Ebay question - RMA on a DOA item

[Joemonkey]

I bought a new LCD replacement for my laptop on ebay as my current LCD has a big crack going down the center. When asked if I wanted to pay insurance, I figured "sure, why not, it's only an extra $2.99"

LCD came in, I unhooked my existing one and plugged in the new one, powered the laptop up, and screen stayed dark. Plugged in an external monitor and it was displaying just fine.

Unplugged the new LCD, plugged in my old one, and it displayed just fine (minus the crack of course). Plugged the new one back in, powered up the laptop, screen stayed dark again.

I emailed the seller about it Friday evening and actually got a few responses, they asked about the part numbers, then today I get this:

Dear Customer,
These two LCD screens is 100% compatible LCD screen. If your original LCD screen can light up and see the partial Windows image on it, and the NEW LCD screen cannot, we would like to issue the RMA to you and get the LCD screen back to test. Please let us know.
Please write down RMA number XXXXXXXXXX outside of box, and package it well. When we receive the original LCD screen, our technician will test it and tell you the result.

I replied that it didn't seem right that I would have to pay shipping on a DOA RMA that I purchased insurance for, and they sent this:

Dear Customer,
We need to check this LCD screen to find out the problem. We cannot say it's this LCD screen issue.
Please sent to the address below.

I understand that they want to verify that the LCD does not actually work, but what good was the insurance then? Was that just in case the package was damaged in shipment? Should they be sending me a UPS label rather than me paying it myself?

Should I contact ebay about this now? I'm worried they will get the LCD back and say it isn't defective and who knows what would happen then...

 

[Ns1]

You should pay for it and then have them reimburse you for it

that would be "ideal"

 

[Joemonkey]

That's kinda what I figured, I would pay the shipping and if they find it defective ship me out a new one and reimburse me for my shipping. I just don't know how shady the seller is, here is a link to their page

http://myworld.ebay.com/lcdtech889/

Some of the negatives have me worried

Wrong connector. They wanted me to cut clips from cable to fit. Did refund $-s&h

defective item

Terrible Communication.Gave run around! Had to dispute.item damagedBUYER BEWARE! Buyer: dom_dom123 ( 65) Jun-03-09 01:23
Reply by lcdtech889 (Jun-03-09 06:39):
This comment has been removed by eBay. Learn more.
Follow-up by dom_dom123 (Jun-03-09 18:30):
VERY PROFESSIONAL. I KNOW HOW TO INSTALL ITS JUST UR ITEM IS DEFECTIVE.

Item was not as described and damaged will not buy from ever again Buyer: craiggb456 ( 17) May-30-09 22:28
Reply by lcdtech889 (May-31-09 20:04):
craig benjamin.Please this LCD screen is working well..Please follow instruction

 

[Steve]

What I find with most bigger companies is that you tend to split the cost of shipping an RMA - you send to them on your dime, they send to you on theirs.

I don't think this seller is in that league.

 

[Ns1]

Originally posted by: Joemonkey
text

At least, based on that first review you quoted, they did in fact reimburse you S/H.


Anyway, that's the route I'd take. If they move alot of product, that means they will have money in the account at all times which is good for you should you choose to open a paypal dispute

 

[Steve]

Do they have any feedback at resellerratings.com? If you Google the name are there any other names they operate under that you can research feedback for?

 

[Joemonkey]

Originally posted by: Steve
What I find with most bigger companies is that you tend to split the cost of shipping an RMA - you send to them on your dime, they send to you on theirs.

I don't think this seller is in that league.

So the insurance I purchased can't be used to cover the cost sending back a DOA item? What if the package was damaged and the screen broken, would sending it back then be covered under the insurance I bought?

 

[Ns1]

Originally posted by: Joemonkey

Originally posted by: Steve
What I find with most bigger companies is that you tend to split the cost of shipping an RMA - you send to them on your dime, they send to you on theirs.

I don't think this seller is in that league.

So the insurance I purchased can't be used to cover the cost sending back a DOA item? What if the package was damaged and the screen broken, would sending it back then be covered under the insurance I bought?

Insurance is a scam done by sellers who think they can pawn that cost onto you.

Seller = responsible for getting working product to you exactly as described
Insurance = protecting the SELLER not the buyer
Insurance = to cover the cost of damage to items due to shipping, not to cover the cost of return shipping

 

[Joemonkey]

Just got an email from FedEx that a package is on it's way with a tracking number, I can only assume it is from these guys. I emailed them asking if in fact they found the LCD they originally sent defective and if it was them sending a replacement as well as if they would reimburse my cost of shipping the DOA LCD back to them but have yet to receive a response...

 

[PlasmaBomb]

The recent feedback doesn't sound too bad.

A couple of negs for dead pixels, which is the risk with LCDs (the seller specifically states the you need >5 for it to be outside the manufacturing spec.), the wrong connector (which isn't listed so is hard to know what is wrong), and someone whining about getting a samsung LCD, when the product number in the auction is for a samsung lcd...

First LCD was bad, took them long time to get replacement to me

Neutral review -
Sounds like they will sort you out. Problem is a "long time" is subjective. If you need the LCD immediately the end of the week is a long time. If you aren't so fussed a month is a long time...

Reply by lcdtech889 (May-14-09 12:31):
Nabil Elayyan...plz see eye Dr. and follow RMA steps....Compter-XP????

The terrible communication is right though...

Reply by lcdtech889 (May-10-09 19:40):
BRUCE WANAMAKER thinks 15.4"=16"=15", order wrong item...beware BRUCE WANAMAKER
o
Follow-up by 428dragpac (May-11-09 18:04):
B.S. IT WAS LISTED TO FIT,PURCHASED WITH YOUR INFO- SCREWED ME ON SHIPPING, TOO

NEW COMPAQ PRESARIO R3300 15.4" WXGA GLOSSY LCD SCREEN (#140271942854)

Then again you do get idiot buyers, as the Pesario R3300 did have the option of a 15" LCD, so if the buyer bought it thinking it would fit his R3300 it's not the sellers fault...

slow shipping and expencive

/facepalm

No one forced you to buy it from them if you thought the original price was expensive, plus shipping to Canada is going to cost more than the US :roll:

Delivery was ok, but be careful! You have to pay add. GST what is not told!!!!!!

^ Purchaser from germany... item description -

For international shipment, the customer has responsiblity for all duty fee or custom tax. This fee is not including on the item and shipping cost.

Could it be more clear...?

Geek101 is funny :laugh:

They seem alright, haven't had a lot of negatives together...

 

[BrunoPuntzJones]

If buying through PayPal you don't have to buy insurance. It's up the seller to get it to you.

 

[Joemonkey]

Jackasses... just received this email

The original LCD screen is working well. We think you might not connect the cable wire correctly. Therefore, please try another one and let us know.

Hrm, if I can disconnect and reconnect my original LCD screen over and over and verify it works even though it is cracked, why wouldn't I be able to do it with a new one?

 

[RadiclDreamer]

Originally posted by: Joemonkey
Jackasses... just received this email

The original LCD screen is working well. We think you might not connect the cable wire correctly. Therefore, please try another one and let us know.

Hrm, if I can disconnect and reconnect my original LCD screen over and over and verify it works even though it is cracked, why wouldn't I be able to do it with a new one?

This screams fly by night operation

 

[mugs]

Insurance only covers damage during shipping.

However, you should never have to pay for shipping to return a DOA product. But it's eBay...

 

[alkemyst]

Originally posted by: mugs
Insurance only covers damage during shipping.

However, you should never have to pay for shipping to return a DOA product. But it's eBay...

sadly even many decent retailers are at best splitting the difference (you ship back out of pocket)...

Too many fucktards shopping post purchase and sending back the more expensive of the two.

 

[Joemonkey]

Originally posted by: alkemyst

Originally posted by: mugs
Insurance only covers damage during shipping.

However, you should never have to pay for shipping to return a DOA product. But it's eBay...

sadly even many decent retailers are at best splitting the difference (you ship back out of pocket)...

Too many fucktards shopping post purchase and sending back the more expensive of the two.

while I have no doubt that happens, why would i ask for a replacement instead of a refund if i was attempting some douchebaggery?

 

[alkemyst]

The way the asshats do it is then want to return the unopened unit that is sent back or many times didn't like the specs/overclocking/dead pixels so damage it.

For those that are honest it's a bitch....just read the ATOT threads and see all the fraud and schemes people pull and think they are simply following 'satisfaction guaranteed' rules.

 

[Bill Brasky]

Possibly make a video of you hooking up the new LCD, and then your old monitor? I can't think of another way to prove it's not user error.