DVD Drive won't eject?

[MaDfLaMe37]

So I have a BenQ DVD drive and to make a short story short the drive will not eject a lot of the time, sometimes I'll hit the button and it'll pop out, other times it won't no matter how many times I hit it. Sometimes it'll eject when I select the drive in My Comp and right click --> eject, a lot of the time it won't.

Very irritating.

Any ideas as to why? It reads discs just fine.

 

[robisbell]

trojan, or virus. would need more info, and you to run a full scan of your system at housecall.trendmicro.com

 

[MaDfLaMe37]

I'll do a full scan. What other information do you need?

 

[robisbell]

well, the info from the scan will be a good starting point. I'd normally ask what programs are installed that would use the optical drive.

 

[MaDfLaMe37]

I rarely use the drive except for when playing/installing games (which is what I was trying to do when I got fed up with this). I know it has a good connection because I uninstalled the drive and then had my system detect any hardware changes and it found the drive again. One more thing that confuses me is I have two DVD drives showing in My Comp but only one drive physically in the computer? This is how it was before I uninstalled both and how it ended up again after I searched for hardware changes. One says DVD-RW Drive and one says DVD Drive... The scan is still going, it's only found one thing thus far--TROJ_RENOS.JQ.

 

[nineball9]

No malware can affect a DVD's eject button. The drive's button will eject a disk without being conected to a computer if the drive has power.

Try this: change the boot device in your BIOS to an optical drive only (or a floppy). Insert a blank CD (or floppy) and restart your system. You will get a "no system disk" error. Now try ejecting the drive using the button - you'll get the same results as with an OS. (You could do the same without altering your BIOS by disconnecting your hard drive(s).)

If the drive refuses to eject no matter what, turn off your system, and look for a very small hole in the faceplate of the drive. Straighten out a paperclip and push it in the hole - this mechanically ejects the tray.

Sounds like your drive is on its way out!

As for 2 drives showing, are you running a virtual drive program like Alcohol 120?

Good luck!

 

[robisbell]

umm, nineball, malware can make it so that shy of a hard reboot, nothing will make the eject button work, it's a reverse of the old boot and make the drive eject script that most people learn early on.

http://www.trendmicro.com/vinf...sp?VName=TROJ_RENOS.IQ

so far seems the OP is infected, how badly remains to be seen.

 

[MaDfLaMe37]

That trojan was the only thing found... I didn't try the BIOS thing, but I restarted and it's working (for now). It does seem to me that maybe the drive is going bad, I'll have to check if I still have a waranty on it (doubtful). Thanks a lot for the input.

 

[robisbell]

that one trojan lets others in, I'd do more thorough testing of the system, there's porbably more lurking about from what I;ve read on it. removing may have temporarily allowed you use of the eject button.

 

[QueBert]

as nineball9 said, the eject button can be used as long as the drive has power running to it, in fixing computers for 20 years now I've never heard of a virus that effects an eject button on an optical drive. That sounds highly suspect, if not impossible.

 

[VirtualLarry]

Originally posted by: QueBert
as nineball9 said, the eject button can be used as long as the drive has power running to it, in fixing computers for 20 years now I've never heard of a virus that effects an eject button on an optical drive. That sounds highly suspect, if not impossible.

Why? There is a software lock on the eject button, if software sets the lock, the drive will not eject no matter what you do, unless you power-cycle the drive and then hit eject before the software (OS) loads and takes over again.

 

[Old Hippie]

Originally posted by: VirtualLarry

Originally posted by: QueBert
as nineball9 said, the eject button can be used as long as the drive has power running to it, in fixing computers for 20 years now I've never heard of a virus that effects an eject button on an optical drive. That sounds highly suspect, if not impossible.

Why? There is a software lock on the eject button, if software sets the lock, the drive will not eject no matter what you do, unless you power-cycle the drive and then hit eject before the software (OS) loads and takes over again.

Malware has blocked my optical drive door before, and it acted exactly as VL describes.

Definately not an impossibility.