Ebay problems...advice appreciated

[jackace]

I found a set of used golf clubs I really liked. The seller had good pictures, but the description was a little weak so I asked him a few questions through the msg system here in Ebay. He responded to all the msgs fine. So I bid and won the item. When I receive the clubs I take them out to hit them and find something is not right.

So I take the clubs to a golf technician to have them tested and sure enough the clubs are not standard length, loft or lie. I specifically asked the seller this question before I even bid and he responded "they are standard length, loft and lie i will post more pics" (I have the msg saved). So now I tell him I'm upset and either want a refund or him to pay to have the clubs altered to the standard dimensions, and he tells me I got a good deal and they can be altered for a reasonable fee. If I don't want the clubs I should sell them on Ebay.

I paid $280 for the clubs. The cost to have them altered will be atleast $50 if not more. I opened a dispute through Paypal, but I'm afraid because the standard length, loft and lie was not part of the original item description I will not win the dispute. What do you think?

 

[Double Trouble]

ebay is a terrible place to buy or sell anything, you have very little (if any) recourse when something goes wrong.

In this case, paypal won't even spend the time to have you send them the exchange to prove that you had asked about the length/lie etc specs, they'll just ask him to prove that he sent something. He'll give them a shipping receipt, and you're out the $$. Chalk that up to a lesson learned, do not use ebay unless you can pay using a credit card and not paypal.

 

[EagleKeeper]

You asked a question and he responded with additional info.

That qualifies as part of the description.

He has misrepresented the item and either should accept the items back w/ a refund or pay for the alterations.

More than likely the same happened to him; however, he did not get clarification from the orginal seller.

 

[jackace]

Originally posted by: EagleKeeper
You asked a question and he responded with additional info.

That qualifies as part of the description.

He has misrepresented the item and either should accept the items back w/ a refund or pay for the alterations.

More than likely the same happened to him; however, he did not get clarification from the orginal seller.

This is how I feel. I specifically asked him about the dimensions and he replied standard. IMHO its no different than buying a pair of shoes that say size 9 and you get a size 10.

 

[Double Trouble]

You're absolutely right that the information he provided is part of the item description, but the resolution process is so terrible that it likely won't matter. You're lucky if someone actually reads through the emails etc.

 

[AnyMal]

Originally posted by: jackace

Originally posted by: EagleKeeper
You asked a question and he responded with additional info.

That qualifies as part of the description.

He has misrepresented the item and either should accept the items back w/ a refund or pay for the alterations.

More than likely the same happened to him; however, he did not get clarification from the orginal seller.

This is how I feel. I specifically asked him about the dimensions and he replied standard. IMHO its no different than buying a pair of shoes that say size 9 and you get a size 10.

Did you keep the copies of his replies? Make sure to include them in PayPal claim.

Originally posted by: tagej
You're absolutely right that the information he provided is part of the item description, but the resolution process is so terrible that it likely won't matter. You're lucky if someone actually reads through the emails etc.

Do everyone a favor and stop posting your uneducated and unfounded opinions.

 

[jackace]

Originally posted by: tagej
You're absolutely right that the information he provided is part of the item description, but the resolution process is so terrible that it likely won't matter. You're lucky if someone actually reads through the emails etc.

If thats the case I'm done using Ebay.

 

[TripleAAA]

Paypal has a guarantee so they should honor it

 

[jackace]

Yeah I have all the msgs saved in my ebay account under messages.

 

[dbot]

Someone actually frauded me on a car purchase from ebay years ago.

Contact EBAY's fraud department and infrom them of the situation. They will request you send them copies of all your interactions with the seller (emails, payment, etc) and they will get back to you about your case.

The seller misrepresented his items, so I think you have a case here.

In my case, I got a full refund minus a detuctable. Good luck.

 

[jackace]

I actually prefer to keep the golf clubs, but do not want to pay the cost to have them adjusted because i specifically asked that question in the beginning to avoid this problem and cost.

 

[dbot]

In my case, they ruled in my favor and I got to keep the car and get my money back.

So I am assuming they will do the same for you if that's the case.

 

[jackace]

Thats through the fraud center right?

I went through the automated fraud thing and they said paypal dispute was the best option since i paid with paypal.

 

[Mxylplyx]

Originally posted by: jackace
I actually prefer to keep the golf clubs, but do not want to pay the cost to have them adjusted because i specifically asked that question in the beginning to avoid this problem and cost.

I suggest you either take the refund or be happy with your purchase. Demanding stuff like this will likely put a death nail in the dispute. A few weeks ago a poster here tried some partial refund crap with some speakers, and likely screwed himself in the dispute process.

 

[dbot]

Instead of demanding a refund and keeping the clubs, what I would do is ask what your options are.

They usually have some sort of guideline like, depending how much it costs to fix the item they will either refund your money or give you the amount it would take to fix the item.

 

[jackace]

I'm not far enough along on the dispute process to talk with paypal yet. The buyer has not responded to the msgs and I will give him a few more days to respond and if not I will escalate the claim. When I bid on the item he qualified for the $2,000 rebate thing paypal offers so I'm hoping worst case scenario I can atleast get the paypal guarantee.

As for a resolution I'm not demanding anything. I just prefer to keep the clubs, but do not want to have to pay to fix them. $280 for clubs and the cost to adjust them will be $50-$60. Kind of ruins the entire deal when the cost to make the clubs playable is almost 1/4th the price you paid for the clubs.

 

[AnyMal]

Originally posted by: jackace
I actually prefer to keep the golf clubs, but do not want to pay the cost to have them adjusted because i specifically asked that question in the beginning to avoid this problem and cost.

DO NOT even mention that as an option, your claim will be denied!

 

[Ns1]

File a claim with paypal. Should be something like "items significantly not as described" dispute. Include copies of your email messages (esp the ones saying that they're standard). Say that the buyer was uncooperative in meeting your demands. In legitimate transactions, Paypal has a history of screwing the SELLER so I would say the odds are in your favor.

 

[RadiclDreamer]

Originally posted by: AnyMal

Originally posted by: jackace

Originally posted by: EagleKeeper
You asked a question and he responded with additional info.

That qualifies as part of the description.

He has misrepresented the item and either should accept the items back w/ a refund or pay for the alterations.

More than likely the same happened to him; however, he did not get clarification from the orginal seller.

This is how I feel. I specifically asked him about the dimensions and he replied standard. IMHO its no different than buying a pair of shoes that say size 9 and you get a size 10.

Did you keep the copies of his replies? Make sure to include them in PayPal claim.

Originally posted by: tagej
You're absolutely right that the information he provided is part of the item description, but the resolution process is so terrible that it likely won't matter. You're lucky if someone actually reads through the emails etc.

Do everyone a favor and stop posting your uneducated and unfounded opinions.

Who pissed in your cheerios? Its been my experience as well that ebay/paypal skim the complaints you send and send a canned answer with little help so before you call him uneducated, try actually having an issue with them and trying to get it resolved

 

[slag]

Originally posted by: tagej
ebay is a terrible place to buy or sell anything, you have very little (if any) recourse when something goes wrong.

In this case, paypal won't even spend the time to have you send them the exchange to prove that you had asked about the length/lie etc specs, they'll just ask him to prove that he sent something. He'll give them a shipping receipt, and you're out the $$. Chalk that up to a lesson learned, do not use ebay unless you can pay using a credit card and not paypal.

Its actually an EXCELLENT place to buy/sell anything. Paypal is also a very nice tool to use.

 

[AnyMal]

Originally posted by: RadiclDreamer

Originally posted by: AnyMal

Originally posted by: jackace

Originally posted by: EagleKeeper
You asked a question and he responded with additional info.

That qualifies as part of the description.

He has misrepresented the item and either should accept the items back w/ a refund or pay for the alterations.

More than likely the same happened to him; however, he did not get clarification from the orginal seller.

This is how I feel. I specifically asked him about the dimensions and he replied standard. IMHO its no different than buying a pair of shoes that say size 9 and you get a size 10.

Did you keep the copies of his replies? Make sure to include them in PayPal claim.

Originally posted by: tagej
You're absolutely right that the information he provided is part of the item description, but the resolution process is so terrible that it likely won't matter. You're lucky if someone actually reads through the emails etc.

Do everyone a favor and stop posting your uneducated and unfounded opinions.

Who pissed in your cheerios? Its been my experience as well that ebay/paypal skim the complaints you send and send a canned answer with little help so before you call him uneducated, try actually having an issue with them and trying to get it resolved

In my experience the only people who got burned by PP were the one's who did not follow the rules and/or ouright lied. I have been on both sides of PP claim process and I have NEVER lost.

 

[waggy]

Originally posted by: jackace
I actually prefer to keep the golf clubs, but do not want to pay the cost to have them adjusted because i specifically asked that question in the beginning to avoid this problem and cost.

you want to keep the clubs and get anohter $60 off the price. yeah...


best option you have is to try to get a full refund. anything else is going to look like you are just trying to get a better deal.

 

[jackace]

Yeah I'll probably just go for the full refund. I went to Golf Galaxy today just to see what they would charge and they are a large retail chain. $32 to adjust the lofts, $4 per club to shorten the shafts and the cost of new grips if they have to cut the grips off. So basically if they have to cut all 7 grips off the entire cost would be close to $100 which includes new grips for all 7 clubs.

edit- remember I only paid $280 for the clubs and $100 to make them playable is not a good deal at all. Especially when I specifically asked that question before bidding.

 

[daveshel]

Originally posted by: jackace

Originally posted by: tagej
You're absolutely right that the information he provided is part of the item description, but the resolution process is so terrible that it likely won't matter. You're lucky if someone actually reads through the emails etc.

If thats the case I'm done using Ebay.

I think everybody who uses ebay for very long eventually comes to this conclusion. I know I did.

And the only safe paypal account is a closed paypal account.

 

[pontifex]

Originally posted by: tagej
ebay is a terrible place to buy or sell anything, you have very little (if any) recourse when something goes wrong.

In this case, paypal won't even spend the time to have you send them the exchange to prove that you had asked about the length/lie etc specs, they'll just ask him to prove that he sent something. He'll give them a shipping receipt, and you're out the $$. Chalk that up to a lesson learned, do not use ebay unless you can pay using a credit card and not paypal.

as opposed to?