ebay buyer "lost" product, what would you do? IT HAS BEEN FOUND!

[hans007]

ok i live in LA, and i had to ship a geforce4 ti4600 to irvine that i sold on ebay for like $250. anyways irvine is like 25 miles from here, so you figure it gets there next day.



i put delivery confirmation on it, and it says delivered within 1 day.


he emails and says he never got it , but that the delivery confirmation says it was delivered. A friend of mine who goes to UCI (its in irvine) i told this to, and he's like, does the guy live at a big apartment complex. so i fish out the address and of course its an apartment. so my friend says a lot of people get packages stolen at those complex since mailmen leave the package at the door a lot and his roomate got a mini-pci card stolen before , OR sometimes the mailman will give the package to the housing office of the complex if the person is not home.

now i'm assuming that if the card doesnt turn up soon, the guy will want his $250 back, with absolutely no proof that he never did get it outside of his word, since the delivery confirmation says it got there, and for all i know he could have actually got it and then pretended it was lost.


Anyways, i am not gonna give this guy a refund no matter what, as its not my fault if people steal his mail. now had i insured this , and i didnt because i know usps will never give me money , they wouldnt have given me money anyways since it says it was delivered. i've sent in the 600 packages range in the last 2-3 years through USPS priorty mail and i've never had one lost so i think someone stole his mail especially since it says it was delivered. do you think this is an ok response if it comes to that?


UPDATE:

he claims it just showed up 3 days later, un opened. then he installs it in his asus p3v4x and p3-800 board, and he says its flakey. i tell him to try it on a friends computer to see if its not a motherboard issue. havent heard from him since friday or so.

 

[fr]

Wow, that's a tough situation. As a buyer, I worry about that and as a seller I worry about that as well.

 

[dakata24]

i guess it's okay if you don't mind getting a negative heatware from the guy. since i'm assuming the buyer paid shipping, he should have been aware of the risk to use usps instead of something like ups/fedex..

next time, you should probably insure it... isn't it like a buck for each $100 the item is worth?

 

[hans007]

Originally posted by: dakata24
i guess it's okay if you don't mind getting a negative heatware from the guy. since i'm assuming the buyer paid shipping, he should have been aware of the risk to use usps instead of something like ups/fedex..

next time, you should probably insure it... isn't it like a buck for each $100 the item is worth?

i never insure. USPS will not give me an insurance claim if it says it was delivered anyways. in my experience, fedex and ups leave stuff on the door all the time also.

 

[chiwawa626]

1 negative heatware isnt that bad, what u can do is have a link of ur delivery conf scan in the heatware

As long as u have delivery conf i dont see why theres any argument. That guy should have known better or requested some other kind of delivery.

 

[gplanet]

you're not responsible at all...you did your part. tell the guy sorry, better luck next time

 

[schmedy]

Well he's talking about eBay not FS/FT so its Feedback on there not heat but really doesnt matter you can leave a comment in response to his if he posts bad feedback. Not much you could do even if it was insured since it did get delivered. He shouldn't coming after you should be hes Apt complex or the other tennants in there, if there is a mail theft thing then he needs to ride the owners a$$ and tell him he lost a $300 item. You are covered I'd say since you have the delivery conformation, keep us posted.

 

[GermyBoy]

Sounds like the guy you sold to is a real idiot. Even if he paypal'd you the money, you get to keep it, especially since you have delivery confirmation.

I always go with UPS, even if it is 75 cents more. I figure that doing that on 100 pacakges, for 75 bucks more shipping (on average), is better than not having someone get a package and giving me something to deal with.

I'm also working with UPS right now on my first damage claim...they really messed up a case I ordered, so I want it replaced.

Peace,
GermyBoy

 

[max105]

I've had my mail stolen before too here in Berkeley. They didn't actually take the box, but they did tear it open and take the headphones that were inside. Thank god it was from one of those freebie hot deals and I didn't actually lose any money. But seeing how this is ebay, I don't think you have to go through the trouble of repaying him back. ebay is bad enough as it is, and I don't think this will really hurt you any. I've bought stuff from ebay where people overcharge shipping, ship weeks later, make me pay for insurance or something and not actually get it, etc. This stuff is pretty common on ebay so i don't think you'll really stand out as a bad seller or anything.

 

[DogbertFuz]

I know max105...he lives near irvine and he's been bragging about stealing a Gf4 off someone's doorstep. PM me hans and us Bruins will hunt the guy down. =)

j/k. =P sucky man and a strong word of caution to the rest of us.

I had ordered a 17'' LCD for my GF once, and when I saw that it was delivered I ran downstairs to find it sitting next to the mailboxes... . The product was worth over $600 and they left it there. God ... I hate apartments without managers that check these things.

Heart felt sympathies go out to my fellow Bruin.

 

[Skyclad1uhm1]

Next time demand they get a written signature when delivering. That way they actually have to find a person to give it to, and you have someone to blame if it doesn't arrive.

 

[max105]

haha, odd that you mention that dogbertfuz. cause I just found a nice box near my doorstep with a nice geforce4 in it. it was conveniently located 400 miles away, and over someone else's property. I guess it was just my lucky day

 

[max105]

A written signature is a good idea. i had a package delivered to my parent's home before under my name. i wasn't home at the time and couldn't pick it up so I had my mom get it for me. Although her driver's license shows the same lastname and address as mine, they refused to give it to her for awhile until she convinced them somehow. But then again, I think this might vary from city to city. Depending on how careful those postal guys are, some just don't give a rat's ass about anything. The postal guys around here in Berkeley will just leave the packages on your front porch in front of the 100's of people walking by everyday. At my parent's house, sometimes we leave notes telling the postal guy to just leave the package at the door. (my parent's neighborhood is pretty good and they know some of the neighbors) Well, the postal guy still goes out of the way to try to hide the package behind some of our plants by our door. He moves the pots over by the door so that people can't see it when they're driving by. That's really good service in my opinion.

 

[OZEE]

Require their signature -- not just any signature, but theirs! I do that on anything >$100. Then there's no question.

I request that stuff be shipped requiring my sig. I live in a rural area and FedEx/UPS for some reason want to deliver to my neighbors. If there's a signature, I know which neighbor to go ask for my stuff.

Good luck, dood....

 

[yakko]

Signature confirmation is the way to go on stuff like this.

 

[tcsenter]

he emails and says he never got it , but that the delivery confirmation says it was delivered. A friend of mine who goes to UCI (its in irvine) i told this to, and he's like, does the guy live at a big apartment complex. so i fish out the address and of course its an apartment. so my friend says a lot of people get packages stolen at those complex since mailmen leave the package at the door a lot and his roomate got a mini-pci card stolen before

I ordered a complete computer system once and it was sent Air Borne Express. I waited, and waited, and waited...

Two weeks later I called the retailer, and they said it was shipped and should have been there. So I get a tracking number and call Air Borne Express. They say it was delivered a week ago and I informed them I never saw it. Turns out the delivery guy just left it in the hallway of my apartment building outside my door. It probably wasn't there five minutes, knowing some of the bottom dwellers I used to have for neighbors.

You have NO obligation here, but I strongly recommend that you contact the shipper and ask them to investigate whether the delivery person in fact received a signature or not. At least try to help the guy by making a phone call or two. That's all you can do, your end of the deal has been fullfilled. If the package was lost or stolen, then the fault rests with the carrier.

I should also add that after hearing from Air Borne I called the retailer back (TigerDirect) and they said not to worry about it, they would take care of everything for me. Within 72 hours, my credit card was debited in full and I never spoke to another person by phone.

In the future, I would recommend that you give the buyer the option of insurance. That way if he is too cheap to pay for the insurance, then he has no right to complain if something goes wrong on the carrier's end.

 

[SirDante]

What I'm hearing here is totally against what I normally hear in AT F/S. Basically it is the seller's responsibility until the buyer has the goods in his hands. Also it is the seller's responsibility to insure his product.

I feel bad for the poor guy. I'll assume he's innocent of any wrong-doing until proven otherwise. The seller's view on insurance is...

 

[Jzero]

I dunno how things work in FS/FT but I have done a number of Ebay transactions and I am always the buyer.

As a buyer, I'm extra-careful to make sure my stuff gets to me.
_I_ always request insurance. Insurance shouldn't be solely the seller's responsibility since the buyer can easily ask for it and pay the extra $1.30.
Also, _I_ know that if I get something shipped to my apt, it will either be left on my doorstep, in the office which is closed by the time I get home from work, or at the post office.
So I never get things shipped to my apt, always to my office.

I don't think the buyer has anyone to blame but himself.

 

[Stark]

So, if newegg ships you something, doesn't insure it and doesn't require a signature,

and someone steals it off your doorstep because newegg shipped it USPS,

it's your fault.

<-- remembers why he doesn't use ebay or FS forums

 

[yellowperil]

I think the buyer can file a claim with his post office that he never got the package. I'm not sure if it does anything. When I was at the post office yesterday I asked the clerk about it (I had the same situation except I was the buyer) he basically told me the DC service was crap.

 

[tcsenter]

So, if newegg ships you something, doesn't insure it and doesn't require a signature, and someone steals it off your doorstep because newegg shipped it USPS, it's your fault.

Not if Newegg claimed all packages are insured and sent by UPS, but didn't insure it and sent it by USPS, instead.

But if the seller discloses that he ships USPS, the buyer can always request or inquire about insurance. This is not a damaged package, it was apparently lost or misdelivered. Lost and misdelivered packages are always the fault of the carrier. Damaged packages are an assumed risk, unless you buy insurance.

No carrier should EVER leave a package in the common areas of multiple occupant dwellings, that is simple negligence.

 

[BD2003]

Had the same problem once. The DC said it was delivered to her address. Told her to take it up with the PO, they said they could do nothing for her.

She told me I should have gotten sig conf, and she was very angry I didnt. I told her if she wanted it, she could have asked me and paid extra. Retard.

 

[LostHiWay]

The only way the Post Office will not leave a package is if it's insured. All insured mail needs a signature. Next time don't use USPS for anything over $50 dollars, use FedEX or UPS.

 

[badluck]

good luck - tell them to call the cops, or the post office for being negligent and leaving a package in the open.

 

[tcsenter]

The only way the Post Office will not leave a package is if it's insured. All insured mail needs a signature. Next time don't use USPS for anything over $50 dollars, use FedEX or UPS.

The Post Office never left packages in my apartment building. In fact, I had a little conversation with my mail carrier several months ago.

At the time, I did not receive mail delivery at my home address, I used a P.O. Box for all my mail. Some one attempted to send a package to my home address (apartment), and the Post Office did not attempt to deliver it to my home, they just stuck a yellow "pick-up" notice in my mail box (which I had not used in months). After I think 10 days, the mail carrier saw that my notice was still in my mail box, so he took the notice back and had the package marked "undeliverable" or something, and sent it back. I get a call from the sender a few days later asking what the problem was, and I had no idea at the time.

So I caught the mail carrier and asked if he had tried to deliver a package to me within the last couple weeks. His response was that USPS does not deliver packages to the door. They stick "pick-up" notices in the mail box of the addressee to come pick-up the package from the Post Office, where all packages must be signed for. I was like WTF...so you never attempt delivery at the door? He said 'nope'.

I don't know if this is just the policy of individual Post Offices based on their local circumstances. It was a small town of maybe 10,000 people.