Long time lurker on this forum...but first post.
Have been on bellsouth 'fast access' for 3 months. They ran fiber through our neighborhood some time ago and recently started offering dsl on this network although they still run copper to the house.
My problem is that everytime the outside temp changes, the connection drops. I finally had a line tech admit this to me after I mentioned that I noticed the drops when the weather changed. He happened to be there once when I had no connection. Apparently on the original install, they don't even strip the wires. He told me that the connection wires were so small that the slightest bit of change caused it to lose connection. I am usually without service for at least a day when this happens. Over 90 days, I have had service about 30.
The tech support guys keep sending out line techs to look at the terminal box, but of course, by the time they get there, the weather has warmed up and all is well.
Anyone else have these problems on the fiber?
Have been on bellsouth 'fast access' for 3 months. They ran fiber through our neighborhood some time ago and recently started offering dsl on this network although they still run copper to the house.
My problem is that everytime the outside temp changes, the connection drops. I finally had a line tech admit this to me after I mentioned that I noticed the drops when the weather changed. He happened to be there once when I had no connection. Apparently on the original install, they don't even strip the wires. He told me that the connection wires were so small that the slightest bit of change caused it to lose connection. I am usually without service for at least a day when this happens. Over 90 days, I have had service about 30.
The tech support guys keep sending out line techs to look at the terminal box, but of course, by the time they get there, the weather has warmed up and all is well.
Anyone else have these problems on the fiber?
Facebook
Twitter