Update - 1/11/2013 Last update. "We're all good." Thanks to Ben @ Runic, it looks like we've managed to resolve the issue. Well, at least in my case, most definitely it has been resolved. I've been able to successfully reactivate my original copy of Torchlight 2. The experience itself was extremely pleasant. Myself, having a bit of a background in software development (my current position deals with software licensing ironically), it was actually fun to be involved in the process the way I was. Not a lot of companies would be willing to do it that way, but I have a feeling this is pretty much the way Runic has "grown up", and it's probably a better way to do it. The initial issues and delays were just growing pains, and I can't fault them for it. Just as I can't fault them for using a DRM scheme in the first place. My initial post isn't worded right after rereading it. It sounded a little more condescending for Runic using DRM in the first place, which wasn't quite what I meant. Yes, it did take them a bit longer than it should have to address the issue, despite multiple community threads on it and likely multiple tickets submitted. But the tickets themselves seem to have been initially mishandled, which lead to the issue not getting the attention by the support staff as quickly as it should have (or rather why it seemed to be ignored for so long). Long and short of it all, Runic is going out of their way to make good on fixing the issue, and they are most definitely trying to take care of their customers (they are giving out Steam keys to those that were affected in the meantime). Growing pains. Just like any company should have. They have the pedigree, they now have two successful titles, and they plan on being around a long time. Give them the benefit of the doubt. ---------------------------- Update - 1/10/2013 I figured this would be useful for anyone stumbling into this thread thinking this is just a "pile on and bash Runic" thread, cause it's not. #1 - after an apparent support mixup, my support ticket was finally responded to (took a while, but it was explained to me why) #2 - Travis Baldree (one of the founders of Runic) actually registered to posted in this thread to address this issue. For what it's worth, I have little doubt that it isn't actually Travis posting there. #3 - Ben Evans - one of the great support guys at Runic - is the one that initially started handling my ticket, and is also making his presence here in this thread. He is working with me directly to try to resolve this issue. #4 - I can confirm at this point that they HAVE INDEED given me a Steam key for Torchlight 2 to get me back in the game while they work on fixing this issue with the non-Steam version. --------------------------- Short and to the point. I preordered Torchlight 2 from Runic/PWI back before it came out. Got my key when it was released, installed it, it worked fine. Played it for a bit, life was good. Set it aside for a while... Fast forward to the holidays. Oh look, I get a brand spanking new motherboard, CPU and I'm probably on my 3rd different video card since the last time I've played Torchlight 2. Being lazy, I haven't yet "reinstalled" windows, but that's not a big deal. Anyway, my kids want to see Torchlight 2 (they're huge TL1 fans), so I fire it up. Patch, patch, download, patch, and click play: Okay, fine. So reactivate it. :\ Please? Turns out, there's no way to. It doesn't do it on it's own. Reinstalling it doesn't do it. Uninstalling it doesn't help. In fact, there's a month-old forum thread on Runic's site about this issue, and they provide a downloadable tool to remove the license attached to your system, and even THAT doesn't work. Runic is all proud of themselves over allowing pretty much as many reactivations as you can eat... the catch is, well, good luck actually figuring out how to reactivate, cause it ain't possible.