OS
Lifer
Hello (me),
Thank you for contacting Buy.com.
This is in reference to your email regarding the order #23190577.
This is to inform you that you can submit both the rebates with same UPC barcode. Kindly note that $15 mail in rebate require a copy of the UPC code from the product package. You can mail original UPC barcode for applying $30 mail in rebate.
Thank you for your patience and understanding. We apologize for any inconvenience.
Thank you again for writing to Buy.com.
Sincerely,
Buy.com Rebates Team
www.buy.com
----Original Message----
> From: (my email)
> To: support@customerservice.buy.com
> Subject: Re: Important information regarding the email you sent to our
> Customer Support department [Ref:1118155]
> Date: 11 September 2005, 1:17 Hrs.
>
> As I have previously mentioned, I had a problem with this item in that
> there were two rebates that asked for the same label for this item.
>
> I have since gotten a postcard indicating my $15 rebate has been rejected
> for not including the original label, because I sent a copy. Again, both
> rebates asked for the same label on the box, it's not possible to send
> one label to two separate places.
>
> Finally, I have not yet received the other $30 rebate either. Please
> advise.
>
> (me)
>
>
Thank you for contacting Buy.com.
This is in reference to your email regarding the order #23190577.
This is to inform you that you can submit both the rebates with same UPC barcode. Kindly note that $15 mail in rebate require a copy of the UPC code from the product package. You can mail original UPC barcode for applying $30 mail in rebate.
Thank you for your patience and understanding. We apologize for any inconvenience.
Thank you again for writing to Buy.com.
Sincerely,
Buy.com Rebates Team
www.buy.com
----Original Message----
> From: (my email)
> To: support@customerservice.buy.com
> Subject: Re: Important information regarding the email you sent to our
> Customer Support department [Ref:1118155]
> Date: 11 September 2005, 1:17 Hrs.
>
> As I have previously mentioned, I had a problem with this item in that
> there were two rebates that asked for the same label for this item.
>
> I have since gotten a postcard indicating my $15 rebate has been rejected
> for not including the original label, because I sent a copy. Again, both
> rebates asked for the same label on the box, it's not possible to send
> one label to two separate places.
>
> Finally, I have not yet received the other $30 rebate either. Please
> advise.
>
> (me)
>
>
