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ERROR KERNEL 32.DLL

M

macca40

Member
When i go to system information then close the window i get message- helpctr has caused an error in KERNEL 32.DLL iam useing windows M/E can anybody tell me what the problem is
 
I found the following on alt.microsoft.public.windowsme.general

Error Message When You Quit the Help and Support Tool

----------------------------------------------------------------------------
----
The information in this article applies to:

Microsoft Windows Millennium Edition

----------------------------------------------------------------------------
----


SYMPTOMS
When you try to quit the "Help and Support" tool while you are using a
Microsoft Active Accessibility (MSAA) client, you may receive the following
error message:

Helpctr

Helpctr has caused an error in MSHTML.DLL. [CLOSE]
Helpctr has caused an error in KERNEL 32.DLL. [CLOSE]
Helpctr will now close.

If you continue to experience problems, try restarting your computer.



RESOLUTION
A supported fix that corrects this problem is now available from Microsoft,
but it has not been fully regression tested and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information on support costs, please go to the following
address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp


The English version of this fix should have the following file attributes or
later:

Date Time Version Size File name
-----------------------------------------------------
8/08/2000 6:18pm 4.90.0.3001 110,864 Marscore.dll





STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.

Additional query words: HTML PC Health Exception

Keywords : kberrmsg kbtool kbfaq kbWinME
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb
Technology :

Hope that helps.
 
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