Newegg doesnt do jack with refurbs. They get them and immediately resell them, even if the RMA note says "It exploded and set my house of fire, castrated me, killed my kids, ate my dog and cut off both my hands!" Maybe after the second or third RMA they actually send it back to the manufacturer... of course by then so many idiots have smeared arctic silver all over it, it's no doubt refused.
Their return policy is great for the people who rip them off. Screws me over though. I'd say nearly half my refurbs these days are bad. $8-14 shipping on each adds up. When I bought a DFI NF4 Ultra-D, I wound up spending more than a retail board would have cost me to get one that worked.