Ebay - Item sold, not received

[WilliamM2]

It would really behoove package couriers such as ups, fedex, etc, to start wearing those personal cameras like some police are. I think it would greatly cut down on "he said/she said" scenarios because they could then go back and examine the film and definitely say that they did in fact, deliver the package to the correct house and with a timestamp, they could show when it was done.

Which wouldn't help at all if the package was stolen off the porch.

 

[Carson Dyle]

The shipper paid for the insurance, it's up to him to file the claim. Been there, done that...

They don't pay out to the receiver, he didn't buy any insurance.

This. Only the shipper can file a claim. The receiver has no recourse for a damaged, lost or stolen package. They can only work with UPS in the investigation (if there ever is one).

This is pretty worthless, but still:

http://www.ups.com/content/us/en/resources/sri/infonotice.html

Is it possible to keep PayPal from reversing the charges? Remove all funds from PayPal, disconnect the bank account, remove all funds from the bank account or cancel it. Because it's going to happen.

 

[smackababy]

Is it possible to keep PayPal from reversing the charges? Remove all funds from PayPal, disconnect the bank account, remove all funds from the bank account or cancel it. Because it's going to happen.

The best thing you can do is remove all that from the account and pretty much give up on it, as it will carry a negative balance and have a mark against it.

The reality is the OP is screwed. Next time, use signature required. Never ship to an address not on the PayPal.

 

[avinyc]

I sold a $500 item on Ebay. The buyer paid for it via Paypal. I sent it UPS with $500 insurance. UPS says that they delivered it but the buyer says they did get it. That leaves one of three possibilities.

1) UPS stole or really didn't deliver the package
2) Buyer took package and wants to collect on insurance
3) Someone stole the box after UPS left it at their door.

I don't see any other possibilities. What happens in situations like this? If someone stole the box, is that a UPS claim or a home owners claim?

If UPS states that they left the box, isn't this just their word against the buyers word? What happens then?

In hindsight, I suppose I should have required a signature.

Call UPS and get in touch with the local center that handles deliveries for the buyer. Get a name and callback number if possible. Have them message the driver to confirm the delivery location while it's still recent. If possible, have the dispatcher get the driver to return to the location to verify details back to you.

If it was misplaced or delivered incorrectly, this might be easier to fix than worrying about what you should have done or any other useless exercise. The package didn't have signature delivery, oh well move on now. See if the driver is still on his/her route and try to get to the bottom of the problem before it gets forgotten.

 

[SearchMaster]

Since when does UPS deliver to post offices?

UPS has an agreement with USPS to do the final delivery sometimes. Probably 1/4 of my UPS packages come through USPS - I live in a pretty rural place though. It really sucked last time because my USPS lady had a bad back and wouldn't deliver my package so I had to pick it up from the post office 😀

 

[jlee]

UPS has an agreement with USPS to do the final delivery sometimes. Probably 1/4 of my UPS packages come through USPS - I live in a pretty rural place though. It really sucked last time because my USPS lady had a bad back and wouldn't deliver my package so I had to pick it up from the post office 😀

Ah, super rural. That makes sense.

I love Phoenix..hell, I get Sunday delivery when I order from Amazon w/free (Prime) shipping. 😛

 

[Micrornd]

Since when does UPS deliver to post offices?

That's old news, UPS has done that for a number of years now.
It's called UPS Mail Innovations.

http://www.mailinnovations.com/support/frequentlyaskedquestions.html

FedEx has a similar service called FedEx SmartPost.
DHL also has a similar service.

They deliver like that to metro areas too, all Post offices.
Just another service they all have been offering for years that most don't know about.
Nothing new about it, keep up old man 😛

 

[jlee]

That's old news, UPS has done that for a number of years now.
It's called UPS Mail Innovations.

http://www.mailinnovations.com/support/frequentlyaskedquestions.html

FedEx has a similar service called FedEx SmartPost.
DHL also has a similar service.

They deliver like that to metro areas too, all Post offices.
Just another service they all have been offering for years that most don't know about.
Nothing new about it, keep up old man 😛

Q. When will I receive my mail piece?
A. UPS Mail Innovations inducts your mail piece into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver the mail piece within three to five days, on average.

Lol, they deliver to the post office within a larger time window than I receive shit from Amazon. No wonder why I haven't heard of it. 😛

 

[mikeford]

Post what happens.

Sucks to be a seller on ebay right now.

 

[SearchMaster]

Lol, they deliver to the post office within a larger time window than I receive shit from Amazon. No wonder why I haven't heard of it. 😛

I still get my Amazon Prime stuff second day from USPS. Except when my postal worker has a bad back and refuses to deliver.

 

[DisturbedRamm]

isn't that why they have delivery confirmation and signature required so you are somewhat protected?

 

[Micrornd]

Lol, they deliver to the post office within a larger time window than I receive shit from Amazon. No wonder why I haven't heard of it. 😛

Granted it is not better than Prime or Shoprunner, etc., but there are advantages -

1) You don't have to sign for it, USPS does (and notes any external damage).
2) You can have UPS deliver to a PO Box.
3) It can be 3rd party insured beyond what UPS or USPS insure for.
4) If it is within UPS and USPS weight and size limits, it is shippable this way.

You can have your lawn mower shipped to your PO box and pick it up within 30 days of arrival, not worry about it being stolen from your front door and not have to take time off from work to be there to sign for it. :biggrin:

 

[Leros]

This happened to me. The buyer got the delivery according to UPS and left me good feedback on eBay. A few weeks later, they did a Paypal dispute saying they never got the item. Paypal always sides with the buyer so I was hosed despite my evidence. I lost my $350 and never used eBay again.

 

[Leros]

isn't that why they have delivery confirmation and signature required so you are somewhat protected?

See my post above. It sadly doesn't matter.

 

[alkemyst]

Why anyone would want to receive a $500 package at their front door and have it sit there till they get home is beyond me. HOLD FOR PICKUP.

Ummm, not everyone lives in the ghetto and many don't want to drive a huge distance. For me FedEx is about 10 miles away, but the UPS location is a good 60mins in rush hour and 30mins outside of that.

 

[Carson Dyle]

Does anyone recall when UPS stopped attempting to get a signature for home delivery? I've lived in my current home for just under 15 years. It used to be that when I wasn't home UPS would drop off any packages with my immediate next-door neighbor, but now they're all set out in the open on my front porch. At most, I get a quick knock on the door and by the time I get there, the driver is jumping back into his truck.

It's been like this for years, but I don't recall when it started. Was there a specific date and policy change? It's not really surprising, with Amazon and the explosion of online purchasing, but I'm curious.