eBay problem.....Should I refund his money?

[Led Zeppelin]

I sold an item on eBay, it was a cable box, but the buyer thought it was a box made for illegal purposes, and it doesn't work on his cable system. Actually, let me clarify that....the box works fine, but it doesn't get the channels he hasn't subscribed to, and he's blaming me for that. Now he wants a refund. Here's where the problem lies: I clearly stated in my ad:

1) Sorry, No Refunds

2) Item is sold AS IS

3) All Sales Final

4) Will work on 95% of cable systems

Now, he's claiming that he is in the 5% where it doesn't work. Now I'm caught in the middle....if I don't give him a refund, I'm sure he'll leave me negative feedback (I have no negatives right now). If I give him a refund, then what's the sense of putting those disclaimers in my ad? So whenever someone isn't happy with their purchase, they'll threaten you with a negative and you'll cave in? What would you all do?

 

[NewSc2]

i'd get the neg. when people see negatives, they usually look out for if the seller's a fraud or not, and if the negative says something like "didn't work on my system" then people wouldn't worry

1 negative is better than a week of hassle.

 

[FrustratedUser]

What is the fuzz about a negative feedback?
You can reply to the feedbacks and explain why he is a moron for giving you one. Then you give him a negative feedback.

No refund for him.

 

[GtPrOjEcTX]

Did you imply it was a descrambler?

 

[hollowman]

if what you said is true, then no refund for that idiot.

 

Okay, hon', you aren't giving us all of the [relevant] details. The most important question is, was the product well and truthfully represented in your ad or description of the product? It doesn't matter what those fine prints said or what his intent was; for if you purposefully misrepresented the product, then you owe him a refund.

From the fact that you suppressed relevant information here, I'm inclined to believe that you did not fairly represent the product you were selling. So, you owe him a refund/return.

 

[Led Zeppelin]

Originally posted by: luvly
Okay, hon', you aren't giving us all of the details. The most important question is, was the product well and truthfully represented in your ad or description of the product. It doesn't matter what those fine prints said or what his intent was; for if you purposefully misrepresented the product, then you owe him a refund.

From the fact that you suppressed relevant information here, I'm inclined to believe that you did not fairly represent the product you were selling. So, you owe him a refund/return.

Nope, it was clearly stated that the box was for legal purposes only, and that it was for having your own instead of renting one monthly from the cable company. He's emailed me and said it's not getting 'HBO'. Whether he's paid for it through his cable company, I don't know. But the product in the ad was not misrepresented. Whether he mistook it for something it wasn't, that's his problem, not mine.

 

Well, if you clearly described the product without [intentionally] misrepresenting it, then you do not owe him a refund.

 

[DaiShan]

Originally posted by: LedZeppelin

Originally posted by: luvly
Okay, hon', you aren't giving us all of the details. The most important question is, was the product well and truthfully represented in your ad or description of the product. It doesn't matter what those fine prints said or what his intent was; for if you purposefully misrepresented the product, then you owe him a refund.

From the fact that you suppressed relevant information here, I'm inclined to believe that you did not fairly represent the product you were selling. So, you owe him a refund/return.

Nope, it was clearly stated that the box was for legal purposes only, and that it was for having your own instead of renting one monthly from the cable company. He's emailed me and said it's not getting 'HBO'. Whether he's paid for it through his cable company, I don't know. But the product in the ad was not misrepresented. Whether he mistook it for something it wasn't, that's his problem, not mine.

Give us the link to the auction, that ought to assuage everyones doubts....

 

[Led Zeppelin]

Originally posted by: DaiShan

Originally posted by: LedZeppelin

Originally posted by: luvly
Okay, hon', you aren't giving us all of the details. The most important question is, was the product well and truthfully represented in your ad or description of the product. It doesn't matter what those fine prints said or what his intent was; for if you purposefully misrepresented the product, then you owe him a refund.

From the fact that you suppressed relevant information here, I'm inclined to believe that you did not fairly represent the product you were selling. So, you owe him a refund/return.

Nope, it was clearly stated that the box was for legal purposes only, and that it was for having your own instead of renting one monthly from the cable company. He's emailed me and said it's not getting 'HBO'. Whether he's paid for it through his cable company, I don't know. But the product in the ad was not misrepresented. Whether he mistook it for something it wasn't, that's his problem, not mine.

Give us the link to the auction, that ought to assuage everyones doubts....

Well, I'd like to maintain a level of privacy and since you can get personal information from knowing someone's username there, I'd like to keep that private.

 

[GtPrOjEcTX]

Originally posted by: LedZeppelin

Originally posted by: DaiShan

Originally posted by: LedZeppelin

Originally posted by: luvly
Okay, hon', you aren't giving us all of the details. The most important question is, was the product well and truthfully represented in your ad or description of the product. It doesn't matter what those fine prints said or what his intent was; for if you purposefully misrepresented the product, then you owe him a refund.

From the fact that you suppressed relevant information here, I'm inclined to believe that you did not fairly represent the product you were selling. So, you owe him a refund/return.

Nope, it was clearly stated that the box was for legal purposes only, and that it was for having your own instead of renting one monthly from the cable company. He's emailed me and said it's not getting 'HBO'. Whether he's paid for it through his cable company, I don't know. But the product in the ad was not misrepresented. Whether he mistook it for something it wasn't, that's his problem, not mine.

Give us the link to the auction, that ought to assuage everyones doubts....

Well, I'd like to maintain a level of privacy and since you can get personal information from knowing someone's username there, I'd like to keep that private.

No you can't, there used to be a way to get that but eBay has changed it to only allow the personal info exchange if the person has won an auction of yours.

 

GeeeeZ! Led Zeppelin, you know you're creating a false dichotomy there. You can reach a compromise by posting the exact details you had on your sale and eliminating information that might compromise private information. What matters is exact description you had given. Besides, it isn't very hard to find someone on Ebay if one really wants to.

 

[ChrisIsBored]

If you won't post the URL how about you copy and paste all the text word for word you stated in your auction so that we can have some idea as to an answer to give you?

 

[SherEPunjab]

LedZeppelin:

I want my refund now! I dont' even get the Playgirl channel for Pete's sake!

 

[kt]

Since you're unwilling to reveal the details of your auction description and judging from what you've said you put down, I have to say you're somewhat misrepresenting the product you're selling. If that's all you put down, I can't squeeze you out of the numerous "black box" auctions that are available on eBay. They ALL claim their products to be a "replacement box" and is NOT ILLEGAL.

 

Uhmm . . . I think I found your auction. I won't disclose it though. I can see why you have to be worried, as you already rated him but he didn't rate you. I may have the wrong person, but the words you have stated here are exact words in the ad.

If the Ebay sale I see is actually your auction, then he has grounds to ask for a refund. On the one hand, you have the header title as "<insert brand and model> Cable Box". On the other hand, on the subtitle you have it listed as <insert brand and model> Cable Descrambler". And then on the first line of product description you have it described as a cable descrambler. That's clearly a misleading ad, if you ask me. As you said in your ad: Honesty is the best policy. Give him back his money.

If I have you misidentified there, well I'm sorry. But at least I haven't posted the link. And it still goes to prove my point because the product being sold in this case and the conditions described fit your exact description, situation and location.

Give the guy back his money. It isn't even very much. And if he's willing to pay for shipping, there's nothing to complain about.

 

[Lithium381]

take the negative, make sure you leave him appropriate feedback......

 

"take the negative, make sure you leave him appropriate feedback......"

Well, the problem is, if he's the person I saw on Ebay, he's already rated the buyer. So, the buyer can give him a bad rating without worrying about being rated negatively. But most importantly, he did actually engage in false advertising. He explicitly stated that it was a cable descrambler, whilst describing it as a cable box for one to own instead of renting. You can't have cable descrambler and cable box on the same line. The little disclaimers mean nothing in this case.

 

[jimmyhaha]

who care about it..

u state your TOS (Terms of Sale)

his incompabitiliy problem is NOT your problem..

leave me NASTY -ve in returns if he left u negative

most ebay buyers are just morons can't READ !!!

 

[John]

Unless you specifically stated "descrambler" in your auction, I would tell the buyer he "assumed" and thank him for his purchase.