yup!! I just had this connection problem turns out that I got my username completely wrong (D'oh! stupid me) Anyway, here is the transcript of the chat....no doubt, I give her a "WOW" rating...better than "excellent"
The following is a record of your online chat.
General Info
Chat start time
Apr 29, 2002 1:19:42 AM EST
Chat end time
Apr 29, 2002 1:46:26 AM EST
Duration (actual chatting time)
00:26:43
Operator
RebeccaM
Chat Transcript
info: Please wait for a site operator to respond. While you are waiting, please feel free to begin typing your issue in the box below. Try to be as descriptive as possible. Once an operator responds, click SEND to transmit what you have typed.
info: 'RebeccaM': Thank you for contacting Earthlink LiveChat. How may I help you today?
RebeccaM: Thank you for contacting EarthLink LiveChat. What can I help you with today?
andyisgod@earthlink.net: got a connection problem here
RebeccaM: what error are you getting when you try to connnect?
andyisgod@earthlink.net: I just chat with one of the csr an hour ago....but that didn't solve the problem
andyisgod@earthlink.net: ok....it verifies my username and password...then it disconnect me
RebeccaM: when you try to connect with dsl or with dialup
andyisgod@earthlink.net: dialup
RebeccaM: what passsword are you using, and what number are you dialing into?
andyisgod@earthlink.net: i tried 626-414-XXXX...and 626-628-XXXX to no avail
andyisgod@earthlink.net: 626-XXX-0188 and 626-XXX-0189 doesn't work for me either......I am screw
RebeccaM: ok
RebeccaM: what is your passwrod please, so that i can check things here?
andyisgod@earthlink.net: XXXXXX
RebeccaM: checking.....back in a bit.....
andyisgod@earthlink.net: maybe I should set up the tcp/ip setting...could you help me with that later on?
RebeccaM: hhmm..the password is correct and the account is active...
RebeccaM: i am going to try dialing into those nubmers as you on a test machine here....back in a bit...
andyisgod@earthlink.net: *grabs popcorn*
andyisgod@earthlink.net: this is getting interesting
andyisgod@earthlink.net:
RebeccaM: thanks for wiating
RebeccaM: i got into them with no trouble from here
RebeccaM: lets check some settings
andyisgod@earthlink.net: huh?
RebeccaM: i tried connecting as you and as me and had no trouble
andyisgod@earthlink.net: ok...my username is andyisgod....I got that right
RebeccaM: your user name is andyisgod@earthlink.net
andyisgod@earthlink.net: all 4 numbers works for you?
RebeccaM: the whole email address in lowercase
RebeccaM: yep
RebeccaM: your user name is your full email address
andyisgod@earthlink.net: damn.....I think I know where I did wrong...
RebeccaM: can you try it while we are chatting?
andyisgod@earthlink.net: by the way...is there any advantage if I have my tcp/ip set up?
RebeccaM: do you mean having the dns specified in the network cp?
andyisgod@earthlink.net: errr....I can't.
andyisgod@earthlink.net: yeah
RebeccaM: not usually necessary as long as the DNS is in the connection, but we will try that if someone is having trouble
RebeccaM: so that is fine
andyisgod@earthlink.net: ok...let me try the whole email address first.....
RebeccaM: if youwere not using the full email address as the username, that is probably the error
RebeccaM: ok
andyisgod@earthlink.net: and the online chat support is good until?
andyisgod@earthlink.net: I mean...are you guys working 24h?
RebeccaM: we stop taking chats at 2:15 and close at 3am
RebeccaM: open again at 7:30 am eastern
RebeccaM: (i'm in harrisburg)
andyisgod@earthlink.net: harrisburg ??
RebeccaM: btw --is your password your birthdate?
RebeccaM: harrisburg, PA
andyisgod@earthlink.net: *scratching name*
andyisgod@earthlink.net: dunno where that is.....
RebeccaM: east coast
andyisgod@earthlink.net: scratching head...sorry about the typo
RebeccaM: lol
andyisgod@earthlink.net: you guys make money while chatting online?
andyisgod@earthlink.net: yes...it's my birthdate~
RebeccaM: hehe--mine is on same day--happy birthday a few days late
RebeccaM: *<|)
andyisgod@earthlink.net: you must be kidding!!!!!!!!!!!
andyisgod@earthlink.net: AIIIIIIEEEEEEEEEEEEEEE NOOOOOOOOOOOO!!!!!!
andyisgod@earthlink.net: so what year were u born?
RebeccaM: a few before you--lol
RebeccaM: try using the full email address as your user id. that should work
RebeccaM: if not, come on back
andyisgod@earthlink.net: a few...hmm......
andyisgod@earthlink.net: happy birthday to ya as well
RebeccaM:
andyisgod@earthlink.net: ok...me gonna try now....no time to try to get laid online
RebeccaM: Thank you for using EarthLink LiveChat. Should you need further assistance, please contact us again.
andyisgod@earthlink.net: thanks for everything..
RebeccaM: you're welcome
andyisgod@earthlink.net: see ya! good nite!
andyisgod@earthlink.net: we taurus should unite together~ anyway...
andyisgod@earthlink.net: bye-bye~
RebeccaM: gnie
RebeccaM: gnite
info: Your LiveChat session has ended. Once you close this window a survey will appear. Please take a few moments to fill this out & let us know how we are doing. Your feedback is very important to us.
The following is a record of your online chat. General Info
Chat start time
Apr 29, 2002 1:19:42 AM EST
Chat end time
Apr 29, 2002 1:46:26 AM EST
Duration (actual chatting time)
00:26:43
Operator
RebeccaM
Chat Transcript
info: Please wait for a site operator to respond. While you are waiting, please feel free to begin typing your issue in the box below. Try to be as descriptive as possible. Once an operator responds, click SEND to transmit what you have typed.
info: 'RebeccaM': Thank you for contacting Earthlink LiveChat. How may I help you today?
RebeccaM: Thank you for contacting EarthLink LiveChat. What can I help you with today?
andyisgod@earthlink.net: got a connection problem here
RebeccaM: what error are you getting when you try to connnect?
andyisgod@earthlink.net: I just chat with one of the csr an hour ago....but that didn't solve the problem
andyisgod@earthlink.net: ok....it verifies my username and password...then it disconnect me
RebeccaM: when you try to connect with dsl or with dialup
andyisgod@earthlink.net: dialup
RebeccaM: what passsword are you using, and what number are you dialing into?
andyisgod@earthlink.net: i tried 626-414-XXXX...and 626-628-XXXX to no avail
andyisgod@earthlink.net: 626-XXX-0188 and 626-XXX-0189 doesn't work for me either......I am screw
RebeccaM: ok
RebeccaM: what is your passwrod please, so that i can check things here?
andyisgod@earthlink.net: XXXXXX
RebeccaM: checking.....back in a bit.....
andyisgod@earthlink.net: maybe I should set up the tcp/ip setting...could you help me with that later on?
RebeccaM: hhmm..the password is correct and the account is active...
RebeccaM: i am going to try dialing into those nubmers as you on a test machine here....back in a bit...
andyisgod@earthlink.net: *grabs popcorn*
andyisgod@earthlink.net: this is getting interesting
andyisgod@earthlink.net:
RebeccaM: thanks for wiating
RebeccaM: i got into them with no trouble from here
RebeccaM: lets check some settings
andyisgod@earthlink.net: huh?
RebeccaM: i tried connecting as you and as me and had no trouble
andyisgod@earthlink.net: ok...my username is andyisgod....I got that right
RebeccaM: your user name is andyisgod@earthlink.net
andyisgod@earthlink.net: all 4 numbers works for you?
RebeccaM: the whole email address in lowercase
RebeccaM: yep
RebeccaM: your user name is your full email address
andyisgod@earthlink.net: damn.....I think I know where I did wrong...
RebeccaM: can you try it while we are chatting?
andyisgod@earthlink.net: by the way...is there any advantage if I have my tcp/ip set up?
RebeccaM: do you mean having the dns specified in the network cp?
andyisgod@earthlink.net: errr....I can't.
andyisgod@earthlink.net: yeah
RebeccaM: not usually necessary as long as the DNS is in the connection, but we will try that if someone is having trouble
RebeccaM: so that is fine
andyisgod@earthlink.net: ok...let me try the whole email address first.....
RebeccaM: if youwere not using the full email address as the username, that is probably the error
RebeccaM: ok
andyisgod@earthlink.net: and the online chat support is good until?
andyisgod@earthlink.net: I mean...are you guys working 24h?
RebeccaM: we stop taking chats at 2:15 and close at 3am
RebeccaM: open again at 7:30 am eastern
RebeccaM: (i'm in harrisburg)
andyisgod@earthlink.net: harrisburg ??
RebeccaM: btw --is your password your birthdate?
RebeccaM: harrisburg, PA
andyisgod@earthlink.net: *scratching name*
andyisgod@earthlink.net: dunno where that is.....
RebeccaM: east coast
andyisgod@earthlink.net: scratching head...sorry about the typo
RebeccaM: lol
andyisgod@earthlink.net: you guys make money while chatting online?
andyisgod@earthlink.net: yes...it's my birthdate~
RebeccaM: hehe--mine is on same day--happy birthday a few days late
RebeccaM: *<|
)andyisgod@earthlink.net: you must be kidding!!!!!!!!!!!
andyisgod@earthlink.net: AIIIIIIEEEEEEEEEEEEEEE NOOOOOOOOOOOO!!!!!!
andyisgod@earthlink.net: so what year were u born?
RebeccaM: a few before you--lol
RebeccaM: try using the full email address as your user id. that should work
RebeccaM: if not, come on back
andyisgod@earthlink.net: a few...hmm......
andyisgod@earthlink.net: happy birthday to ya as well
RebeccaM:
andyisgod@earthlink.net: ok...me gonna try now....no time to try to get laid online
RebeccaM: Thank you for using EarthLink LiveChat. Should you need further assistance, please contact us again.
andyisgod@earthlink.net: thanks for everything..
RebeccaM: you're welcome
andyisgod@earthlink.net: see ya! good nite!
andyisgod@earthlink.net: we taurus should unite together~ anyway...
andyisgod@earthlink.net: bye-bye~
RebeccaM: gnie
RebeccaM: gnite
info: Your LiveChat session has ended. Once you close this window a survey will appear. Please take a few moments to fill this out & let us know how we are doing. Your feedback is very important to us.
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