ebay/paypal question....asking a buyer to confirm address

[iamme]

someone bought something from me on ebay. they only have 1 ebay feedback and their paypal address is unconfirmed. they payed via "echeck" and paypal says it will take up to 4 business days to clear it into my account.

during that time i asked the buyer to confirm his address with paypal, so i am covered under their protection policy.

unfortunately, i didn't specify anything about refusing to send to an unconfirmed address in my auction. the buyer hasn't responded yet.....am i being unreasonable asking to confirm his address?

 

[dartworth]

refund his payment...

 

[Yossarian]

what I would do, and have done before, is deny that echeck and have them resend when they get the address confirmed. then set your paypal prefs either not to allow or require acceptance of any payment from an unconfirmed address.

note that you don't need to ship to a confirmed address to be protected, and even if you do, sometimes seller protection doesn't apply.

 

[rudeguy]

Originally posted by: dartworth
refund his payment...

I am not sure if he can if he didn't state it in the auction. I would wait for the echeck to clear, plus ten days before I shipped. I would also let the buyer know this. If he has a problem with this, then a refund would be in order.

 

[iamme]

i dont' have much experience with an "echeck"......is that any safer/riskier than a normal Paypal payment?

 

[Yossarian]

should be fine, just don't ship until it clears. it takes a few days and will show as uncleared in paypal until it does so.

 

[dartworth]

# The seller ships to the address listed on the Transaction Details page. If a transaction is listed as ?Seller Protection Policy Eligible? on the Transaction Details page (see 4.c above), sellers can ship to the address on the Transaction Details page, regardless of whether the address is ?confirmed? or not. This is not the case for a seller shipping to a US buyer. When shipping to a US buyer, the seller must ensure that they ship to the Confirmed Address of the US buyer for the transaction to be ?Seller Protection Policy Eligible?. However, in other instances, UK sellers may find they have transacted with buyers who do not have a Confirmed address but who are still ?Seller Protection Policy Eligible?.

1. Confirmed Addresses. A confirmed address is not an eligibility requirement for the Seller Protection Policy. However, please note that shipping only to a confirmed address reduces the risk of fraud and should be considered if a transaction is not eligible for the Seller Protection Policy. A Confirmed Address is either the address at which the buyer receives their credit card statements, or an address of the buyer which PayPal has confirmed through an Alternate Address Confirmation. Because Confirmed Addresses must be in the account holder?s name, addresses in someone else's name can never be confirmed.



# The seller provides reasonable proof of delivery from an independent shipper. The delivery must be trackable online. Proof of delivery should show that the address shipped to corresponds to the address on the Transaction Details page (see 4.d above). If a reversal occurs, you will need to provide PayPal with the name of your chosen shipping provider and the online tracking number. For your convenience, PayPal provides a list of popular and currently approved shippers.

1. For transactions equal to $250.00 USD or more in value, the seller needs to provide a proof of receipt signed, or otherwise acknowledged, by the buyer. A proof of delivery from the shipper which does not contain the buyer?s signature or other acknowledgement will not be sufficient.

 

[dartworth]

What is the Block payments funded by eCheck for PayPal Website Payments and Auction Logo payments preference?

This preference allows you to choose whether or not to receive payments that will not be immediately credited to your PayPal Account. Because eCheck payments take 3-4 business days to clear, you may not want to accept them for your Instant Purchase and Buy Now buttons.

If you choose to block these payments, you will not receive eCheck payments through PayPal Website Payments and Auction Logos. Users who attempt to pay via eCheck will be prompted to add a credit card to their account before completing the transaction.

If you choose to not block these payments, you will receive eCheck payments through PayPal Website Payments or Auction Logos. eCheck payments will be listed as 'Pending' and will not be credited to your PayPal Account for 3-4 business days.

Please note: PayPal always recommends waiting until payments have cleared before shipping goods.

 

[rudeguy]

Originally posted by: iamme
i dont' have much experience with an "echeck"......is that any safer/riskier than a normal Paypal payment?

risks of taking an echeck

 

[iamme]

hmm...i got confirmation that the eCheck cleared, but i haven't gotten word from the buyer that he's confirmed his address. i sent an email and i guess i'll wait to see what he says.

 

[iamme]

ugh, the latest response:

Rt now I'm tired of trying to get this thing figured out, it says your account was credited with the payment, if so send my sons items, if not, cancel everything the address is correct XXXXX It's my retail store address. I dont have time to keep screwing around with this.

i've calmly replied to him saying that i won't ship unless he confirms the address. i also explained that if he plans on using eBay, nearly every seller will insist that his address with Paypal be confirmed. especially since he only has 1 feedback point. i EVEN offered to upgrade the shipping so he can get the item sooner, since this whole ordeal has taken so long.

i'm not being unreasonable, am i?

 

[Garet Jax]

I think you are. Your auction didn't say it and so it is unreasonable to hold him to this expectation.

 

[iamme]

Originally posted by: Garet Jax
I think you are. Your auction didn't say it and so it is unreasonable to hold him to this expectation.

the thing is, he agreed to do it when i first emailed him asking if he would. i've emailed him the steps per paypal's site. i even emailed him paypal's customer service number if he had any problems.

i didn't hear from him for a few days and i followed up asking if he had confirmed the address. he replied with the above email.

 

[Baked]

Ask him to fax you a copy of his driver's lic.

 

[HonkeyDonk]

Originally posted by: iamme

Originally posted by: Garet Jax
I think you are. Your auction didn't say it and so it is unreasonable to hold him to this expectation.

the thing is, he agreed to do it when i first emailed him asking if he would. i've emailed him the steps per paypal's site. i even emailed him paypal's customer service number if he had any problems.

i didn't hear from him for a few days and i followed up asking if he had confirmed the address. he replied with the above email.

just ship it out. I've done many ebay transactions wehre the paypal addy isn't confirmed.

As long as I got my money from them, I got no beef. I always transfer my paypal balance to my bank account asap. Not sure if that really helps any but sure does make me feel safer haha.

 

[aircooled]

Originally posted by: iamme
someone bought something from me on ebay. they only have 1 ebay feedback and their paypal address is unconfirmed. they payed via "echeck" and paypal says it will take up to 4 business days to clear it into my account.

during that time i asked the buyer to confirm his address with paypal, so i am covered under their protection policy.

unfortunately, i didn't specify anything about refusing to send to an unconfirmed address in my auction. the buyer hasn't responded yet.....am i being unreasonable asking to confirm his address?

is it an AZ address? if so PM me his ebay user name so I can see if it's the same person that just bought an item from me via echeck with no confirmed address. It's the first time i've ever gotten an echeck payment also.

 

[iamme]

Originally posted by: aircooled
is it an AZ address? if so PM me his ebay user name so I can see if it's the same person that just bought an item from me via echeck with no confirmed address. It's the first time i've ever gotten an echeck payment also.

nope, WI.

thanks, though