Email dilemmas

[paperfist]

Not really sure there's a forums for this question.

I have my own domain that I use for business. It's hosted by a Canadian company.

My email address is a .com, but kind of long at about 22 characters so I'm not sure that is causing any issues.

Anyway, from time to time people don't get emails I send to them and recently more and more are starting to bounce, especially to gmail users.

So I was wondering if hosting companies are created the same? Do some have a higher rate of successful delivery or not being blacklisted as others?

 

[Elixer]

Check to see if your domain is on any blacklist.
Then check DNS records to make sure all of that is correct. (PTR, SPF & DKIM)
Start with http://mxtoolbox.com/

Also, yeah, some hosts are better than others.

 

[paperfist]

Check to see if your domain is on any blacklist.
Then check DNS records to make sure all of that is correct. (PTR, SPF & DKIM)
Start with http://mxtoolbox.com/

Also, yeah, some hosts are better than others.

Thanks it came up clean, not sure if it's cause they are Canadian. lol

 

[Dahak]

what does the bounce back errors say? that should help point to the cause

 

[paperfist]

what does the bounce back errors say? that should help point to the cause

Mostly time out errors. I think one said I was an invalid user. I've sent them all to tech support, but even the people I email that they said were fixed are starting to bounce again. Most to gmail users.

 

[corkyg]

Sometimes free email services see incoming mail as spam and bounce mail via their auto spam detectors.

 

[paperfist]

I didn't know google had a paid email that let you keep your domain name as an address so I ended up buying into that. I'm not a techno buff when it comes to settings, but I've never seen 5 MX records or SSL enabled on other email services. So far I've had no issues using it all. The only thing that's bothering me is at least on my phone it's grouping emails which is annoying. I'm sure there's a way to turn that off.

 

[XSoldier77X]

Not really sure there's a forums for this question.

I have my own domain that I use for business. It's hosted by a Canadian company.

My email address is a .com, but kind of long at about 22 characters so I'm not sure that is causing any issues.

Anyway, from time to time people don't get emails I send to them and recently more and more are starting to bounce, especially to gmail users.

So I was wondering if hosting companies are created the same? Do some have a higher rate of successful delivery or not being blacklisted as others?

1. Hosting companies do vary in their rates of delivery and thus, succeeding matrices like click-to-open and the rest
2. Length of characters doesn't have anything to do with it
3. It could be possible your mails are going straight into their spam folder. The reasons behind that could vary
4. Given that it's more probable on Gmail, it could be Gmail's algorithm that's marking it spam

 

[paperfist]

1. Hosting companies do vary in their rates of delivery and thus, succeeding matrices like click-to-open and the rest
2. Length of characters doesn't have anything to do with it
3. It could be possible your mails are going straight into their spam folder. The reasons behind that could vary
4. Given that it's more probable on Gmail, it could be Gmail's algorithm that's marking it spam

Thanks for the info. I ended up joining the dark side, google's paid email service.

It seemed like my domain provider was having issues on their side causing my sent emails to time out. Originally they said their servers were black listed, but after clearing that up I still would get bounces. Since it's for my business I had no choice but to switch.

I really wanted to keep everything under one roof, but it's not going to work out that way

 

[PliotronX]

A good workaround is paying for smtp relays or ideally an email gateway like appriver or messagelabs. The latter is how I solved a similar blacklisting issue for a client where SPF and DKIM alone weren't quite solving it. These gateways are pretty much permanently whitelisted so their deliverability went from 0-30% to 100%. Google apps is still a good service though so I would not feel bad

 

[paperfist]

A good workaround is paying for smtp relays or ideally an email gateway like appriver or messagelabs. The latter is how I solved a similar blacklisting issue for a client where SPF and DKIM alone weren't quite solving it. These gateways are pretty much permanently whitelisted so their deliverability went from 0-30% to 100%. Google apps is still a good service though so I would not feel bad

Thanks, I never heard of that service before. I don't really like the additional layer of google mail on top of my domain mail and I don't think it works with my subdomain email forwarding. I guess I have to add additional users to forward those.

When I have some more time I'll check out appriver, I didn't initially see a email gateway service there, probably because they use a fancier name and it looks like messagelabs got gobbled up by Symantec so I'll have to dig around there site too.