Error Code: 0x80070017

[seamorton]

Dear Friends .... This SC purchased a refurb HP Compaq 6000 small form factor that I replaced the HD with a new SSD. Therefore, I presume, there is currently no OS on the PC. I purchased a windows 10 pro for the OEM software. Upon installation attempt I get the following Error.

Windows cannot install required files. The file may be corrupt or missing. Make sure all files required for installation are available. Error Code: 0x80070017 - Any an all assistance concerning this matter would very much be appreciated. Thank you very much!

 

[UsandThem]

How are you trying to install it (USB drive, CD, etc)? Also, did you make the installation media with the latest version of Windows 10 creator?

If you're using a USB thumb drive, try creating the media again (or use a different USB thumb drive to make sure the first one isn't defective).

 

[seamorton]

Using the disk with CD-ROM. After several tries I can get up to 94% of the files loaded. Then the Error.
I'm not familiar with making the installation with the latest version of Win 10 creator or using a USB thumb drive. Perhaps, if you will, explain what I need to do/know? Thank U!

 

[Steltek]

Go to this webpage and download the Windows media creation tool on another computer. Follow the second set of instructions on that webpage (i.e. "Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC". You'll need a flash drive with at least 8GB of free space. If you have a 64 bit CPU in the computer, you only need to create the 64 bit Windows 10 installation media.

Once the media is created, plug it into the target computer and start it up. Enter the BIOS and make sure the boot order is set so that it boots from the flash drive first. Also, under boot options, if the computer has a boot option for UEFI use this instead of the Legacy boot option. Exit the BIOS saving the changes, and install Windows. You will have to partition and format the SSD before installing Windows.

NOTE: Because you have an OEM key, I would not enter the Windows product key during installation. Instead, use the "I don't have a key" option during install when it asks you for a product key. After the computer is up and running, you can then use the Windows activation feature to enter the product key.

By doing it this way, you aren't taking a chance on tying your Windows key (which, being OEM, can only be used with one computer) to a non-working machine.

If you still get the error during install, I'd use diagnostic software to check the system memory for errors.

 

[RLGL]

Adding to the comments by @Steltek

Disconnect the target computer from the interned prior to starting the install process.

 

[seamorton]

Go to this webpage and download the Windows media creation tool on another computer. Follow the second set of instructions on that webpage (i.e. "Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC". You'll need a flash drive with at least 8GB of free space. If you have a 64 bit CPU in the computer, you only need to create the 64 bit Windows 10 installation media.

Once the media is created, plug it into the target computer and start it up. Enter the BIOS and make sure the boot order is set so that it boots from the flash drive first. Also, under boot options, if the computer has a boot option for UEFI use this instead of the Legacy boot option. Exit the BIOS saving the changes, and install Windows. You will have to partition and format the SSD before installing Windows.

NOTE: Because you have an OEM key, I would not enter the Windows product key during installation. Instead, use the "I don't have a key" option during install when it asks you for a product key. After the computer is up and running, you can then use the Windows activation feature to enter the product key.

By doing it this way, you aren't taking a chance on tying your Windows key (which, being OEM, can only be used with one computer) to a non-working machine.

If you still get the error during install, I'd use diagnostic software to check the system memory for errors.

Thanks very much for the prompt reply with the links & instructions. I'll see if this SC can handle this. Will keep you posted.

 

[seamorton]

Adding to the comments by @Steltek

Disconnect the target computer from the interned prior to starting the install process.

Excellent ... to know that as this would be something I would have failed to do. With all information that was shared so far, I feel confident that I'll soon have this setup.

 

[Steltek]

Whether it will run it (or how well it will run) will depend upon what CPU is installed in it and how much memory you have. I think that is old hardware, so the graphics performance will probably be pretty bad beyond just basic functionality.

 

[seamorton]

Go to this webpage and download the Windows media creation tool on another computer. Follow the second set of instructions on that webpage (i.e. "Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC". You'll need a flash drive with at least 8GB of free space. If you have a 64 bit CPU in the computer, you only need to create the 64 bit Windows 10 installation media.

Once the media is created, plug it into the target computer and start it up. Enter the BIOS and make sure the boot order is set so that it boots from the flash drive first. Also, under boot options, if the computer has a boot option for UEFI use this instead of the Legacy boot option. Exit the BIOS saving the changes, and install Windows. You will have to partition and format the SSD before installing Windows.

NOTE: Because you have an OEM key, I would not enter the Windows product key during installation. Instead, use the "I don't have a key" option during install when it asks you for a product key. After the computer is up and running, you can then use the Windows activation feature to enter the product key.

By doing it this way, you aren't taking a chance on tying your Windows key (which, being OEM, can only be used with one computer) to a non-working machine.

If you still get the error during install, I'd use diagnostic software to check the system memory for errors.

Somehow, someway, this SC must have missed something? Everything worked rather nicely with the USB. All files loaded and installed on the PC, but win 10 did not start.

I then put the win 10 in the CD and with both of drives USB acting together I was directed to reinstalled windows again. All went well and Win 10 started.

This SC must have made a mistake as microsoft cannot/won't activate windows on this PC. Ox803FA067

Not sure what can/has to be done to troubleshoot this and activate this PC without having to purchase another license as microsoft suggests as the way to resolve.

Thank you all for taking the time to help getting this far. Hoping it wouldn't get to this.

 

[Steltek]

1) Where did you purchase your Win10 pro license from?

2) Did you enter your product key during installation?

3) Did you plug the ethernet cable back in so online activation could proceed?

Also did you try to run the Windows activation troubleshooter? ( Start > Settings > Update & Security > Activation , and then select Troubleshoot ).

There is another possibility. When the first install didn't boot, you ended up reinstalling Windows. This could have resulted in a different version of Windows seeing the prior Windows and installing as an upgrade. If the second Windows install tried to upgrade the first one and the first install wasn't activated (which it wouldn't have been if it didn't boot), you would have a situation where the free Windows upgrade was applied to an unactivated Windows which can result in this error. You might need to change the Windows product key to your current key:

Start > Settings > Update & Security > Activation > Change Windows Product Key

 

[seamorton]

Yes to all of the inquiries. More than likely I may have created a problem when I initially started the set up. You all have been terrific with this. Back to square one. Will keep posted. Thank you very much!