11-29-2004 Cingular To Cut 10 Percent of Workforce
Customer service is sure to suffer, if only with glitches in billing -- a back-office process that few telcos seem to be able to master. Also, consumers' ability to take their numbers with them when they leave a provider -- a measure that went into affect almost a year to the day before Cingular made its announcement -- means they can bolt at the slightest provocation, assuming they are willing to pay to leave their contract.
Of course, competitors are waiting with open arms to welcome disgruntled Cingular customers.
Customer service is sure to suffer, if only with glitches in billing -- a back-office process that few telcos seem to be able to master. Also, consumers' ability to take their numbers with them when they leave a provider -- a measure that went into affect almost a year to the day before Cingular made its announcement -- means they can bolt at the slightest provocation, assuming they are willing to pay to leave their contract.
Of course, competitors are waiting with open arms to welcome disgruntled Cingular customers.
