Error When Copying Files

Jephph

Senior member
Feb 11, 2006
333
0
0
I've got a client who started to encounter an error where when he tries to copy a decent amount of files (200+ photo files amounting to 1-2GB total) he gets the windows error message "Windows Explorer has encountered a problem and needs to close... yadayada"

He's running Windows XP SP3 32bit with a Core 2 Quad processor with 4GB (3.5 recognizable). He said that the problem just started popping up. He used to be able to do it just fine. I copied a couple of error logs to my flash drive and I'll post them here. One is from Event Viewer, the other is from when you click "click here to see more info" when the "Windows Explorer has encountered a problem and needs to close" window pops up. Any help would be greatly appreciated. Thank you.

Event Viewer:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/13/2009
Time: 6:50:59 PM
User: N/A
Computer: INTEL2008
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module shlwapi.dll, version 6.0.2900.5512, fault address 0x0000417e.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 73 68 6c 77 61 in shlwa
0038: 70 69 2e 64 6c 6c 20 36 pi.dll 6
0040: 2e 30 2e 32 39 30 30 2e .0.2900.
0048: 35 35 31 32 20 61 74 20 5512 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 30 30 34 31 37 65 0d 000417e.
0060: 0a .




Windows:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="617472" CHECKSUM="0xA084D90D" BIN_FILE_VERSION="5.1.2600.5755" BIN_PRODUCT_VERSION="5.1.2600.5755" PRODUCT_VERSION="5.1.2600.5755" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5755 (xpsp_sp3_qfe.090206-1316)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA1077" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5755" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5755" LINK_DATE="02/09/2009 10:56:35" UPTO_LINK_DATE="02/09/2009 10:56:35" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="286720" CHECKSUM="0x98314A3F" BIN_FILE_VERSION="5.1.2600.5698" BIN_PRODUCT_VERSION="5.1.2600.5698" PRODUCT_VERSION="5.1.2600.5698" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5698 (xpsp_sp3_gdr.081022-1932)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4CE95" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5698" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5698" LINK_DATE="10/23/2008 12:36:14" UPTO_LINK_DATE="10/23/2008 12:36:14" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="715264" CHECKSUM="0x7F6F72AE" BIN_FILE_VERSION="5.1.2600.5755" BIN_PRODUCT_VERSION="5.1.2600.5755" PRODUCT_VERSION="5.1.2600.5755" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5755 (xpsp_sp3_qfe.090206-1316)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBE0D5" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5755" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5755" LINK_DATE="02/09/2009 10:56:35" UPTO_LINK_DATE="02/09/2009 10:56:35" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1287168" CHECKSUM="0xB764FEEA" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2108)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x14744B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:57" UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="551936" CHECKSUM="0xE8E0E87" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.5512" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8D4E3" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:58" UPTO_LINK_DATE="04/14/2008 00:10:58" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8461312" CHECKSUM="0x229B7DE8" BIN_FILE_VERSION="6.0.2900.5622" BIN_PRODUCT_VERSION="6.0.2900.5622" PRODUCT_VERSION="6.00.2900.5622" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.5622 (xpsp_sp3_gdr.080617-1319)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x812125" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.5622" UPTO_BIN_PRODUCT_VERSION="6.0.2900.5622" LINK_DATE="06/17/2008 19:02:17" UPTO_LINK_DATE="06/17/2008 19:02:17" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="578560" CHECKSUM="0x6280E825" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8FC76" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:07" UPTO_LINK_DATE="04/14/2008 00:11:07" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="915456" CHECKSUM="0x3E4362AE" BIN_FILE_VERSION="8.0.6001.18806" BIN_PRODUCT_VERSION="8.0.6001.18806" PRODUCT_VERSION="8.00.6001.18806" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet Explorer" FILE_VERSION="8.00.6001.18806 (longhorn_ie8_gdr.090701-1700)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE93E9" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="8.0.6001.18806" UPTO_BIN_PRODUCT_VERSION="8.0.6001.18806" LINK_DATE="07/03/2009 17:09:27" UPTO_LINK_DATE="07/03/2009 17:09:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="SHLWAPI.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="shlwapi.dll" SIZE="474112" CHECKSUM="0x80E8695D" BIN_FILE_VERSION="6.0.2900.5512" BIN_PRODUCT_VERSION="6.0.2900.5512" PRODUCT_VERSION="6.00.2900.5512" FILE_DESCRIPTION="Shell Light-weight Utility Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.5512 (xpsp.080413-2105)" ORIGINAL_FILENAME="SHLWAPI.DLL" INTERNAL_NAME="SHLWAPI" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8329F" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.5512" UPTO_BIN_PRODUCT_VERSION="6.0.2900.5512" LINK_DATE="04/14/2008 00:11:02" UPTO_LINK_DATE="04/14/2008 00:11:02" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>