Kind of an interesting story. Around last November I was looking for a new ISP. After going through some googling I came up with Earthlink at 19.95 for 1 year. I signed up, got a call from a rep who assured me of the pricing and that there was no early termination. After 3 months they started charging me 39.95/month, and when I called they said they couldn't do anything. I figured fine, I'd pull down some content then go back to dial up, but it's a harsh step back and I lingered for 3 months before cancelling them tonight (switching to a basic cable modem connection from another provider). When I cancelled, they informed me of the early termination clause of $150. I still cancelled, and immediately talked to my CC provider to cancel and reissue so that they won't charge my card. I tried to find information about class action on the issue, but there wasn't anything pertinent. I figured if it happened to me, it's happened to others. But, hey, there comes a time when you got to say that you're not going to bend over to some corporation that takes subscriptions like that and support the fine legal process that protects consumers from fraud and injury :disgust:. <- Ain't I just a complainer.
In retrospect, I'm sure they sent terms that I didn't review well enough. I probably read the first paragraph, got bored, then went back to downloading things that were too slow with dial up. I was an Earthlink member when they were a great provider, and I was excited to get back to them. I'd assumed they were still reputable, but I guess 3 years can make some changes to business tactics. Plus the enonomy's been soft, something I notice brings out the shark in companies. I do understand that I have some liability in he matter, I guess I just didn't expect a representative of a company I'd considered very reputable to do something like that. Expensive lesson, probably, but I'd still rather pay a lawyer or maybe even take a hit on my credit. I feel like a hostage to the American way of business. Ever wonder why the terrorists chose such a visible sign of US mercantilism?
In retrospect, I'm sure they sent terms that I didn't review well enough. I probably read the first paragraph, got bored, then went back to downloading things that were too slow with dial up. I was an Earthlink member when they were a great provider, and I was excited to get back to them. I'd assumed they were still reputable, but I guess 3 years can make some changes to business tactics. Plus the enonomy's been soft, something I notice brings out the shark in companies. I do understand that I have some liability in he matter, I guess I just didn't expect a representative of a company I'd considered very reputable to do something like that. Expensive lesson, probably, but I'd still rather pay a lawyer or maybe even take a hit on my credit. I feel like a hostage to the American way of business. Ever wonder why the terrorists chose such a visible sign of US mercantilism?
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