So would basic computer skills. My dad's told me about some of the stuff he's encountered where he works, and these people use computers for nearly the entire day.
- Someone freaked out when he found his monitor turned off to save power. He still doesn't trust turning off the monitor, for fear it will erase everything he's working on.
- Quite a few people, when told, "Please open Excel quickly to check a file for me," they will close their ONE other open application, and open Excel. They have actually been told by the IT director of the company (whose area of expertise is mainframes) to only have one program running at a time.
The place could get a huge boost in productivity by improving the basic skills of their employees. I doubt many of them would know how to use a second monitor.
Windows also needs some better window management methods. It seems to love Maximize, which kind of negates some of the benefits of multitasking. And when a program opens again, it tends to open at some arbitrary size, and also with an uncanny tendency of opening right in front of an in-use window.