ECS RMA experience?

[mxnerd]

Just build this machine with Z97-PK motherboard & G3258 about 2 months ago, and now it looks like a bad choice.

Suddenly the USB controller stopped working, case fan not running. At boot time it might go directly into BIOS, not booting to Windows.

USB controller in device manager has exclamations icons. I have to use remote desktop to login the machine to update to newest Intel USB 3.0 driver, but it did not fix it.

I guess I have to RMA the board.

What's your experience with ECS RMA?

 

[mxnerd]

Wow, just tried to register on their website and it failed big time.

The registration failed and URL went into an endless loop and become longer and longer.

Had to exit browser to end it prematurely.

Will see what happen tomorrow.

 

[mxnerd]

Almost 20 hours now.

Sent 3 emails, registered once at 99-hour service and registered once at tech support. No response at all!

Not even a confirmation email with either registration process.

Be sure to save case number while registering tech support web form, since there is no confirmation email, once you close the webpage, it's gone!

Guess had to call ECS tomorrow.


Asrock almost always respond in one hour.

 

[LTC8K6]

Well, it looks like poor customer service so far.

Hopefully ECS will come through for you.

 

[fleshconsumed]

Yeah, I had to RMA video card to ECS, I don't remember specifics, but I do remember it took an awful long time. The funny thing the second time the video card died they denied the warranty. At that time the video card wasn't worth enough fighting over it so I just let it go. I've had good luck with their motherboards though in the early C2D days. I guess I should be thankful for that.

 

[mxnerd]

I should have done this earlier.

I just fixed it by reinstalling Windows. It re-recognized the USB controller eventually.

The case fan probably was dying already a while ago. Replace it with another one and it's good.

I was finally able to login ECS website and check the status, using email and case# . And found that ECS reply only at its own website and never emails back to customer! Also looks like ECS probably handle tech support through Taiwan's headquarter, since the URL transfer back to Taiwan.

ECS did recognize that their website had problems and notified its appropriate personnel.

Anyway, that's it. Hope it won't bother me again.