Originally posted by: Dixiesys
I haven't seen the email yet but I'm just getting started on my morning email so I may answer this twice.
A few clarifications - 8-95 actually puts servers in the same place as dixiesys now, we negotiated a better pricing for our colocation which makes it actually cheaper than ev1servers for us to do that, I thought I updated our info page but I spend more time worrying about things other than "did I update the web site" I'll try and make the appropriate updates to clarify that new customers go into GNAX in Atlanta where we have a private cage.
8-95 offers no guarantees implied, suggested, hinted at, or otherwise. And when you get down to the nitty gritty, regardless of the pretty words and bold claims neither will most any other budget host, it's not feasible.
On that note - we put "around" 160-220 customers per server on an 8-95 box, and "around" 40 resellers on an 8-95 reseller box. We put 100, and no more, on a Dixiesys box with the guaranteed uptime. And that uptime is guaranteed if the downtime isn't scheduled at least 2 weeks in advance then if the server's down for over .5% there are refunds given (the refund policy is on the web site). So far I don't think I've seen uptime on a "premium" server under 99.7 or 99.8%.
ALL of our servers whether 8-95 or Dixiesys back up weekly to our backup server and also keep local backups. This backup does go against the allotted disk space and people can (and do) opt out of the backups but it's an opt-out not an opt-in function (it's ON unless you turn it off). We don't guarantee to have the backups and we strongly urge you not to count on us having them, but in an emergency we'll "most likely" have a backup of your data on the backup server unless you opted out, but again no guarantees (download your backups once in a while it only takes a minute and they're right there in /home/username/dailybackup ready for ftping at a moment's notice). If we have to get a backup off the backup server for someone we charge $20 UNLESS it's our fault the backup is needed (busted harddrive or deleting an account that shouldn't have been, etc).
All servers are Directadmin without Installatron. I may consider starting to use Installatron on new servers after I've had a chance to price it and look into it a bit more.
