Driver not burning CDs, but still reads them

[Menalaus]

I did now. It still fails, but this time when it does, it ejects the DVD now.

 

[dclive]

More details. How does it fail? Spell it out. Include any Nero logfiles.

 

[Menalaus]

http://img.photobucket.com/alb...n582bc/PC/Problem3.jpg

Where would I find the Nero logfiles?

 

[dclive]

Have you googled that error message?
What happens before that error message? Can you burn 20% or 80% before the error?
Have you tried another drive burning program?
Have you looked in your Nero directory to see if there are any files created at the time of the bad burn?

Just a few thoughts.... at this time this looks like a Nero issue....

 

[Menalaus]

No, I haven't googled the error message, and nothing happens when I try to burn the CD. I click burn, the driver doesn't spin or anything, and then a few seconds later I get that dialogue box. I also looked in the Nero directory through the dozens of folders and couldn't find a log file or anything that you said to look for.

I ended up figuring since this driver came with the computer that there has to be something that came with it, and since Media Center comes with its own CD/DVD burner, I figured I'd fire up Media Center and try that. I get this:

http://img.photobucket.com/alb...n582bc/PC/Problem4.jpg

 

[robisbell]

sounds like a reload of MCE is needed, I'd not reload Nero. the drivers and subset drivers for the burner are corrupted, or gone, or registry setting have been erased by Nero.

one thing to try, is to shut the system down, completely disconnect the burner, boot into safe mode, uninstall nero, clean everything out including the burner from device manager, then reboot normally, check to make sure the burner is not showing up in device manager, etc.. if it's not, shut down, reconnect the burner and boot up, and hopefully it'll be reinstalled and all registry settings rebuilt. if not, a reload of MCE is going to be needed.

 

[dclive]

Originally posted by: Menalaus
No, I haven't googled the error message, and nothing happens when I try to burn the CD. I click burn, the driver doesn't spin or anything, and then a few seconds later I get that dialogue box. I also looked in the Nero directory through the dozens of folders and couldn't find a log file or anything that you said to look for.

I ended up figuring since this driver came with the computer that there has to be something that came with it, and since Media Center comes with its own CD/DVD burner, I figured I'd fire up Media Center and try that. I get this:

http://img.photobucket.com/alb...n582bc/PC/Problem4.jpg

OK, put the filter drivers you had in there back, and try again in MCE. The likely scenario is there is a driver problem with one of those four drivers.

Updating all software that uses those drivers is a typical recovery method. What is the DVDRW software that was included with your MCE edition? Find out what it is, and update it.

 

[dclive]

Originally posted by: robisbell
sounds like a reload of MCE is needed, I'd not reload Nero. the drivers and subset drivers for the burner are corrupted, or gone, or registry setting have been erased by Nero.

The filter drivers are having an issue. It's a very, very common problem. Please read my website (see my .sig) for more information on this problem. It can be corrected. An OS reinstall is always a last-resort, and we've only begun.

one thing to try, is to shut the system down, completely disconnect the burner, boot into safe mode, uninstall nero, clean everything out including the burner from device manager, then reboot normally, check to make sure the burner is not showing up in device manager, etc.. if it's not, shut down, reconnect the burner and boot up, and hopefully it'll be reinstalled and all registry settings rebuilt. if not, a reload of MCE is going to be needed.

He has two problems now:

1. MCE drivers aren't working. The above won't help with that, unless Nero is the MCE DVD plugin, and usually it's Sonicwall's productline doing that, not Nero's.
2. Nero isn't working. Best is probably just to put the original filter drivers back, see which impact the CD issue, remove those, and leave the rest. That may fix #1 too.

A reinstall is a lot of work for what can probably be solved in just a few reboots.

 

[robisbell]

well, MCE reports no drive for it to burn any cd/dvd media, or to play dvd's from. this has gone beyond filters, and patches that do not fix the issue.

 

[dclive]

Originally posted by: robisbell
well, MCE reports no drive for it to burn any cd/dvd media, or to play dvd's from. this has gone beyond filters, and patches that do not fix the issue.

It's most likely this is a filter driver issue, fixed simply by installing the vendor's MCE DVD burning application (or, hopefully, the latest version).

Why do you say it has gone 'beyond filters'? (what does that mean?)

What patch do you speak of?