The situation:
5/27: Won auction (late at night).
5/28: Sent paypal.
6/10: Haven't received item, sent email to buyer inquiring about status.
6/14 7pm: Having received neither the item nor a response to my email, I send another email.
6/14 8pm: Seller replies with tracking number for the item. Tracking information from UPS shows that the item was shipped in the PM hours on this same day (6/14).
What feedback is appropriate here? I'm leaning toward neutral, but unsure. The buyer has a feedback score of 150, with 98.1% positive.
UPDATE: Seller claims to have been out of town due to a death in the family. While I am certainly sympathetic (my grandfather passed away last friday), I think 2+ weeks without contact or shipping is too much. I think I'm going to go for a neutral.
5/27: Won auction (late at night).
5/28: Sent paypal.
6/10: Haven't received item, sent email to buyer inquiring about status.
6/14 7pm: Having received neither the item nor a response to my email, I send another email.
6/14 8pm: Seller replies with tracking number for the item. Tracking information from UPS shows that the item was shipped in the PM hours on this same day (6/14).
What feedback is appropriate here? I'm leaning toward neutral, but unsure. The buyer has a feedback score of 150, with 98.1% positive.
UPDATE: Seller claims to have been out of town due to a death in the family. While I am certainly sympathetic (my grandfather passed away last friday), I think 2+ weeks without contact or shipping is too much. I think I'm going to go for a neutral.