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Error During Startup - Dell 8700

mundane

Diamond Member
Jun 7, 2002
5,603
8
81
I7-4770, 12 GB Ram, 3 TB platter HD + 256 GB SSD, GTX660

I was working with my desktop today, not particularly taxing it, when both screens distorted (hard to explain and Google for - as if only a lower color set were available [like CGA], existing graphics distorted, and repeated patterns of color lines/shapes overlaid everything). At the same time, the radio stream which was playing reduced to ~1/3 speed, and I couldn't apply any input (even if I could make out the muddled widgets on the screen).

Rebooted, and I've been rebooting since then. Various things have happened when I try to boot the system.
* Graphics glitch, unresponsive at the initial Dell logo
* Graphics glitch, unresponsive when enter the bitlocker screen
* Graphics glitch after entering BL phrase, during next Dell screen before Windows login
* Once it made it this far, Windows told me to not turn off the system while updates were applied, and rebooted. I don't recall install any updates today.
* At windows login, screen flashes, then unresponsive
* A few times I have been able to enter my Windows login credentials, but screens go blank shortly after.
* once on boot no video, five beeps from pc speaker

The 'glitch' (as I've been calling the screen oddity) tends to come with other symptoms:
* No input is applied (or rather, the garbled screen doesn't respond)
* Sometimes it will reboot on its own, other times I'm reduced to a hard power off
* Sometimes, particularly after it makes it to Windows login, the HDD activity light shows heavy activity ... as if it may actually be loading Windows? But the screen stays in the initial state.

I've been running Dell's ePSA, short and long tests no errors shown so far.

I have unplugged all cords except 2x monitors, speakers, network, mouse, keyboard, and power.

I cannot enter safe mode.

Any pointers or suggestions welcome. Video card?
 
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Burpo

Diamond Member
Sep 10, 2013
4,223
473
126
I would open the case & remove and re-seat the memory & probably the video card too. Then try it & see if you can get into bios. If it does ,check settings & make sure everythings fine, then try to boot..
You should be able to get into safemode, or last known good configuration.
 
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denis280

Diamond Member
Jan 16, 2011
3,434
9
81
I would open the case & remove and re-seat the memory & probably the video card too. Then try it & see if you can get into bios. If it does ,check settings & make sure everythings fine, then try to boot..
You should be able to get into safemode, or last known good configuration.
+1
 

mundane

Diamond Member
Jun 7, 2002
5,603
8
81
Thank you for the suggestions - mixed results.

First, this is a Windows 8.1 machine, so I had to look up how to get into Safe Mode, and I don't think it's possible here unless I get into Windows first, then restart for safe mode.

I let the 'thorough' ePSA tests run, no errors. I then followed your instructions to re-seat the four memory sticks and video card.

It did then boot into Windows, but:
* My second display was gone
* Within the System: Device Manager, it shows an error code 43 with my video card. I tried reinstalling the drivers, rebooting, etc, but without success.
* Nvidia control panel fails to start

I decided on a full power off, then power on. It's now failing the POST test with beeps - power on, no screens or logo, five beeps. I've seen suggestions that it may be a failing battery, some weird interaction with Secure Boot and the video card, or something else entirely.
 

redzo

Senior member
Nov 21, 2007
547
5
81
You could try to remove/uninstall the dGPU from the system and switch to the onboard i7 4770 one. Check if system is stable while using only the intel hd gpu.

Also, see if there are any popped up capacitors on that gtx660! http://bashelton.com/2009/04/popping-like-popcorn-a-tale-of-four-capacitors/

A failing cmos battery is quite easy to identify. Check if the system date or time goes berserk after disconnecting the pc from the power-line! If the system date or time are in order after a few minutes of power off with the pc unplugged from the mains, the cmos battery should be alright.
 

mundane

Diamond Member
Jun 7, 2002
5,603
8
81
Thanks Again. Believe it to be the video card.

I opened it up again, re-seated the video card, and replaced the battery (suggested by the five beeps). I no longer get the five beeps, but still video glitches, lockups, and reboots.

I then took out the video card - inspect what I can, it's mostly enclosed. Nothing obviously wrong. Dig out an HDMI->DVI adapter, hook up my monitor to the integrated port. The computer is now usable, but I don't have the dedicated GPU, and I can only use a single monitor.

The machine is still under warranty (Dell outlet), so I will try to negotiate with them before buying a new card myself. I only hope they don't insist on hours of debug/diagnosis before I can request the new component. I don't have a spare video card to test if it is the motherboard / PCI slot.

Thanks all, appreciate the feedback.


Edit : A short chat later, after telling them what I tried, they're sending a new video card. I expected the interaction to be like pulling teeth, am pleasantly surprised.
 
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inachu

Platinum Member
Aug 22, 2014
2,387
2
41
If you RMA to dell they will just replace your used video card with another used video card.
#beentheredonethat