's ironic is when a local store charges more than the big stores, prides themselves on customer service as their advantage, and then can't follow through.

 

[slag]

Originally posted by: jupiter57

Originally posted by: slag
That means they should be bringing out new hoses that will work with the washer(they all come with new hoses anyway). Totally not the OP's fault to know what kind of hoses work with what kind of washer. The delivery folks should have come out, assessed the situation, dropped off the washer, and gone back to get the tools/parts they needed for the job. They do this every day so its nothing new for them.

If you say you will install the item and the purchase includes installation, then you come out and install the damn washer where the old one was.

I am unaware of any new washers where te hoses are included.
Between 3 Schools built, one Rental property, & a new washer & dryer I purchased myself, I have bought 5 Washers/Washer-Dryer Combos in just the last 2 years and not one came with the hoses. As for the part about the old hose being "outdated", unless there is something in your local building code, I call BULLS**T on the installers!
People really should change their washer hoses every 3-5 years anyway, for safety sake.

I can only speak from my experiences, but I bought a new whirlpool duo front load washer earlier this year and it came with hoses. I also went to SEARS with my neighbor (he needed to use my truck) to purchase a washer for his rental and it, too, came with hoses. In both cases they werent braided, but they were standard rubber hoses in a sealed plastic bag along with the manual, a sample of TIDE or some other soap, and warranty paperwork.

 

[Mursilis]

Originally posted by: dullard

Originally posted by: jandrews
Suprisingly this is very common. With new washer installs typically the technicians are told to just take out the old washer and hookup the new one, no additional work outside of that. That means if you have the wrong wiring or hoses or attachments they typically do not consider this part of the installation and want you to take care of it yourself. Same thing happened when my mom got a new washer. The guy ended up doing the work for her but she did have to pay extra.

Imagine the world if it were different. I can build a house with no plumbing and no electricity. Then all I have to do is buy a $300 washer and they will come over and install ALL of the plumbing and electricity for free! I could save tens of thousands of dollars! Heck, they'll even have to pay my water and electricity hook up fees since they aren't activated yet. And, it'll all happen in one trip!

Those guarantees and installation contracts all have conditions. This falls nicely in the category of the guy who sued for millions of dollars over a missing pair of pants. A guarantee doesn't include unreasonable conditions.

That's true, but were the conditions of the installation contract conveyed to the OP, or did they just say "It's an extra $69 for delivery and installation - do you want that?" Generally, notice has to be given of all terms before they're binding.

 

[Chryso]

Originally posted by: slag

Originally posted by: drnickriviera
Yes, need more information. What is it about the hose that is wrong and what is it going to take to fix it? They're just delivery guys, not master plumbers.

They aren't just delivery guys. They said they would install it. That means they should be bringing out new hoses that will work with the washer(they all come with new hoses anyway).

True. I have never bought a washer that did not come with the hoses.

 

[Chryso]

Originally posted by: jupiter57

Originally posted by: slag
That means they should be bringing out new hoses that will work with the washer(they all come with new hoses anyway). Totally not the OP's fault to know what kind of hoses work with what kind of washer. The delivery folks should have come out, assessed the situation, dropped off the washer, and gone back to get the tools/parts they needed for the job. They do this every day so its nothing new for them.

If you say you will install the item and the purchase includes installation, then you come out and install the damn washer where the old one was.

I am unaware of any new washers where te hoses are included.
Between 3 Schools built, one Rental property, & a new washer & dryer I purchased myself, I have bought 5 Washers/Washer-Dryer Combos in just the last 2 years and not one came with the hoses.

This must be a very new situation.

 

[dmcowen674]

Originally posted by: Chryso

Originally posted by: jupiter57

Originally posted by: slag
That means they should be bringing out new hoses that will work with the washer(they all come with new hoses anyway). Totally not the OP's fault to know what kind of hoses work with what kind of washer. The delivery folks should have come out, assessed the situation, dropped off the washer, and gone back to get the tools/parts they needed for the job. They do this every day so its nothing new for them.

If you say you will install the item and the purchase includes installation, then you come out and install the damn washer where the old one was.

I am unaware of any new washers where te hoses are included.
Between 3 Schools built, one Rental property, & a new washer & dryer I purchased myself, I have bought 5 Washers/Washer-Dryer Combos in just the last 2 years and not one came with the hoses.

This must be a very new situation.

Just like electric dryers do not come with a power cord.

Back to the OP.

Did he only pay for delivery charge or was it delivery and Installation???

If it clearly said installation then they should have whatever is neccessary to complete the job or refund the installation cost.

 

[Modelworks]

I just asked my brother about this and he said it depends on the store.
The store can actually opt to have a model complete with lint filters, hoses, detergents, etc or can get the base stripped oem model. The dryers like that don't include hoses, ducts, etc.

Its more cost cutting.
like he warned me about most of the new washers.
They replaced the nice cast iron gears with aluminum, and now plastic.
Yes plastic is used now for gears that attach to the motor to turn the agitator.

Over the years they also replaced the tub inside the washer from one that was enameled steel to plastic. The steel would rust out in 5-10 years and rust. So they made it plastic.

Now he says that if you get a new washer and it tips over on delivery , better check it, the "improved" plastic tubs crack on impact


gee, whose bright idea was that.

Can't wait for auto makers to replace transmission with plastic too.

 

[Squisher]

One of the three hoses might not have been long enough (for my old house I needed one 8 foot supply line) or the electrical outlet may have been one of those old style oddly shaped ones.

Yeah, I'd read any contracts. See if there's anything mentioned about unusual installations. I'd certainly threaten to stop payment on any installation charges.

 

[alkemyst]

Originally posted by: BradT

Originally posted by: waggy
yeah that sounds bad. i would call and bitch. if nothing else pay it and take them to small claims.

I really don't think that I would want to get into that.

Do you guys think that there is anything else that we could do?

Yeah, know what you are ordering and if you don't, don't blame the merchant when you need extra parts to install.

If their installation document states parts are included for installation then you may have a case...if it states subject to additional parts/cost then deal with it.

Hoses do not always come with the washer. I love the people that have one experience in life and think they are experts.

 

[BoomerD]

Personally, I've NEVER bought a new washing machine that DIDN'T come with it's own hoses, and over the years, we've bought several. Something sounds strange to me.

 

[nweaver]

Originally posted by: slag

Originally posted by: drnickriviera
Yes, need more information. What is it about the hose that is wrong and what is it going to take to fix it? They're just delivery guys, not master plumbers.

They aren't just delivery guys. They said they would install it. That means they should be bringing out new hoses that will work with the washer(they all come with new hoses anyway). Totally not the OP's fault to know what kind of hoses work with what kind of washer. The delivery folks should have come out, assessed the situation, dropped off the washer, and gone back to get the tools/parts they needed for the job. They do this every day so its nothing new for them.

If you say you will install the item and the purchase includes installation, then you come out and install the damn washer where the old one was.

hoses are NOT included with new washers

 

[crystal]

Those hoses you have to buy for as extra assessories. They are not free. Check your bills. At least that was how it was done at Sears when I got our piece of sh*t Kenmore Elites Capsalos (or something like that). Should have listen to the wife when she said it didn't clean the clothes.

 

[BoomerD]

Ah yes...the wonderful Whirlpool/Kenmore Calypso...I'm getting ready to replace that POS...
Fortunately (or maybe UNfortunately), we never had the problems that many people did that triggered the class-action lawsuit over them. I think if we HAD experienced all the problems others did, we'd have gotten in on the suit and gotten it replaced...but...no real problems, so no replacement.

 

[iamwiz82]

Originally posted by: nweaver

Originally posted by: slag

Originally posted by: drnickriviera
Yes, need more information. What is it about the hose that is wrong and what is it going to take to fix it? They're just delivery guys, not master plumbers.

They aren't just delivery guys. They said they would install it. That means they should be bringing out new hoses that will work with the washer(they all come with new hoses anyway). Totally not the OP's fault to know what kind of hoses work with what kind of washer. The delivery folks should have come out, assessed the situation, dropped off the washer, and gone back to get the tools/parts they needed for the job. They do this every day so its nothing new for them.

If you say you will install the item and the purchase includes installation, then you come out and install the damn washer where the old one was.

hoses are NOT included with new washers

Mine came free. They were in the box when it arrived. I just got them last week.

 

[iamwiz82]

DP

 

[markgm]

My Whirlpool Duet washer came with the hoses needed to hook it up. I purchased a pair of steel braided hoses to use instead, so now I have an extra set. I picked my washer up at Costco, so maybe the other places take them out of the box to sell them to you to make an extra buck or they order a stripped down version, which I would find hard to believe. I'm sure it's about the same as most printers no longer come with a USB cable with some of the big box stores if in fact they don't include them.

 

[SilthDraeth]

Shens

 

[yuppiejr]

For the love of god, installing a washer requires 1 electrical outlet, 2 supply hoses and 1 drain hose. Since this is an existing install there's no plumbing or electrical to worry about doing yourself, you just have to buy the hoses you need at home depot and attach them at both ends - problem solved. Any guy who has to hire someone to install a freaking washer/dryer or do other basic home maintenance should just turn in his man card. The pussification of the American male these days just amazes me...

 

[mugs]

Originally posted by: iamwiz82

Originally posted by: slag

Originally posted by: waggy

Originally posted by: slag

Originally posted by: drnickriviera
Yes, need more information. What is it about the hose that is wrong and what is it going to take to fix it? They're just delivery guys, not master plumbers.

They aren't just delivery guys. They said they would install it. That means they should be bringing out new hoses that will work with the washer(they all come with new hoses anyway). Totally not the OP's fault to know what kind of hoses work with what kind of washer. The delivery folks should have come out, assessed the situation, dropped off the washer, and gone back to get the tools/parts they needed for the job. They do this every day so its nothing new for them.

If you say you will install the item and the purchase includes installation, then you come out and install the damn washer where the old one was.

when i purchased a new washer/dryer i had to make sure i had the correct hose. That is not part of installation.

The hoses come with washing machines when you purchase the machine. The drain hose and both fill hoses for hot/cold water...

Perhaps the connections to the water lines were wrong at the house, not the washer.

That's what I gathered from the OP...
"but they couldn't because one of our hoses was outdated and wouldn't fit."

A lot of people here either can't read or jump into "blame the business" mode regardless of the circumstances.

 

[DrPizza]

You know, it doesn't matter if it came with hoses or it didn't come with hoses. The OP had a washing machine there before. Presumably, his old washing machine used water (if not, that'll explain why it didn't wash well. ) Therefore, there should have been two hoses present, the ends of which would disconnect from the old washer and reconnect to the new washer. The hose connection on the back of washing machines is standard. There has to be a reason that the installers wouldn't use the old hoses.

i.e. The OP is leaving something out.

 

[Bryophyte]

I'm guessing that the old hoses from your old washer were in bad shape and they didn't want the liability involved when the hose fails and the customer wants them to pay for a new floor because of the flood of water. You always use new hoses when you get a new washer, not reuse the old ones.

 

[alkemyst]

Originally posted by: yuppiejr
For the love of god, installing a washer requires 1 electrical outlet, 2 supply hoses and 1 drain hose. Since this is an existing install there's no plumbing or electrical to worry about doing yourself, you just have to buy the hoses you need at home depot and attach them at both ends - problem solved. Any guy who has to hire someone to install a freaking washer/dryer or do other basic home maintenance should just turn in his man card. The pussification of the American male these days just amazes me...

Well if the install was included, then it should have been done. I know I could hook up a washer no problem...but why spend the time when someone else I have delivering the item should.

I am thinking like others have said something is left out. Either the hoses were sweated on or the previous install was not to code.