Hi I am working on a friend's computer, who's CD/DVD combo drive apparently died. I went around and found the drive being recognised in BIOS correctly, but in XP it doesn't show up in Explorer. Going into Control Panel -> System -> Hardware -> Device Manager there is an error message for the drive, it says something like "Windows detected the drive but cannot load the device driver, check your hardware" (can't remember the exact wording off the top of my head).
The computer isn't connected to the Internet, and no-one can remember doing anything different to the computer before the drive stopped working.
I've tried a new drive but it has the same problem - the drive itself is recognised in BIOS and in Device Manager but it just doesn't show up in My Computer/Explorer.
I've tried reseating the cables, power & IDE and I tried swapping cables between the HD and optical drive, as well as running both off the same IDE cable (same problem). I've also tried to change jumpers on the drive, putting it as Master/Slave/Cable Select made no difference.
What else could possibly be wrong with this computer?
The computer isn't connected to the Internet, and no-one can remember doing anything different to the computer before the drive stopped working.
I've tried a new drive but it has the same problem - the drive itself is recognised in BIOS and in Device Manager but it just doesn't show up in My Computer/Explorer.
I've tried reseating the cables, power & IDE and I tried swapping cables between the HD and optical drive, as well as running both off the same IDE cable (same problem). I've also tried to change jumpers on the drive, putting it as Master/Slave/Cable Select made no difference.
What else could possibly be wrong with this computer?
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