EDIT* looks like the correction emails have made their rounds, just got mine.
People who have dreamhost accounts just got the big shaft and were magically billed for multiple years of service...with some people going into overdraft on their accounts. I just got hit with a double bill today. So, watch your credit cards and bank accounts..
Although they say they are fixing it now.
QUOTE FROM
http://www.dreamhoststatus.com for expediency:
In reply to:
Severity: High Resolved: No
We are currently aware of some billing inaccuracies which we will be resolving later today. All of these issues will be resolved, and any billing errors corrected. We sincerely apologize for any hassle this has created.
- UPDATE Tue Jan 15 04:13:17 PST 2008 -
The problem has been found and corrected. We are currently going through all erroneously charged accounts and refunding money. Stay tuned for further updates.
- UPDATE Tue Jan 15 07:25:16 PST 2008 -
Scripts are still running to correct the original problem. Last night, this guy ran a standard billing cycle to clean up stragglers from 2007. Unfortunately, the biller was ran for 2008 (December 31st, 2008 to be exact). This caused everyone to be billed as if today was 2008-12-31, wreaking the havoc that we are so sorry you had to be put through.
There is currently no ETA on when the ?fix it? script will finish, but this post will not be resolved until it is. The script will reverse all erroneous charges and notify you via e-mail of the transaction reversal. If you receive an all clear e-mail, and are still having any problems with your account and/or charges, please contact support immediately.
Once again, we are all *extremely* sorry for the mishap. Thank you for your continued patience while we clean up our mess.
Edit by JackMDS.
People who have dreamhost accounts just got the big shaft and were magically billed for multiple years of service...with some people going into overdraft on their accounts. I just got hit with a double bill today. So, watch your credit cards and bank accounts..
Although they say they are fixing it now.
QUOTE FROM
http://www.dreamhoststatus.com for expediency:
In reply to:
Severity: High Resolved: No
We are currently aware of some billing inaccuracies which we will be resolving later today. All of these issues will be resolved, and any billing errors corrected. We sincerely apologize for any hassle this has created.
- UPDATE Tue Jan 15 04:13:17 PST 2008 -
The problem has been found and corrected. We are currently going through all erroneously charged accounts and refunding money. Stay tuned for further updates.
- UPDATE Tue Jan 15 07:25:16 PST 2008 -
Scripts are still running to correct the original problem. Last night, this guy ran a standard billing cycle to clean up stragglers from 2007. Unfortunately, the biller was ran for 2008 (December 31st, 2008 to be exact). This caused everyone to be billed as if today was 2008-12-31, wreaking the havoc that we are so sorry you had to be put through.
There is currently no ETA on when the ?fix it? script will finish, but this post will not be resolved until it is. The script will reverse all erroneous charges and notify you via e-mail of the transaction reversal. If you receive an all clear e-mail, and are still having any problems with your account and/or charges, please contact support immediately.
Once again, we are all *extremely* sorry for the mishap. Thank you for your continued patience while we clean up our mess.
Edit by JackMDS.
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