Earthlink customer online chat support is super!![chat transcript included]

luvya

Banned
Nov 19, 2001
3,161
2
0
yup!! I just had this connection problem turns out that I got my username completely wrong (D'oh! stupid me) Anyway, here is the transcript of the chat....no doubt, I give her a "WOW" rating...better than "excellent":)The following is a record of your online chat.






General Info

Chat start time
Apr 29, 2002 1:19:42 AM EST

Chat end time
Apr 29, 2002 1:46:26 AM EST

Duration (actual chatting time)
00:26:43


Operator
RebeccaM







Chat Transcript



info: Please wait for a site operator to respond. While you are waiting, please feel free to begin typing your issue in the box below. Try to be as descriptive as possible. Once an operator responds, click SEND to transmit what you have typed.


info: 'RebeccaM': Thank you for contacting Earthlink LiveChat. How may I help you today?


RebeccaM: Thank you for contacting EarthLink LiveChat. What can I help you with today?


andyisgod@earthlink.net: got a connection problem here


RebeccaM: what error are you getting when you try to connnect?


andyisgod@earthlink.net: I just chat with one of the csr an hour ago....but that didn't solve the problem


andyisgod@earthlink.net: ok....it verifies my username and password...then it disconnect me:(


RebeccaM: when you try to connect with dsl or with dialup


andyisgod@earthlink.net: dialup


RebeccaM: what passsword are you using, and what number are you dialing into?


andyisgod@earthlink.net: i tried 626-414-XXXX...and 626-628-XXXX to no avail


andyisgod@earthlink.net: 626-XXX-0188 and 626-XXX-0189 doesn't work for me either......I am screw


RebeccaM: ok


RebeccaM: what is your passwrod please, so that i can check things here?


andyisgod@earthlink.net: XXXXXX


RebeccaM: checking.....back in a bit.....


andyisgod@earthlink.net: maybe I should set up the tcp/ip setting...could you help me with that later on?


RebeccaM: hhmm..the password is correct and the account is active...


RebeccaM: i am going to try dialing into those nubmers as you on a test machine here....back in a bit...


andyisgod@earthlink.net: *grabs popcorn*


andyisgod@earthlink.net: this is getting interesting


andyisgod@earthlink.net:


RebeccaM: thanks for wiating


RebeccaM: i got into them with no trouble from here


RebeccaM: lets check some settings


andyisgod@earthlink.net: huh?


RebeccaM: i tried connecting as you and as me and had no trouble


andyisgod@earthlink.net: ok...my username is andyisgod....I got that right


RebeccaM: your user name is andyisgod@earthlink.net


andyisgod@earthlink.net: all 4 numbers works for you?


RebeccaM: the whole email address in lowercase


RebeccaM: yep


RebeccaM: your user name is your full email address


andyisgod@earthlink.net: damn.....I think I know where I did wrong...


RebeccaM: can you try it while we are chatting?


andyisgod@earthlink.net: by the way...is there any advantage if I have my tcp/ip set up?


RebeccaM: do you mean having the dns specified in the network cp?


andyisgod@earthlink.net: errr....I can't.


andyisgod@earthlink.net: yeah


RebeccaM: not usually necessary as long as the DNS is in the connection, but we will try that if someone is having trouble


RebeccaM: so that is fine


andyisgod@earthlink.net: ok...let me try the whole email address first.....


RebeccaM: if youwere not using the full email address as the username, that is probably the error


RebeccaM: ok


andyisgod@earthlink.net: and the online chat support is good until?


andyisgod@earthlink.net: I mean...are you guys working 24h?


RebeccaM: we stop taking chats at 2:15 and close at 3am


RebeccaM: open again at 7:30 am eastern


RebeccaM: (i'm in harrisburg)


andyisgod@earthlink.net: harrisburg ??


RebeccaM: btw --is your password your birthdate?


RebeccaM: harrisburg, PA


andyisgod@earthlink.net: *scratching name*


andyisgod@earthlink.net: dunno where that is.....


RebeccaM: east coast


andyisgod@earthlink.net: scratching head...sorry about the typo


RebeccaM: lol


andyisgod@earthlink.net: you guys make money while chatting online?


andyisgod@earthlink.net: yes...it's my birthdate~


RebeccaM: hehe--mine is on same day--happy birthday a few days late


RebeccaM: *<|:eek:)


andyisgod@earthlink.net: you must be kidding!!!!!!!!!!!


andyisgod@earthlink.net: AIIIIIIEEEEEEEEEEEEEEE NOOOOOOOOOOOO!!!!!!


andyisgod@earthlink.net: so what year were u born?


RebeccaM: a few before you--lol


RebeccaM: try using the full email address as your user id. that should work


RebeccaM: if not, come on back


andyisgod@earthlink.net: a few...hmm......


andyisgod@earthlink.net: happy birthday to ya as well :)


RebeccaM: :)


andyisgod@earthlink.net: ok...me gonna try now....no time to try to get laid online:)


RebeccaM: Thank you for using EarthLink LiveChat. Should you need further assistance, please contact us again.


andyisgod@earthlink.net: thanks for everything..


RebeccaM: you're welcome


andyisgod@earthlink.net: see ya! good nite!


andyisgod@earthlink.net: we taurus should unite together~ anyway...


andyisgod@earthlink.net: bye-bye~


RebeccaM: gnie


RebeccaM: gnite


info: Your LiveChat session has ended. Once you close this window a survey will appear. Please take a few moments to fill this out & let us know how we are doing. Your feedback is very important to us.








 

Geekbabe

Moderator Emeritus<br>Elite Member
Oct 16, 1999
32,169
2,399
126
www.theshoppinqueen.com
LOL, Kamiam works doing helpdesk for Earthlink ! LOL, maybe "RebeccaM" is his code name there
hahaha !! :D




<---runs and hides so she doesn't get killed !
 

spanky

Lifer
Jun 19, 2001
25,716
3
81
u tried to cyber with the tech support gal and u didn't even get a pic?!?! after being in ATOT all this time, have u not learned?!?!?!
 

crab

Diamond Member
Jan 29, 2001
7,330
19
81
When I sign on, I have to use ELN/crab453 instead of just crab453

And Harrisburg is the capitol of PA....have a house on a mountaing just north of the city.
 

StinkyMeat

Platinum Member
Sep 7, 2001
2,079
0
0


<< u tried to cyber with the tech support gal and u didn't even get a pic?!?! after being in ATOT all this time, have u not learned?!?!?! >>

 

goodoptics

Platinum Member
Aug 18, 2000
2,652
0
0


<< andyisgod@earthlink.net: ok...me gonna try now....no time to try to get laid online >>


You are bad! :D
 

Yzzim

Lifer
Feb 13, 2000
11,990
1
76
Using your birth date as your password is pretty lame. Just about as lame as hitting on some tech support gal
rolleye.gif
 

polypterus

Golden Member
Jan 14, 2001
1,766
1
76
Wow I'm really glad I don't do tech support.
rolleye.gif


btw I've used that Earthlink chat thing and it's great... much better than calling.

dc
 

BCYL

Diamond Member
Jun 7, 2000
7,803
0
71
dude you tried to hit on a girl while you are getting tech support??? How desperate are you??? :)
 

ThaGrandCow

Diamond Member
Dec 27, 2001
7,956
2
0


<< dude you tried to hit on a girl while you are getting tech support??? How desperate are you??? :) >>

 

arod

Diamond Member
Sep 26, 2000
4,236
0
76


<< Is it just me, or did you sound like a moron in that chat? >>



Thats what I was thinking...
 

luvya

Banned
Nov 19, 2001
3,161
2
0
I am not desperated...just thought it would be fun to talk about something else other than strictly technical support:D
 

notfred

Lifer
Feb 12, 2001
38,241
4
0
You do realize that you gave us your username already, and told us that your password is a date between 4/20 and 4/29?

If I ever need free dial up, I can get it from earthlink
rolleye.gif
 

dc

Diamond Member
Nov 26, 1999
9,998
2
0
<<andyisgod@earthlink.net: ok...me gonna try now....no time to try to get laid online:) >>

<<andyisgod@earthlink.net: we taurus should unite together~ anyway...>>


get a hold of yourself man... it's tech support, not some phone sex hotline. :p



 

kamiam

Banned
Dec 12, 1999
2,638
0
0


<< LOL, Kamiam works doing helpdesk for Earthlink ! LOL, maybe "RebeccaM" is his code name there
hahaha !! :D




<---runs and hides so she doesn't get killed !
>>

Baff, hun you KNOW I live on the W. Coast, not Pennsalvania...besides I'm phone support, not live chat!!:p
 

Geekbabe

Moderator Emeritus<br>Elite Member
Oct 16, 1999
32,169
2,399
126
www.theshoppinqueen.com


<<

<< LOL, Kamiam works doing helpdesk for Earthlink ! LOL, maybe "RebeccaM" is his code name there
hahaha !! :D




<---runs and hides so she doesn't get killed !
>>

Baff, hun you KNOW I live on the W. Coast, not Pennsalvania...besides I'm phone support, not live chat!!:p
>>




Hahaha, good morning Kamiam !! sorry, I really tried but the cheap shot was just too good
to pass up !! :D
 

cavingjan

Golden Member
Nov 15, 1999
1,719
0
0
I wonder is that is the old PSI tech support center just south of Harrisburg? A friend of mine worked there when they first opened that office. Small world.