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DVD-ROM and DVD-RW drivers randomly corrupted/missing?

K

KnickNut3

Platinum Member
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I updated my video drivers and all of a sudden all my DVD drives were question marks in my device manager. I tried updating them and tried downloading replacements but can't get it to work.

Is this something for the repair option of the WinXP CD? I'm a little gunshy to use it unless I absolutely have to, since you never know what else it can screw up.

Thanks for the help.
 
First try doing a system restore to a restore point AT LEAST ONE WEEK before the problem occured (don't just pick the day before - there are various reasons). If it's just a driver corruption issue that should fix it.

Otherwise test the drive in another system.
 
Well, the drives are not dead, because they're recognized in the BIOS and I was able to boot to the Windows XP CD.

I had to disable system restore a few months ago from another issue, so it unfortunatley isn't there to bail me out.

So, I tried repairing windows by using the install CD.
All went well, then when it rebooted to finish the installation, as it got into the Windows install screen it said "need a file from Windows install CD" can't find "amrs" or something like that. In the box was something along the lines of
\GLOBALROOT\CDROM0
with one more folder, but no drive name. It didn't try to access the CD at all.

To me, it appears that it won't recognize the CD-ROM drive in the Windows interface at all, even when I thought I just reinstalled it using the repair program?

Please help, because now I'm just stuck in a loop!
 
Can you boot into safe mode and access the CD-Rom drives? It would give us some clues.

I found some references in Google searches that this may help: http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q311755

I've also found some references that WinXP can't be installed from some newer DVD drives because apparently WinXP doesn't have a native driver that supports it (although slipstreamed SP2 XP CDs may).

Workaround is to install XP using a regular CD drive and then swap it. If XP then doesn't recognize the new drive you need to go to the drive manufacturer's website to see if they have a patch or driver update.

Hope this helps...



 
Thanks for the info.

I found some of that and tried it and still got stuck.
I figured with the time I'm going to spend on it anyway, and since I was due for a reformat, I reformatted and I'm up and running again. Didn't lose much data. Thanks for the help.
 
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