Ebay Problem - Buyer says DVD Burner doesn't work

[BD2003]

Didnt read the whole thread so dont know if its already been said but...

If he files with paypal, he will get his money back, plain and simple. So in essence, there is not a single thing you can do about the situation. I havent found clauses about not purchasing insurance to be very convincing to paypal.

 

[Vic]

Yep, paypal will burn the OP regardless. Idiot ebay buyers who think they can change their minds and make returns on ebay the same way they can at Best Buy :roll:
There is a reason I don't trade online anymore... this guy's problem is that he probably can't install a drive period.

Solution: tell him to ship the drive back to you at his cost. Upon your receipt of the drive, you will refund him his money minus ALL shipping costs. If the drive works upon your inspection, leave negative feedback and relist drive. If it doesn't work and appears physically undamaged, leave no feedback. If it doesn't work and appears physically damaged, leave negative feedback..

 

[Atrail]

Originally posted by: RagingBITCH

Originally posted by: Yzzim

Originally posted by: RagingBITCH

Originally posted by: Yzzim

Originally posted by: RagingBITCH
I don't see why you keep saying the fact that he didn't purchase insurance = negating seller responsibility for the item working, assuming the damage was during transit.

Otherwise you are responsible as the seller for making sure the item is working as described in the auction.

I know that when the DVD Burner left here it worked.

When it arrived at his house it didn't work.

Something had to have happened during shipping or while he was trying to install it. Being able to see the boxes might help, but he threw them away.

How did you pack it? A lot of it can be blamed on how it's packed. Any item you ship as a seller should be able to make it from point A to B in one piece, working. I've shipped delicate things like CD/DVD drives, XBox's, hard drives, computers, etc. You can't just put the blame on the shipping company and say "oh well they had to have damaged it".

In addition - did the buyer say what was wrong with it? Recognized in Windows? Is it set to master/slave/CS? Did you troubleshoot it to make sure the buyer wasn't a complete dumbass?

It was packed well. I have been on FS/FT about 3 years longer than you've been a member of this forum, so I have ample experience with packing drives The buyer even stated that when he recieved the drive it was packaged excellent. He said that he didn't think there would be anything wrong with the drive because it was packaged so well.

I forgot to mention in my above reply that the seller had a "computer technician" friend look at the drive and he couldn't get it working. So now the drive is probably really fvcked up.

Um, I've been on the forums since April 2000, so you've barely been here longer than I have. At least I can't say I've had a negative from the *creator* of Heatware

And I wasn't necessarily questioning your packing, I was just making sure. Need to cover all the bases ya know?

Negative heat23 Sold item 08-10-1999 [CLOSE]
Forum: AGN BBS
Description:
sold him a few cds.. i shipped it out first.. i waited and waited for the money.. hes given excuses that he doesnt have the money yet cuz of car payments or something.. ive given my address to him a few times, even my paypal address.. still no money, and its been over 6 months!!!!

*UPDATE* He did pay me eventually (not exactly sure when)
Comments:
i had a couple of successful deals right before this, dunno what happened


Hahaha

 

[StageLeft]

Not saying it's the "fair" thing to do, but personally I'd refund him the money AND shipping cost. With electronics there is no guarantee that something stupid won't happen during shipping, and as a seller I'd be willing to eat that loss.

 

[Yzzim]

I called the buyer (in Canada, paying for international charges :roll: ) and I told him that he should go through Samsung for any type of warranty as the cost for him to ship the burner to me, then me to ship it to samsung, then ship it back to him (get that?) would be a waste if he could just do it himself. I told him I would back him up 100% and if Samsung gave him any problems to just let me know.

We'll see what happens. He does sound like a nice, honest person. I asked him about flashing the firmware and how the symptoms the dvd burner is having sound like a bad firmware flash and he said "Oh well my friend and I didn't get to that point yet" I didn't push him on it further as I didn't want him to fall into a defensive position everytime I communicate with him.

Thanks for all the responses.

 

[Googer]

It sounds like he is responsible for his actions but he does not want to admit to it.

 

[Yzzim]

Originally posted by: Atrail

Originally posted by: RagingBITCH

Originally posted by: Yzzim

Originally posted by: RagingBITCH

Originally posted by: Yzzim

Originally posted by: RagingBITCH
I don't see why you keep saying the fact that he didn't purchase insurance = negating seller responsibility for the item working, assuming the damage was during transit.

Otherwise you are responsible as the seller for making sure the item is working as described in the auction.

I know that when the DVD Burner left here it worked.

When it arrived at his house it didn't work.

Something had to have happened during shipping or while he was trying to install it. Being able to see the boxes might help, but he threw them away.

How did you pack it? A lot of it can be blamed on how it's packed. Any item you ship as a seller should be able to make it from point A to B in one piece, working. I've shipped delicate things like CD/DVD drives, XBox's, hard drives, computers, etc. You can't just put the blame on the shipping company and say "oh well they had to have damaged it".

In addition - did the buyer say what was wrong with it? Recognized in Windows? Is it set to master/slave/CS? Did you troubleshoot it to make sure the buyer wasn't a complete dumbass?

It was packed well. I have been on FS/FT about 3 years longer than you've been a member of this forum, so I have ample experience with packing drives The buyer even stated that when he recieved the drive it was packaged excellent. He said that he didn't think there would be anything wrong with the drive because it was packaged so well.

I forgot to mention in my above reply that the seller had a "computer technician" friend look at the drive and he couldn't get it working. So now the drive is probably really fvcked up.

Um, I've been on the forums since April 2000, so you've barely been here longer than I have. At least I can't say I've had a negative from the *creator* of Heatware

And I wasn't necessarily questioning your packing, I was just making sure. Need to cover all the bases ya know?

Negative heat23 Sold item 08-10-1999 [CLOSE]
Forum: AGN BBS
Description:
sold him a few cds.. i shipped it out first.. i waited and waited for the money.. hes given excuses that he doesnt have the money yet cuz of car payments or something.. ive given my address to him a few times, even my paypal address.. still no money, and its been over 6 months!!!!

*UPDATE* He did pay me eventually (not exactly sure when)
Comments:
i had a couple of successful deals right before this, dunno what happened


Hahaha

He doesn't mention that they were burned copies of 2 games and 1 application. The total price was $3, IIRC.

Since then we have done a deal for a $250 LCD which went very well. Only way I would go through with the deal is if he updated my negative heat so it showed that I did indeed pay.

 

[Injury]

Originally posted by: shilala
Put the shoe on the other foot and do what you'd want someone else to do for you.
Personally I'd send back his money less the shipping cost both ways if the drive turns out to not be defective. If it is defective, I'd eat the whole thing.
If the buyer opts out of insurance you could spring for the two bucks. Insurance works both ways. If you feel that it's that important to make the note in your listing, you may want to make insurance mandatory.
Two bucks is not a deal breaker, bad feedback is.

If this was AT FS/FT I would agree with you. Not a chance in hell of doing this on ebay if the drive was shipped out in working order. For all Yzzim knows he could try sending him back the same make and model of drive, but a different one that broke on the kid.

 

[Yzzim]

Originally posted by: Injury

Originally posted by: shilala
Put the shoe on the other foot and do what you'd want someone else to do for you.
Personally I'd send back his money less the shipping cost both ways if the drive turns out to not be defective. If it is defective, I'd eat the whole thing.
If the buyer opts out of insurance you could spring for the two bucks. Insurance works both ways. If you feel that it's that important to make the note in your listing, you may want to make insurance mandatory.
Two bucks is not a deal breaker, bad feedback is.

If this was AT FS/FT I would agree with you. Not a chance in hell of doing this on ebay if the drive was shipped out in working order. For all Yzzim knows he could try sending him back the same make and model of drive, but a different one that broke on the kid.

Heh, I thought about that. Good thing I took a closeup of my drive and it just so happens that you can make out the serial # on it

Not that it would stand up in a court of law or anything. I mean, if you want to get technical, I can't PROVE that the dvd burner I have a picture of is exactly mine or the one I sent out. :roll:

I hate dishonest people

 

[RossMAN]

Originally posted by: Vic
Yep, paypal will burn the OP regardless. Idiot ebay buyers who think they can change their minds and make returns on ebay the same way they can at Best Buy :roll:
There is a reason I don't trade online anymore... this guy's problem is that he probably can't install a drive period.

Solution: tell him to ship the drive back to you at his cost. Upon your receipt of the drive, you will refund him his money minus ALL shipping costs. If the drive works upon your inspection, leave negative feedback and relist drive. If it doesn't work and appears physically undamaged, leave no feedback. If it doesn't work and appears physically damaged, leave negative feedback..

That's what I would do.