I was just looking at my monthly statement, and they raised the price of my monthly DSL by $10.00 without telling me! WTF! I've been on hold with them listening to classical music for the last 15 minutes or so while waiting to talk with a live person... If you use Earthlink, be sure to check your statements!
Earthlink raised my DSL rates to $50 from $40 without telling me!
- Thread starter cjchaps
- Start date
Same thing happened to me. Let me know if you have any luck bringing it back down to $40. Is there any law saying that can't do this? Do we have the right to complain and force them to bring it back to $40. I could always threaten to end the service if they don't drop it back down...It literally gives me the incentive now to get Cablevision Cable modem for $40 instead of $50...
Same thing happened to me. Let me know if you have any luck bringing it back down to $40. Is there any law saying that can't do this? Do we have the right to complain and force them to bring it back to $40. I could always threaten to end the service if they don't drop it back down...It literally gives me the incentive now to get Cablevision Cable modem for $40 instead of $50...
personally I got emails stating that the price was going to change. First came a warning email then came the email when the price actually changed.
I finally got off the phone with them. They informed me a letter went out March 1st informing people the rates were going to increase this month. They said their monthly dial-in access was increased by $2.00, and DSL went up $10.00! That sucks, but I can live with it. I have a fast connection with them, and it is up about 98% of the time.
Thanks. Mine is very fast as well and has been up 100% of the time (at least that I know of...never had any problems) for over a year.
Here is the letter...
Dear EarthLink DSL Subscriber,
Here at EarthLink, we value your business and we are committed to giving you the highest level of service and support. Part of this commitment means never surprising you with bad news on your monthly credit card statement. So, we want to let you know about some upcoming changes in pricing for your basic DSL service.
As of March 1, 2001, the monthly cost for all *new* EarthLink DSL subscriptions is $49.95. This is the first time that EarthLink has raised its price for DSL since we started offering it in October, 1999.
When you first subscribed to EarthLink DSL, you did so at a fixed-term commitment. This term is about to end, and when it does your rate will go up to the regular monthly charge of $49.95.
Like every other Internet service provider, EarthLink's costs have gone up significantly. It's now much more expensive for us to rent phone wires from your local phone company in order to provide you with DSL service.
At the same time, we're always striving to upgrade our product line with exciting new technologies, improve dependability, and maintain our award-winning service and support.
We apologize for any inconvenience this increase might cause, and want to assure you that EarthLink remains committed to providing you the best broadband service at the best possible value.
If you have any questions regarding this price increase, please do not hesitate to give us a call at 1-888-847-4708, or email us at dslbilling@earthlink.net.
Sincerely,
The EarthLink Broadband Customer Service Team
Michaela J. Glaze
Earthlink Inc.
Broadband Customer Service Atlanta
800-719-4664 x 76857
Dear EarthLink DSL Subscriber,
Here at EarthLink, we value your business and we are committed to giving you the highest level of service and support. Part of this commitment means never surprising you with bad news on your monthly credit card statement. So, we want to let you know about some upcoming changes in pricing for your basic DSL service.
As of March 1, 2001, the monthly cost for all *new* EarthLink DSL subscriptions is $49.95. This is the first time that EarthLink has raised its price for DSL since we started offering it in October, 1999.
When you first subscribed to EarthLink DSL, you did so at a fixed-term commitment. This term is about to end, and when it does your rate will go up to the regular monthly charge of $49.95.
Like every other Internet service provider, EarthLink's costs have gone up significantly. It's now much more expensive for us to rent phone wires from your local phone company in order to provide you with DSL service.
At the same time, we're always striving to upgrade our product line with exciting new technologies, improve dependability, and maintain our award-winning service and support.
We apologize for any inconvenience this increase might cause, and want to assure you that EarthLink remains committed to providing you the best broadband service at the best possible value.
If you have any questions regarding this price increase, please do not hesitate to give us a call at 1-888-847-4708, or email us at dslbilling@earthlink.net.
Sincerely,
The EarthLink Broadband Customer Service Team
Michaela J. Glaze
Earthlink Inc.
Broadband Customer Service Atlanta
800-719-4664 x 76857
Yeah, I got that email as well, it sucks, but it is my best option for high speed access, at least in my area.
The Stigenator
Lifer
- Oct 9, 1999
- 15,216
- 3
- 81
lucky me.. my cable modem access with earthlink hasnt changed in price.. however I now get 6 emails and 10MB webspace (earlier 6MB) for free.
oh well we will see how long that fact is kept true by earthlink.
oh well we will see how long that fact is kept true by earthlink.
TRENDING THREADS
-
Discussion Zen 5 Speculation (EPYC Turin and Strix Point/Granite Ridge - Ryzen 9000)- Started by DisEnchantment
- Replies: 25K
-
Discussion Intel Meteor, Arrow, Lunar & Panther Lakes + WCL Discussion Threads
- Started by Tigerick
- Replies: 24K
-
Discussion Intel current and future Lakes & Rapids thread- Started by TheF34RChannel
- Replies: 23K
-
-
Facebook
Twitter