E-mail from one person is bouncing back

[aphex]

My old boss called this morning to ask why every time her friend sends an e-mail to her home address (a personal domain hosted with HostPC), it bounces back as undeliverable. It only seems to happen with this one person and only to my boss's home address.

-----Original Message-----
From: Mail Delivery System [mailto:mailer-daemon@comcast.net]
Sent: Monday, March 16, 2009 7:25 AM
To: xxxxxx@comcast.net
Subject: Delivery status notification

This is an automatically generated Delivery Status Notification.


Delivery to the following recipients is still underway after 9.7
hour(s):

* stephanie@xxxxxxx.com

Will keep trying and contact you if the message can't be delivered
permanently.

Reporting-MTA: dns; QMTA06.westchester.pa.mail.comcast.net [76.96.62.56]
Received-From-MTA: dns; OMTA01.westchester.pa.mail.comcast.net [76.96.62.11]
Arrival-Date: Mon, 16 Mar 2009 01:42:52 +0000

Final-recipient: rfc822; stephanie@xxxxxxxxx.com
Action: delayed
Status: 4.1.1
Last-attempt-Date: Mon, 16 Mar 2009 11:24:37 +0000

Any ideas?

 

[aphex]

After looking at that, could the problem be in the address itself?

Final-recipient: rfc822; stephanie@xxxxxxxxx.com

EDIT: Maybe note after googling a bit. I'm lost.

 

[GaryJohnson]

whatever is in the "xxxxxxxxx.com" definately isn't misspelled right?

 

[aphex]

Originally posted by: GaryJohnson
whatever is in the "xxxxxxxxx.com" definately isn't misspelled right?

Nope, its correct. When she forwarded the e-mail I even clicked the hotlink it created and sent a test message. It came through just fine.

 

[bruceb]

It can only be one of three things in my view:

1): The senders email address was added to the recipients's Black List either intenionally or by mistake. The recipient can add the sender to the White List to be sure mail gets through.

2): The email address is the senders address book is incorrect. It may have an extra character in it, or a space or some other sort of typo in it. Easiest to delete and recreate the contact with the correct email info. Do not put the person's Shortcut or Nickname on the same line as the Email address in the address book.

3): The senders email, either at an individual or group level is being blocked incoming by the ISP

(formated)

 

[corkyg]

And there is another possibility. It relates to 3} above, but is done by a user setting - not the ISP.

The target person could be using a white list only setup. I have that, and it really works. Have not seen any spam in over a year since I started it. If you send me an email and I have not put you on the "authorized" list, your mail to me will be summarily bounced.

This has always been a user option on AOL, and now it exists in my main ISP, and it makes me smile. I have two other email address that I use for open things - on line stuff, etc.

And, it could also be that the target mail box is full, Many ISPs have a limit, and when it reaches that limit, you get a responce similar to the one OP posted.

 

[aphex]

lol, ok, well we got the answer. Turns out the server was moved but she didn't know, she had an old contact e-mail with the hosting company. We updated the DNS and its all good now.

thanks for the help everyone, sorry about that!