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E-Stamp giving up internet postage...uh, oh...

zemel

Senior member
Remember the "great" deal with E-stamp and HP printer...well, E-stamp is giving it up....now they recommend Simply Postage via Neopost instead, but the special deal will cost $ 14.95 a month (the first year) plus probably some ridiculous fee for supplies when you run out of the "free" portion....so now I'm left with labels, etc. that can't be used after maybe 1/7/01 when new postal rates come into effect, or later....this S&*(S !!!!!!

Received the following email.


To our customers and friends,

Effective November 27, 2000, E-Stamp will begin to phase out its Internet
Postage operations and shift the Company's focus entirely to web-based
shipping and logistics solutions.

We encourage you to continue to enjoy the benefits of an offline Internet
Postage solution through Neopost Online and its Simply Postage® product
(http://www.e-stamp.com/promailoffer).

We have reviewed other Internet Postage solutions and believe that Neopost
Online's Simply Postage offers the strongest alternative to E-Stamp
Internet Postage. Neopost Online is a subsidiary of Neopost Inc., the
world's second largest mailroom equipment provider with 70 years of
experience in the postage industry.

Like E-Stamp, Simply Postage offers convenient and secure offline
capabilities. Its other benefits include:

* An integrated postage meter, scale and printer
* Addresses do not need to be entered
* Simply Postage is an offline solution so there
is no need for continuous connection to the Internet

To help make the transition easier, Neopost Online is making special
offers available to all former E-Stamp customers who migrate to their
Simply Postage product. Please see details at
http://www.e-stamp.com/promailoffer.

While our product is no longer available for purchase, current customers
can purchase and download postage until December 31, 2000. However
effective January 7, 2001, coinciding with the expected postal rate
increase announced by the U.S. Postal Service, you will need to override
the letter rate from 33 to 34 cents. We will be supporting customers and
taking returns until March 1, 2001. Important customer support information
and instructions will be available on the E-Stamp Web site
(http://www.e-stamp.com).

We have truly appreciated your business in helping us to pioneer Internet
Postage. Over a year ago, E-Stamp became the first company to receive USPS
approval for Internet Postage technology and was the first company to
offer Internet Postage commercially.

We believe in the long-term viability of Internet postage, and anticipate
that in time, Internet postage will be the standard method for applying
postage to letters and packages. However, the business reality of
operating in a highly-regulated environment, combined with the change in
valuation model of Internet companies, were key factors influencing our
decision to assess our postage business and leverage the greater
opportunities presented by the shipping and logistics industry.

We hope that you have appreciated the convenience of Internet Postage and
your buying experience with us. We'd like to take this opportunity to
thank you for being a valued customer of E-Stamp's Internet Postage
technology. Your support has meant a great deal to us.




Please read the following information about your E-Stamp account:

* E-Stamp will provide support throughout the holiday season. You may
continue to purchase postage through E-Stamp until December 31, 2000. E-
Stamp will not be supporting the new rates that are likely to come into
effect on January 7, 2001. Therefore, customers will have to consider the
postage rate adjustment if using the product after that date.
* Neopost Online's special offer to current E-stamp customers is
available until January 31, 2001.
* Unfortunately, postal regulations do not permit a transfer of unused
postage between E-Stamp and Neopost Online. In order to receive full
credit for postage that you have purchased, but elected not to use, and
therefore have remaining on your vault, please contact the E-Stamp product
returns number below. Credit will be issued in the form of a check from E-
Stamp. Refunds for unused postage will be issued through March 31, 2001.
* Our last shipment of E-Stamp Internet Postage product took place on
Friday November 24, 2000.
* In line with US Postal Service regulations, all postage vaults (the
little black brick that plugs into the back of your computer) must be
returned to E-Stamp. Call 1 888 4-E-Stamp extension #1 or #2 and you will
receive return instructions and an RMA number for returning the vault.
Refunds for postal vaults will be granted for units purchased and shipped
after September 1, 2000.
E-Stamp's Customer Care is available Monday through Friday from 5 am to 10
pm PST and 9 am to 6 pm on weekends. To reach E-Stamp by phone, please
call 1-888 4-E-Stamp (3-78267). Online support is available at
mailto:customer.service@e-stamp.com.


Once again, thank you for your support.

The E-Stamp Management Team




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