dsl problems from hell

[slag]

2 weeks ago I went from regular dsl with voice service to dry loop. I have the elite service which is 6 mb down, 768k up (at&t dsl).

Since then, its been hell.

I wake up in the mornings and check and i normally get about 5.2 mb/sec down. Around 10 AMish it drops to about 3 mb.. and sometime after lunch until the next morning, I' can only get 800k to 1.2 mb tops, from anywhere.

all this time, my modem sync is at 6016/768k. Signal to noise ratio is great, attenuation is great, power is great, but i still have this problem.

I have a ticket open with AT&T and they are stumped. Both the tech and at&t dsl division claim they have never seen this before and dont know what to do. They've changed my circuit, put me on a new trunk line, swapped out all physical devices in the RT I'm attached to, and going by their line tests, there is no problem between the RT and my house.

I've gone out and plugged into the customer access port on the outside of my house. I've removed all networking devices except the one connection to my pc and am using a new line to my jack and new ethernet cable to my pc. I've plugged in my laptop instead of desktop, used the tech's laptop, same issue.

The tech came to my house and gave me a new modem to try out. He also disconnected the extra wire pairs going to other outlets since we no longer have voice service.

Still not working.

We've done just about everything we can think of over the course of the past two weeks and are at a loss. One other person in town who lives about 8 miles away from me is having similar problems, but we are not in any way connected to each other, either in the RT or C.O. or anything.

Last nights call to me suggested maybe someone in the neighborhood had a ham radio or something they leave on all night until morning. I'm baffled....

I've posted this over at dslreports.com also but havent had any help there.. Any ideas?

 

[Jen]

I have been having almost same issues , bandwith going from 6 mb down to 3mb down to 1mb when i reset modem it goes back to 6 mb . For the past week i am getting disconnects seems IP address is changing constant which accounts for the disconnects. Again tech support doesnt know what the problem is other than to say its my machine. Well its not that when i switched out with another and I have 6 of thier modems here and they all do same thing. I am at the point now of having this line disconnected since my calls are no longer being returned nor is there anyone showing up to try and fix this. I really think its on thier side as honestly everything else has been done same as you


Jen

 

[slag]

Jen.. I think I might have solved the problem.

I do think originally it was a hardware issue at the RT box. I had called in when I first had this issue and asked for a profile rip and rebuild which they did. Didn't help anything.

Two nights ago they put me onto a different router port which necessitated building out a new profile. I called in around 4 pm on the 18th and lo and behold, they had built my profile out wrong this time. After they fixed it, my speeds rocketed back up to about 5.2 mb/sec down and have been there ever since.

Granted, its not been 24 hours yet, but I'm holding my breath to see if this finally fixes it.

 

[Jen]

Originally posted by: slag
Jen.. I think I might have solved the problem.

I do think originally it was a hardware issue at the RT box. I had called in when I first had this issue and asked for a profile rip and rebuild which they did. Didn't help anything.

Two nights ago they put me onto a different router port which necessitated building out a new profile. I called in around 4 pm on the 18th and lo and behold, they had built my profile out wrong this time. After they fixed it, my speeds rocketed back up to about 5.2 mb/sec down and have been there ever since.

Granted, its not been 24 hours yet, but I'm holding my breath to see if this finally fixes it.

hopefully this will fix your madness. i have had nothing but trouble with this one for 8 months now. last month they finally replaced the telepone wire going to house with shielded why they didnt do this long before all this is way beyond me. well they fixed the other dsl lines i have but this one still a problem. last night i reset modem and so far its still working hoping this will work for a few days at least. last few days its been going down about 10 times a day.


Jen