Ebay - Item sold, not received

[Raizinman]

I sold a $500 item on Ebay. The buyer paid for it via Paypal. I sent it UPS with $500 insurance. UPS says that they delivered it but the buyer says they did get it. That leaves one of three possibilities.

1) UPS stole or really didn't deliver the package
2) Buyer took package and wants to collect on insurance
3) Someone stole the box after UPS left it at their door.

I don't see any other possibilities. What happens in situations like this? If someone stole the box, is that a UPS claim or a home owners claim?

If UPS states that they left the box, isn't this just their word against the buyers word? What happens then?

In hindsight, I suppose I should have required a signature.

 

[deadlyapp]

Hope you have a signature otherwise you're screwed.

Edit: didn't read the last line. Prepare to be screwed.

 

[Scarpozzi]

When I send things that expensive, I typically require a signature for those very reasons. Open a case with UPS and tell them that it wasn't received by the buyer. I don't know the normal process...but they will likely have to get with the driver and see what they have records of.

 

[skimple]

If you have tracking that it was delivered, then it is between them and UPS. Unless they claim that you sent them an empty box.

Does paypal have your tracking info on file or did you send it outside the system?

 

[Slew Foot]

signature is only required now on ebay for items over 750, if the dc shows delivered, it was delivered and the buyer is hosed (in theory).

 

[Raizinman]

We have a tracking number. I put it into Paypal/Ebay immediately after I shipped the package and also sent the buyer an email with the tracking number too.

They are not claiming we sent them an empty box. They are claiming that they checked the tracking number at work and it said delivered. When they got home, there was no package there.

Shouldn't this be an issue between the buyer and UPS? I have proof of shipping the package, the weight is something like 18 pounds. There is no argument that I shipped the package.

 

[xBiffx]

We have a tracking number. I put it into Paypal/Ebay immediately after I shipped the package and also sent the buyer an email with the tracking number too.

They are not claiming we sent them an empty box. They are claiming that they checked the tracking number at work and it said delivered. When they got home, there was no package there.

Shouldn't this be an issue between the buyer and UPS? I have proof of shipping the package, the weight is something like 18 pounds. There is no argument that I shipped the package.

Buyer's problem but in reality you are going to get some grief for it.

 

[T9D]

It's possible it just got delivered to the wrong door. I had that happen a month or so ago on something I ordered. Apparently it happens a lot after checking online. A lot of the time it just shows up in a day or so after the neighbor brings it by. However like mine they opened it up. And I can't help but wonder if it was something more expensive would they have brought it to me? Read about a guys laptop getting tracked down to a wrong delivery and the neighbor just kept the laptop.

UPS will open a case. The driver might remember where he sent it, also GPS might help tell him where he was a the time.

But it's possible they won't find it. The seller will do a charge back and you might be screwed.

 

[DaWhim]

why didn't you buy signature confirmation with UPS?

you should call up UPS and open a case to have UPS investigate it.

 

[jlee]

I had a neighbor give me a package once that he had found under a tree in his yard. The next day I found another package in my side yard, over the fence. Sometimes weird stuff happens.

If you have satisfied the delivery confirmation requirements that eBay has, you should be fine.

 

[Peace Pilgrim]

There is a very good chance it's at the local post office waiting for a signature.

 

[Scarpozzi]

I've had UPS deliver boxes to my neighbors too. I was fortunate enough that the shipper put my cellphone number on the mailing label. I happened to be out of town that evening and they called me to let me know they put it on my porch. They need to follow up with the driver. Sometimes they will remember where they left it if it's recent enough.

 

[jlee]

There is a very good chance it's at the local post office waiting for a signature.

Since when does UPS deliver to post offices?

 

[smackababy]

What is going to happen is eBay will side with them, refund their money, and it is up to you to fight it out with UPS over whether or not they satisfied the delivery terms and if the insurance will pay out. This is why you always, regardless of item value, require signature confirmation.

 

[Peace Pilgrim]

Since when does UPS deliver to post offices?

My mistake. Thought he sent it thru USPS.

 

[Fritzo]

If you have tracking that it was delivered, then it is between them and UPS. Unless they claim that you sent them an empty box.

Does paypal have your tracking info on file or did you send it outside the system?

THIS.

The OP did his part, and UPS shows it delivered. I agree the dispute would be between the delivery service and the receiver.

 

[dud]

What is going to happen is eBay will side with them, refund their money, and it is up to you to fight it out with UPS over whether or not they satisfied the delivery terms and if the insurance will pay out. This is why you always, regardless of item value, require signature confirmation.

This makes no sense but is probably true. The OP sold/shipped the item and (I guess) still responsible for getting the item to the buyer regardless of the fact that the item is out of the OP's control. The seller has no control over the honesty of the shipper and the crime rate of the buyer's neighborhood.

The pendulum has overly swung to the side of the buyer on ebay ... the reason why I rarely sell there anymore. Buy yes, sell no ...

 

[rh71]

Why anyone would want to receive a $500 package at their front door and have it sit there till they get home is beyond me. HOLD FOR PICKUP.

 

[smackababy]

This makes no sense but is probably true. The OP sold/shipped the item and (I guess) still responsible for getting the item to the buyer regardless of the fact that the item is out of the OP's control. The seller has no control over the honesty of the shipper and the crime rate of the buyer's neighborhood.

The pendulum has overly swung to the side of the buyer on ebay ... the reason why I rarely sell there anymore. Buy yes, sell no ...

How does it not make sense? He could have sent it to a different address and then claim "well, it was delivered!" The seller is responsible for ensuring the delivery of the item to the buyer. He chose to get insurance in the event the packages was lost or stolen, which it is being reported as.

 

[Raizinman]

How does it not make sense? He could have sent it to a different address and then claim "well, it was delivered!" The seller is responsible for ensuring the delivery of the item to the buyer. He chose to get insurance in the event the packages was lost or stolen, which it is being reported as.

UPS had the correct address. There was no wrong address. This is easy to prove.

 

[WilliamM2]

The shipper paid for the insurance, it's up to him to file the claim. Been there, done that...

They don't pay out to the receiver, he didn't buy any insurance.

 

[smackababy]

UPS had the correct address. There was no wrong address. This is easy to prove.

It is on you to ensure delivery of the item to the buyer. He is claiming he did not receive this because he either didn't receive it or knows there is no way you can prove it without signature required. Regardless, he will file an eBay claim and it will be sided in his favor and a refund will be issued. You can then take it up with UPS and file a claim through them, although it is likely you will lose that as well.

 

[dud]

How does it not make sense? He could have sent it to a different address and then claim "well, it was delivered!" The seller is responsible for ensuring the delivery of the item to the buyer. He chose to get insurance in the event the packages was lost or stolen, which it is being reported as.

The seller reports the address that they send it to ... and they sent it to the correct address. Your example makes no sense ...

 

[smackababy]

The seller reports the address that they send it to ... and they sent it to the correct address. Your example makes no sense ...

And, until the buyer gets the package in their hands, it is the responsibility of the seller. UPS is an agent acting on behalf of the seller to deliver said package. He is responsible.

 

[slag]

It would really behoove package couriers such as ups, fedex, etc, to start wearing those personal cameras like some police are. I think it would greatly cut down on "he said/she said" scenarios because they could then go back and examine the film and definitely say that they did in fact, deliver the package to the correct house and with a timestamp, they could show when it was done.