Ethical question about returning bad products

[jor888]

I have question about any product u have that went bad on u Did u just return it for service or just go out and buy a new one just like it and return the old one and tell them U dont like it. I myself have return a few bad modem and sound cards by substitue the new one with old one cus I find it faster to get the job done and let Bestbuy or CompUSA return the bad product for me. In most of the cases I already lost my reciept so there was no way to prove they were still under warranty.

 

[Wah]

If it doesn't work, I don't like it... and I would return it. 🙂 Besides, if its broken when you get it, they will exchange it. You don't have to send anything in for service.

 

[Wingznut]

Well, returning a broken product in a new box isn't a good idea. They'll just stick it back on the shelf (not knowing it's broken) and some other schmuck will buy it. Then they'll have to go through all the hassle of figuring out it's broken.

My N64 broke two days after Target's return policy ended. I went and bought a new one. Returned the broken one, stating that it was broken. Then later returned the new one. It was a little more of a hassle for me, but at least some kid won't get a broken one out of the box. Would've sucked had it been a Christmas present for the kid, or something.

But it's still much less of a hassle, then trying to get it repaired through Nintendo.

 

[Merle451]

Return it

 

[AL77]

jor888, you do know of course this is fraud. Not trying to sound overly moral, but come on...why post this here - reassurance?

Now, I'm not a big fan of these overpriced computer super-stores. Not in the slightest. I live in Canada and where I live we have Future Shop, Computer City, Business Depot (Staples), and Office Place. Their products are often outdated, overpriced (or both), and their staff improperly trained. But, they are not responsible for taking back your defective products which you claim are new outside the return period. If the product fails within the stated return policy period, you have every right to return it for an exchange or refund according to the policy. If the product fails reasonably outside the return policy, you might be able to talk the manager into taking it back, you'd be surprised.

I returned a monitor once to Computer City outside the return period. I explained what was wrong - burnt pixel, sharpness. I was living in a different city that didn't have this store, so I wasn't able to return it in time. The management let me return it. By the sound of your post, it seems to me that you're returning product well outside the return period...not a good idea it someone calls you on it.



<< I find it faster to get the job done and let Bestbuy or CompUSA return the bad product for me >>


Most likely, they'll put back on the shelves because they still think it's like-new (since you just bought of course), and some unsuspecting shopper, as Wingznut wrote, will end up with your crap.

 

[Antisocial Virge]

Personally I love hearing about the &quot;5 finger upgrade&quot; swaping old card for the new improved version in new improved version box.

 

[squirrel dog]

I save the box and tape the receipt in it,or to it.Then after 90 days to whatever the warrenty period is,I'll discard the box.People I've sold stuff to seem to like having the box.People that return bad stuff in new boxes will eventually buy something'new'and get someone elses 'return'.Not a very good practice.